Tahoe Keys Resort

2351 Sky meadows is awesome cozy cabin. Kids are comfy, they forgot about the snow play they came for.

Actually my major complaint is with the Tahoe Keys Homeowners Association. We have rented at Tahoe Keys for many years and were even considering buying one of the units. And for years the unit rental came with free gym use and beach access. Other services like tennis court and pool access costed extra, but we never used those.
But this year we were made to pay $ 7 per person per day just to use the beach 50 feet across from our rented unit!
Apparently the Homeowners here think that making this little bit of money is a good idea, but not only will we no longer be renting here we would not consider buying here.
If Tahoe Keys Resort had disclosed this information prior to our rental, we would have been turned off enough to not rent here. Had they just built the fees into the rental price, we never would have noticed. Just a very strange and offputting policy by the Homeowners here.

As a local Lake Tahoe real estate broker I have referred many of my clients with vacation rentals to Tahoe Keys Resort for rental management. TKR does a great job of marketing and caring for the properties they represent. I’ve also had friends and family stay with TKR and have even stayed in their homes myself (when my home was being remodeled). I’ve been in many of their units showing clients when they have been for listed for sale over the years,. I was very surprised to see some negative reviews, but noticed something at least a few seem to have in common, — some potentially unrealistic expectations. TKR offers homes ranging from small rustic cabins to huge luxury lodges and everything in between. Units are rated on their quality levels and amenities are noted on the website. It seems some reviewer may have rented a standard or moderate rated home and expected a deluxe, or just failed to read the website descriptions. Also sometimes when people travel to a world class resort destination at the peak of the high season, they forget how hard it is to cater to everyone immediately. From my experience Tahoe Keys Resort has consistently offered great rentals and service to both their guests and property owners.

We stayed at a house on venice drive, from the first morning there are coffee pot caught on fire when we turned it on., and the driveway was so bad it scraped my car everytime we back in and out. now 12 days after check out, they still have yet to return our $ 500 security deposit. I have confirmation that the deposit is due back to us and pictures to back up how we left the house (perfect condition). The front desk people have lied repetedly about my refund and it still has not been processed. The manager seems to care very little about the situation and I will not be using this rental company again!

This place is abysmal! I was recently a guest of some friends of mine who booked with them. The house was filthy and there were multiple broken items in the home. No one with the company seemed to want to take accountability for the issues nor did they address them in a timely manner. The customer service our party received was absolutely disgraceful. We spoke to three different people all of which were rude, curt, and offered zero help. I would never recommend booking with them! Hoping our next trip to Tahoe will be a more enjoyable experience.

Me and a bunch of friends recently stayed at the house at 949 muskwaki. Be prepared to hand 500 $ over to them at check in that you won’t get back in «7−10 days». The house itself was beautiful. It was huge, The indoor pool was warm it had a hot tub, plenty of bathrooms, the rooms were nice and big it had a pool table & over all we had a lot of fun staying in this house. Be careful when staying at this house though. The first night we were there we were in the hot tub and the neighbors were being super loud and had the door open so you could hear everything. They were partying and playing beer pong so we figured they were just there to have fun just like us. Our first night went fine. Our second night we were being way less loud than the first and we received a visit from the cops at about 11 saying that the neighbors had called about us being too loud. The cops were nice and understanding and said they knew we were just out there to have fun. We clearly asked the cop if that would affect anything or if we would get in trouble and he said no it was just a warning. The next morning we received a letter saying that our 500 $ deposit was going to be taken because the cops were called… The contract nowhere states «if cops are called your deposit will be taken» & nobody specified that when we rented the cabin. They say the deposit is a «security» deposit which you would think would be if you damaged something in the house. When I talked to one of the managers the next morning she showed me the part of the contract where it says that we can’t make excessive noise etc etc but it does NOT say your 500 $ deposit will be taken away if cops are called. After talking to her she said we would find out in 30 days minimum whether we were getting our deposit back or not because it depended on what the cop wrote in his report. That she was not the one who would be making the decision so now we have to wait and see what happens. The house is amazing and we had a fun time but Be very careful with all the rules here when renting. They’re very serious about their max occupancy and 9 being there curfew. Next time we will be renting from someone else or through a private owner.

