DIY Do It Yourself Home Center

When I first moved to Tahoe, I preferred DIY over Meeks. They have a lot of cool stuff, including non-​hardware items. But after the same cashiers here had asked me 50 times if I qualify for any of their discounts, it began to feel quite impersonal (like just another chain) and as if they’re asking «so you’d like to pay extra an extra 5−10% again»? That makes me not want to spend/​waste money here. I get a 5% discount at Meeks just for being a regular customer. When I start qualifying for a Senior Discount, maybe I’ll start liking DIY again, but for now Meeks is always my first stop.

Bought a saw from these guys two weeks back, specifically asked about return policy, they said returns are fine within 40 days.
Saw ended up being defective, Daniel the store manager denied my request for return saying he does not believe me.
Update on my review — Daniel called me personally and told me that they will accept the return.
Thank you!

Worst customer service in the area, rude staff, horrible products and it feels like they do not like what they are doing.
Bought a few things there including snow shovel and when it broke the guys refused to return it. This is horrible, they are selling defective products and are not returning it by saying that there is a disclaimer on the original receipt saying they can deny any return!
Run away, go to Home Depot or lowes even if you have to drive for 30 minutes, at least you’ll get your money’s worth.

My experience with customer service is very different than the disgruntled folks who wrote in a year or two ago. My husband and I have always had good service, but today took the cake. I had lost the screw at the top of the basket of my sink strainer. Using a panel designed for the purpose of figuring out which screw to use, an employee quickly found the particular metric screw that worked perfectly. It cost me $.17!

DIY is my first choice for 99% of my materials and tools. The lumber yard guys Corey and Matt are very knowledgeable and helpful unlke the employees of meeks. The managers are all willing to get on a computer and search for a product I might need but they don’t stock. Very cool!
Thanks guys Craven Moorehead

I have shopped at this location several times since it opened. They appear to have a broad selection of merchandise. What I have found lacking is customer service. Once you venture into the aisles customer service is non existent. You have to look for someone wandering by and hope for the best. These are not trained hardware store clerks. There knowledge is merely OJT. Some have bad attitudes as though you are putting them out with a request. I recently was trying to purchase a length of wire rope to hang lights on my deck. I needed an appropriate clamp to secure the ends. The clerk pulled the wire out and it was frayed. Of course it would not fit in the clamp, I suggested we cut a bit off and then try the fit. The dikes they had attached for cutting the wire rope were so dull they would not have cut string. The left and returned after 5 minutes with tin snips. Of course they would not cut wire rope. I suggested he open a new set of dikes and he got really snippy and said «well why don’t you ask the manager.» They both disappeared again and so did I. BTW returning product here is an incredible hassle. I have had a enough. I will continue to shop with Nell’s and Scotty’s where the service is always great. If I feel the need to browse I will head of to Home Depot.

Selection is very limited.
Service is flat-​out terrible. I’ve waited an eternity in line to check out repeatedly. What’s the deal, they just don’t care?!
Their bigger store in Meyers is even worse. ..

As a single female that knows nothing about home repair. I always get great pointers from the employees and my first stop when it comes to hardware stores.

Staff was friendly, and greeted me as I walked in the door. They actually knew what isle the products I was looking for were on, which is pretty good, considering most stores hire less than stellar employees. Prices weren’t to out of control. After finding what I was looking for, I found any other employee, and asked where I would find something else, he walked me over, and answered all of my questions. Very helpful

As far as home improvement stores go, this one rocks! The service is great & staff is knowledgeable as far as I can tell. My hubby sends me in here for random stuff fairly frequently & each time I have been very happy with how staffers helped my out with my «girly» dumb questions. Pricing is just fine considering the location. Better than Meeks, I think (Hubby thinks so, too).

You won’t find the type of customer service there that you would expect from a local business. First off, the staff (with exception of a few) are highly unknowledgeable and frequently give misrepresented and potentially dangerous advice. They assume something will work and frequently do not check their sources. This company is notorious for hiring employees that no NOTHING about anything in the store. One particular incident was a employee stating to a customer it would be ok to use a 20amp outlet for a standard 15amp. Another employee told a customer to «just use numerous small appliance extension cords plugged in together to supply power for a fridge» rather than an approved rating cord designed for that purpose”.
The cashiers have NO CLUE where anything in the store is. Watch, go to customer service and ask where something is and count the employees it takes to figure it out. That is if you don’t get stranded on a completely irrelevant isle scratching your head at the other end of the store. Here’s a simple one… ask where a utility blade is.
The management? Lol even worse. Most know where stuff is but see if you can get a decent smile during your translation. And BY GOD… do not have a return without a receipt. I was sneered at, belittled and humiliated in front of other customers for not having my receipt cause they have to look it up in the system.
Store cleanliness is pathetic. I know it’s a hardware store (their frequent excuse) but check out isle 7, 11, 14, 16, and 19. Pull some stuff out and see what you find. Tons of dust, mice droppings on isle 19 and total disorganization. Oh and heaven forbid you have an item that is priced incorrectly. They will not honor the law that if it is in the wrong place the retailer MUST sell it to you for that price. They absolutely will not regardless if the employees have stocked the shelves incorrectly as it OFTEN happens on isle 10 where all the electrical is.
Overheard one customer ask why they had not had blank switch plates in for nearly a month. Oh that was because somebody stocked the area with a completely different item and the vendors do not check what is in each spot.
It’s pretty much a free for all folks. They do have good prices and great hours but know what you need before you go, don’t except any customer service that is reputable or friendly and you often will hear the employees bad mouth local retailers and send business off the hill due to no clue local businesses carry products in question.

