William A Downey, OD

Do not go to this doctor. I have to have 3 visits to get one contact lens prescription? I think not! So my visit went like this: I was scheduled to go overseas, and so I called and explained to the front desk staff that I needed a contact lens prescription right away. They said no problem. So, I arrived to see Dr. Downey at 4pm, the entire appointment was 90-​minutes total, and I didn’t even get to see the intern until about 25 minutes after I arrived. I finally saw the Dr. at about the 45-​minute mark in which he ducked in to say hello and said he’d return soon. It wasn’t until about 4:55pm that the doctor finished with his other patients and finally came in to do the exam. After 25 minutes of this, time to fit me for lenses, right? But no… Dr. Downey says I’ll have to come back for another appointment to get the prescription — and then another beyond that to «check the fitting.» I explained to the doctor that I was heading overseas in 3 weeks and that his staff said this would be no problem. He couldn’t have cared less IMHO, and said I’d have to come back. I was furious. In the end, I went to my old optometrist who did my entire exam and lens fitting in about 45 minutes total and the lenses she gave me were perfect.
Going to Dr. Downey was a complete waste of my time and returning would’ve meant more more co-​payments — which I suspect IMHO was the whole point: return visits. After a 90-​minute appointment in which I saw the doctor a collective 15 minutes total (he was juggling other, multiple patients, and I’m guessing IMHO not giving any of them the time they deserved in an attempt to maximize his patient load.) I left with my eyes dilated and without what I was promised. Take my advice: Go somewhere else.

Been going here for more than 8 years now. The staff are always helpful and very cheerful. Doctor Downey is a very well educated optometrist who likes to inform you about everything and anything that has to do with good eye health and just health in general. I love coming in for my yearly check ups because he is very thorough with everything that he does. You can tell he truly cares for his patients. Great doctor, great staff. :)

I’ve been going to the same OD for many years so when I had to go to Dr Downey’s office for an exam and new glasses I was weary. Turns out I had no reason to be concerned. The office staff was on point and very courteous. I got right in and hardly had to wait. Dr. Downey was very thorough. I could tell he wanted to cover everything. The service didn’t stop there. The optical department had many choices for me to choose from. The optician Mariah helped me pick the right glasses and adjusted them perfect. I can not recommend them enough. It’s refreshing to have such a well managed office close to home.

I visited Dr. Downey’s office for the first time just the other day. From the moment I arrived, everyone was friendly and welcoming. After a thorough examination, Dr. Downey explained the current status of my eyes, as well as what each issue with my eyes meant. Mariah, the Optician, assisted me with my selection of glasses and sunglasses. She was knowledgeable about my different options, showed me the breakdown of cost for the glasses compared to if I didn’t have VSP and did not pressure me on the amount of time I was taking to make a choice. The time I spent at the office was a little longer than what I’ve experienced in other eye practices, but the quality of the service was worth some waiting. In essence, I have found my eye doctor that I will use for a very long time!

Just had my 2^nd visit.
Building is a little old and funky, but adds to the charm, maybe not if you are handicapped? cause it’s upstairs, but maybe they have a secret elevator ;)
Dr Downey is personable and friendly, and the front staff is as well.
They give a discount for those with no insurance coverage for eye care, at least for a check-​up.
Huge selection of glasses, frames, lenses, and a knowledgeable gal to help you pick what will work best for you.

First, I am not a regular reviewer. I never seem to take the time unless it was super service or terrible. In this case, terrible. 3 hours to get thru an eye exam with nothing to show at the end. No prescription for glasses, no contact prescription, nothing. Found out after 3 hours, I needed another appointment to get a contact prescription. I think not. Lost another customer/​family who does not appreciate the gouging. This is a small town, and this sort of thing will come back at you. I was dismissed with nothing after raising the no prescription issues. Do not waste your time, and believe me, you will. You’ll find yourself sitting there hearing everyone’s eye issues but yours.

Wow this team has been amazing to me. Kind and caring staff, wonderful with me being disabled and having a large service dog, went out of their way for me multiple times. I really can’t say enough amazing things about them. I’m a disabled Veteran forced to work with the VA who can be hellish, and was given permission for an outpatient fee waiver to see a civilian optometrist. I am so so glad I picked Dr Downey. They helped me with my eye exam, glasses, goggles, and goggle inserts for skiing (I am training for the paralympics and good vision while sit skiing is essential). They contacted the goggle company and got me a pair for free as a thank you for my service, and they gave me glasses and goggle inserts for free. Super respectful and generous to a Veteran like myself. Thank you so much to the whole team there!

This review is based purely on their appointment /​contact lens policy…
I called to make an appointment because I needed a new contact prescription, and heard Dr. Downey was very good. The front office staff was very helpful, etc. However, when I told them I needed a new contact prescription, they stated that I would need to come in for an initial exam by the doctor, then come back for a contact lens measurement, THEN come back after I got my contacts for a third visit to make sure they were ok.
Now, I totally understand the concept of thoroughness, etc., but 3 visits? All of which I would have had to pay insurance co-​pay at? No thanks. Sorry, but I just can’t justify a good rating for this clinic based on that insane policy. I’ve been wearing contacts for about 15 years at this point, and I’ve never been to a clinic that requested that. I’m sure that it’s not absolutely necessary, but I didn’t feel like trying to talk my way out of it.

I was referred to Dr. Downey by a local guy that makes glasses. I want to state his office was very clean and the staff were very kind and very pleasant. plenty of parking. I was greeted when I walked in and was handed an ungodly amount of paper work to fill out, mostly about my privacy and protection of patient doctor confidentiality. I was taken to my exam room right on time. When I finally got into exam room I was informed by the staff that the doctor was way behind but that she would tell the doctor I had another appt in one hour. 1 hour was more than enough time to do my appt and be on my way. after sitting in my doorless exam room and listening to the doctor discussing personal and private medical information with his other patients, I realized that 40 minutes had gone by. The only thing I had learned was three other peoples names and all their private information about their medical condition and medical history and various and sundry other very private things. So, I left after sitting for 40 minutes and hearing all of this doctor patient confidential information. I did not want to have my information shared with people I do not know in the community and ironically I just signed all kinds of privacy papers protecting the doctor but I ask myself, how am I protected? If he ques up 3 patients at a time then that means 2 other people will be listening to my personal history and his questions and my medical diagnosis for my eyes.
Me thinks not.
This doctor should post a sign and have a waiver signed by all patients that states there is NO legitimate expectation of privacy and that all doctor patient conversations can and will be overheard by any other waiting patients that are in their exam rooms on the third floor and that he examines patients with the door open.
Dr. came with a very good recommendation but for me he might as well be doing his exams in the parking lot because from what I heard and experienced there was no privacy there.

I have been going to Dr. Downey for over 15 years. Even after I had Lasix done I would get my checkups with him. I wish I still lived in the area, now I have to find another Dr. I do not think finding one as good as Dr. Downey will be easy to do.

Dr. Downey is fantastic! He is very very thorough. Not only is he thorough in the standard eye exam, but he is thorough in checking my vision prescription. I had been seeing another doctor, then visited Dr. Downey, and he corrected my vision so much that I am now seeing much much better with my new contacts (and, he is up on all the brands of contact lenses, too!)