False advertising. There was no internet set up, even though the place was advertised as being connected. I don’t mean the internet was down – I mean there was literally no internet set up at all, nothing to even try to connect to. When we complained, they said «we don’t guarantee internet, read our guarantee». But why advertise something that has zero chance of working as it doesn’t even exist? When we arrived, the house was freezing because the heating was busted, too. We had to wait hours at night for a fix. Then it busted again the next day. On top of the falsely advertised amenities, the house looked tacky. And the cleaning service showed up well before our check out time to boot us out. Very poorly managed company, not willing to take responsibility for mistakes. Not recommended.

Recently, my family came up to town from Orange County. I live here in south lake tahoe and work at Kirkwood. We rented a house from this company only to find out it was not what was described online. My family arrived to town and we all met up at the house for dinner after they checked in. There were spiderwebs around the front entryway and the place smelled like sewage. All the furniture was old and miss matched. The beds were ready to collapse and the sheets were dirty. Later on that night we found spiders in the beds and ended up renting a hotel room because the place was so nasty. My Aunt called the office the next day and explained the situation. No one seemed to care that we were experiencing these issues and acted like it was our fault. I called back and tried to speak with the manager Shirley, but she was never there. In fact, I think she was ignoring my phone calls because the recipient kept putting me on hold and checking to see if she ws available. Very unprofessional. We ended up going into the office and explaining our situation. I think Shirley was there but would not come speak with us, girl said she was at lunch. Really, at 10am? When then we’re approached by a manager named GG. She told us that our house was older but definitely clean. She contacted housekeeping to go back and clean. We explained to hear that wasn’t the only issue, the place was described totally different online, which was not up to one star rating. She was very rude and kept insisting we were just trying to get out of the reservation. What? She didn’t even listen to us. My uncle wanted them to pay for our hotel room stay, which we were offered a 20% discount when we returned next time. The only issue is that we are not ever renting from this company again. To make a long story short, we ended up staying in the house we rented for the remaining two nights in sleeping bags that we brought. Now we have to wait three weeks to get our deposit back, which my uncle paid in cash. What a rip off. I would give Tahoe keys resort zero stars if I could. Most unprofessional company my family has ever delt with. If you are planning to come to Tahoe, do not use this company.

I wish I’d read the reviews of this company before we’d booked. Another member of our party actually booked the place but I wish I’d followed up. We actually got a really cute cabin, no complaints on that, and even the check in process and ladies were fine. The problem is the paranoia and absolutely ridiculous neighbors. There are cameras at every door here (creepy) and neighbors that are constantly watching you and waiting for you to break a perceived rule so that they can call management and tattle on you. Literally, they stalk you, headlights suddenly pop on aimed at you as you leave at random times.
My Christmas/​birthday week that I’ve been looking forward to for so long has been ruined. All I want to do is drive 6 hours back home early and forget it all this year. I’ve been stressed an unhappy and on edge.
Do not rent from these guys. Plan further ahead and rent privately. That’s what we’ve always done and it’s always been a great vacation.

The place we stayed at was good but the property management was not any help. I left my 250 dollar beats by Dre head phones and some toiletry stuff behind, I called property management to tell them and they said they didn’t have any reported found. I told them that I left them behind and that who ever cleaned the house took them. They told me they would check again. Called me back and said they didn’t find anything. Obviously you wouldn’t housekeeping took them!!! There employees and are not trust worthy and honest. If you choose to stay with this company know that if you leave anything behind worth money you will not get it back!

We stayed at the cabin on Azule Ave. Nice cabin but small. Says it sleep 8, which it does, but would not recommend for this cabin. We had 5 people and that was too many. Especially since there was only 1 bathroom which was in the main bedroom downstairs. That is my only complaint.
Check in was smooth and easy. Staff was really nice! Cabin was nice and only a 5 min walk to the beach.
The cabin had everything you could need and was clean.
The beds were a little hard though. Didn’t sleep too good.
All in all I would definately rent here again, maybe a bigger cabin next time.