it is more then just a DO IT YOUR SELF store. They are a life saver! we were in a middle of a projecT and they were the only ones opened. we called and 9am and felt lucky on a SUNDAY they were opened. they were friendly, helpful and had everything we needed at a reasonable price. THANKS DIY!

I manage the bar of a local restaurant and went in here because I was in need of a few odds and ends for the bar itself. I was not greeted as I walked in which was fine but it was what happened when I went to purchase these items that everything took a turn for the worse. I asked the man behind the counter for help getting the item and he laughed at me; I proceeded to tell this man I was not joking and was truly in need of his help. This man asked me why it was that I needed help as the top shelf is only this high (he motioned how high with his hand) I told him I was a few months post op and unable to do it myself. I should not have to explain why I need help if I ask for it, they are in the customer service industry to serve their customers. The man rolled his eyes and started to walk out from behind the counter to help me but at that time another man who works there was walking by and the guy behind the counter told the other guy to help me and laughs saying, «this girl can’t get something off the top shelf, you need to help her.» The man (not behind the counter) also asked me why i was unable to get this on my own and I explained myself again… At this point the guy behind the counter and the one on the floor started arguing about who HAD to help me! I proceeded to give both men a piece of my mind before walking out and taking my $ 90 purchase elsewhere. I have contacted the assistant manager and the general manager who were not able to do much for me. Today i will contact corporate and then the BBB… Had I been a «secret shopper» for the ADA they would be screwed. I BEG THE LOCALS TO PATRONIZE A DIFFERENT BUSINESS as this particular business discriminated against me and who knows who else they made to feel this way!

Definitely the Best of Tahoe. It’s like a mini Home Depot except at DIY they have customer service, you’re not on your own. There are knowledgeable people to help you. I own Franks TV and Electronics here in South Lake Tahoe so I know all about customer service.

Clean, organized store with friendly, knowledgeable staff.
Husband had a hard time finding the right bolts for our drum smoker, and had not one but two (!) staff members on the search for the five different types of bolts he needed. Customer. Service. Booyah.
Outdoor area has tons of gardening stuffs, from the utilitarian (plant food, watering cans) to the pretty (decorative planters on sale!). Garden center guy picked a flower for our toddler to carry around while we shopped. Awwwww.

The best hardware store in town.
While most local hardware stores have supplies just randomly sorted onto shelves (with lots of stock sold out), DIY is actually clean and organized with a good supply of products.

Big new store. I prefer the smaller local stores and I really hope that they can all co exist without anyone going out of business. So far I have had a fine time here. Their prices are a little spendy, and the trash bags we bought that are like the «store brand» ripped when we put yard waste in them. Lee Anne at the front is a riot, and a great checker.

We moved recently, and in the process discovered how useful this store was. Reasonable selection of a lot of things that you’d need for home repair plus helpful staff makes it a nicer alternative to Kmart.
It’s operating hours are a plus too, allowing my desk jockey self to make a trip there before heading to the office.

Thank goodness we found this place! After many trips to the «competitors» to try and buy things for our vacation home, a local told us about this place. Walking in we felt like we hit the jackpot. They have everything you would need for projects and repairs on a home. The staff is so nice, they might ask you 10 times if you need assistance. Other than that overkill, you’ll find what you need at reasonable prices.

Was up at my vacation house a few weeks back and noticed this place where the car lot used to be. I’m glad DIY is here as it has a really nice selection at, honestly, much lower prices than the other hardware stores in town. The staff is friendly, place is really clean and organized, and any place that hires locals is a welcome sight these days.
I’d normally love to support out local businesses but places like Scotty’s have been overcharging for years. If Scotty’s lowered their prices to what DIY charges I’d go there since it’s local but in this tough economy saving 15−20% (sometimes more) is just what I have to do.
DIY is a keeper.