We rented a pet friendly cabin with this company twice last season (the same cabin both times). We stayed in December — January (New Years) and in February. We rented the cabin far ahead of time (3 – 4 months) so after the first stay, we were already locked in to staying there again. Where do I begin…
The reservation and check in process was easy and went smoothly.
The cabin was mediocre at best. The pictures provided definitely put lipstick on a pig. The furniture was all mismatched and in poor condition… One of the couches had a couch cover to hide its age. The cabin was clean enough inside. The bathroom was newly remodeled and was the highlight of the cabin. The kitchen was also pretty nice. The bedrooms and their furniture were also aged and in disrepair.
The consistently low ceilings and beams wreaked havoc on my poor head both stays… Would have been nice to know if it were noted anywhere on the details of the cabin. I am tall (over 6′) but low ceiling or beams (under 6′ 6″) should be noted.
The backyard was disgusting. I understand its a ‘pet friendly’ rental, but there was pet waste all over the backyard… The solution to my complaint? A 5% discount the next time we rented a cabin… Right! Unsatisfactory as we spent around $ 4000 in total for both stays… Too much to expect a poo free backyard?
All in all the cabin was below standard and very over-​priced for the amenities it offered. AAA recommended? I definitely would not recommend it, or stay here again. We would have been better off and saved money staying at a pet friendly hotel.

I got to spend a little time here this weekend because I had some friends renting a house on the lake for a week.
First of all, the house was just gorgeous, and one of the nicest I’ve ever seen. The lake-​front rooms were to die for, and the whole house had all these really cool features, like bathroom tile that heats and lights up if you use it in the middle of the night. There was also a tradition in the house of bringing alcohol and leaving it behind, so there was plenty for everyone to drink.
So they convinced me to get on a boat with them for the first time in my life, and not only was it obviously the best thing ever, but it turned out that George Lucas lives like two doors down from the house, so we may or may not have hung out with him a bit.
After a boat ride to the marina and a few rum runners, my friend and I sort of failed at taking a taxi back to the house (as we had another party to get to and no more time for boating), so we ended up getting to walk through all of the keys area and to see all of the nice houses. The whole area is just really peaceful and relaxing.

So far, so good.
I just checked out yesterday, but the home we stayed at was beautiful. It was located in South Lake Tahoe. A ten minute drive from the casinos and beaches. There were plenty of grocery stores and shops driving distance. There were nine of us and we pretty spread out and didn’t feel crammed. The home only had one roll of paper towels, so we improvised and used tissue. There were spiders in pretty much every room. I understand we are in the woods pretty much, but it was a little excessive and most of us were bit multiple times. That was the only downside, though. We had a great time. The girl at the office told me that from now on, I will receive a 20% discount (excluding holidays) on all of my future stays. I will most likely come back and rent through Tahoe Keys. It was simple, and the their office is conveniently located.
If I have any issues with retrieving my deposit, I will edit this post. :)

This is, without exaggeration, the worst business I’ve dealt with in memory. They are completely incompetent and treat their customers like crap. Their incompetence makes it a pain to deal with them under normal circumstances, but what really makes them stand out is their utter lack of consideration for their customer if something goes wrong. I’ll tell the whole story, but if you don’t feel like reading just take our word for it and use someone else.
When we made the reservation, they asked us to sign some paperwork which they sent over as blank PDFs. When we informed them they were blank, they actually yelled at us over the phone, only to later realize it was their fault. Ridiculous.
When we arrived the first night, we discovered the hot tub was at 53 F. We had just a few criteria for renting a place, one of which was a working hot tub, so this was a meaningful issue for us. We called and asked them to check it out, and they never called us back. Finally we called them and they informed us that they had sent someone out and that the hot tub was broken. Thanks for telling us! They said they couldn’t be held accountable for things outside their control. I would argue that property upkeep is exactly what they’re accountable for (if the fridge and stove were broken, would they offer the same excuse?). It was only after we pointed out that this was a major inconvenience that they offered us a discount…(wait for it)… they would waive the hot tub cleaning fee! Wow. After another 30 minutes on the phone, they offered us a 30% discount on our next stay, which was useless to us because I’d rather watch paint dry than use them again and they offer all returning customers 20% off anyway. They finally offered to «upgrade» us to an inferior cabin 15 minutes further away from the slopes.
You would think it would end there but, alas, it goes on. The key swap to get the new place took us 45 minutes of standing in the office because they claimed we hadn’t filled out a form designating one of us as the alternate check in representative (since the one who booked the trip was not present). We had. Instead of focusing on solutions, they dwelled on the fact that they didn’t have the paperwork for 30 minutes! Finally they concluded that the form that we submitted must be trapped in the email account of the sales rep with whom we had made the reservation, who was not in the office. No way to retrieve it. We had to forward them an email we had stating that one of us was the alternate representative. Oh and the whole time the office manager referred to the name the reservation was under as «that name» because she couldn’t be bothered to try to pronounce it.
All in all, the worst customer experience I’ve ever had. No attempts to please us or compensate us for the inconvenience, and rude on top of that. STAY AWAY if you value your time/​sanity/​happiness.

Not the best business. Rented a cabin for a nice family vacation, but had a nightmare of a first night featuring flooded toilets. Tried to call it in hours before they actually overflowed, but wasn’t able to reach any staff, even with several messages on the two numbers provided. The problem just built up, and finally, one of the toilets flooded onto floors with water and sewage. Smell was terrible. Had to grab our things out of the way, and prepare to evacuate while waiting for a callback.
The place itself was shoddy. Lots of things you barely touched would break off, indicating poor maintenance. Feeling sorry for the actual property owners! Glad we did, but it was horrible to have to migrate with small, sleepy children at 1am to a new place for the rest of the stay.
Additionally, their posted rules are very strict and unhelpful e.g. if wifi malfunctions, not their problem and no, they will not help.

Not the best experience I’ve had in Tahoe. First BIG issue was the fact that it was not disclosed that the cabin owners were too cheap to offer wifi. So no internet for the entire week — difficult if you have to check in with work. Also they don’t tell you your cell phones also may not work. Would have been nice to know. The cabin was super low-​fi — windows were so drafty it felt like camping. Heater cranked constantly makes for a pretty unpleasant air quality. Stove was efficiency style and pots/​pans were peeling and the cheapest of cheap. Refrigerator was not even inside the kitchen but OUTSIDE so you had to go into a freezing room to access each time. You also don’t get the basics like anything to clean counters or floor — suffice it to say by the time you have to by your tp, bags, soap, etc there’s a lot wasted to leave behind. I’d like to think it goes to the next guests but I doubt it. Not a great value for what we got. I’ve stayed in places that even offer firewood for the same price per night.

I had the pleasure at staying at a family friends house in this area. When you walk into a home valued in the millions and this is just from staring at the outside with its own boat dock. Then you walk into this castle inside this two story home is magical like a kid going to Disneyland. I was overwhelmed with the place and location right on the water. There was a game room, ski boat, canoe, bikes, and a kitchen built for cooking like in a restaurant. I never knew of this area in Tahoe until we stayed and just think people live here for summer must be stress free.

If I could give this place ZERO stars, I would!!! Completely HORRIBLE experience with them! We booked our trip to arrive July 22 at a cabin on Wildwood Drive. I booked our cabin in May and talked to Bridget and Amy for July 22-​July 28 of this year (2013)! Well, the first night was charged to the credit card and I had not received another confirmation email but didn’t realize it because I have been so busy. So I called the Friday before we were to be there and talked to a woman who said everything was ready to go with our reservation and she would see us on Monday.
Monday we flew in and I called to let them know we were running a little late and a woman told me they would be open until 9pm. We showed up at 6:30 pm and were told they did NOT have our reservation! Then they proceeded to tell me that they made the reservations for 2014!!! A year later! After getting 2 hours of sleep and traveling all day, we were ready to go to bed! The woman behind the counter said our cabin was not ready because they did not know we were coming in so they would have someone out to clean it and it would be ready within 3 hours or we could stay in another cabin. Then… we found out they rented our cabin to someone else the last 2 days of our stay. We had friends coming in from California so we really didn’t want to be switching houses during our stay. They offered us a «Deluxe» cabin for the same price instead. After looking at the photos of the house, which looked just like our house at home, I did not want to stay in another house. I wanted our original cabin we booked! She said she would see what she could do and get our original cabin cleaned and call my cell phone when it was ready.
Well, an hour later, she called and said the manager said we could not have our cabin for the days we reserved it for and would have to move out 2 days early or they would give us the «deluxe» cabin for the same price. So we looked again at the pictures of the «deluxe» cabin they were trying to push us into only to find out it was $ 150 cheaper a night!!! They LIED to us and tried to scam us out of a lot of money! After telling the woman this, we said we wanted to speak to the manager. About 15 minutes later, the manager called back sounding super annoyed telling us they would only give us a 20% discount on the stay. We decided to stay somewhere else! I cannot believe the TERRIBLE customer service! It was their mistake and they tried to cheat us out of money! DO NOT make reservations with them! Stay at a local hotel instead

Had an absolute blast staying here with a bunch of friends. Check in was easy and the location was ideal.
The only bugaboo was that the gas grill hadn’t been cleaned and started a grease fire when we tried to use it. That was a near disaster. We were offered a discount on our next stay, and since the near explosive end to our vacation was the only drawback, we’ll happily use it next year.