Panera Bread

The slowest panera bread ever. If they would stop talking maybe they would start paying attention

General manager zack is rude so I wouldn’t expect much from the staff. The slowest, unprofessional panera ever!

Really really slow service and non friendly staff. The bathrooms are also out of order.
Great layout though!

Horrible service. Staff is rude, does not even acknowledge that you are there. Seems like they all hate everything. I work in the food industry and I know that you can have bad days but this is every time I go to this one. Unfortunately it’s the closest one to me but I’m thinking maybe I’ll make the longer trek next time because it’s just getting very annoying. I used to work at a panera and I can tell you that the way this place is run is not up to par. The managers need to step up. Don’t waste your time or energy, pick a different panera.

I like Panera and I live close by this one, so it took a lot to put me off from this location. But the South Euclid location earned my ire. Fully 25% of the time the coffee is full of grounds. (Once when I tried switching flavors because the first one I picked had grinds in it, I had to go through four different urns before I found one that had no grinds in it.) Ordering online, my order was wrong at least two thirds of the time. With rare exceptions the staff is slow, morose, and clueless. On top of that, my favorite menu items were discontinued. And they’re often out of items that are on the menu. It’s a shame that the Panera location closest to me is so bad. I won’t be back anytime soon.

Worst Panera EVER. It deserves negative stars. I walked in and there was not a single employee to be seen. Once someone came out of the back, he wasn’t actually an employee that could get food or make espresso drinks. When he got more people out from the back, about 5 people started walking around, but only one person took my order and made everything. The others just stood around while one employee tended to me. Side note: I had ordered online for pick-​up and was late to the pick-​up time, so the food should have been ready to go.
I finally got my food and drink, the food was mediocre and the drink was wrong. I ordered a café mocha with almond milk and it tasted like they forgot to add the mocha sauce to it. The «barista» kept having to ask the manager questions on how to make it and what to do.
Which brings me to my last complaint. The manager. He didn’t interact with me ONCE. I never received an apology from anyone for the lack of customer service and absence of employees when I walked in. Nor did I receive an apology for not having my online order ready for pick-​up when I arrived like it was supposed to be. His employee had picked up a phone call that was for him, he asked who it was, they didn’t know, and he rudely said «well, find out,» and made them get back on the phone just to ultimately tell the person he «wasn’t available.»
This Panera needs a complete restructuring and needs all new staff, or needs to be shut down. I’m pretty sure the only reason they’re still in business is because of the area they’re in (the busiest intersection in town). I will be going out of my way to a Panera farther away just to get better service and product.

I come here all the time to study and it’s good and everything but my orders were messed up a few times and they don’t even apologize for that. They were telling me that what they made is what I ordered. I’m like whaaaaaa?

Rude general manager, out of half of the things we tried to order. The bathroom had vomit all over, too. There was an employee in there who simply scoffed at the matter and then went about business as usual. Food at least tasted good, but awful experience all around.

I am generally a fan of Panera and I usually get the same thing every time: a caesar salad, no chicken, with extra dressing and a baguette, to go. I have to give this location points for actually knowing that «extra dressing» means I want more than a tablespoon beyond what you would get with regular dressing. Also it was the fastest I had gotten my food of any Panera I’ve been.
One thing I will mention is that the croutons were soft and seemed like they hadn’t even been baked. It was just kinda like croûton-​flavored nuggets of regular bread.

If I could give it less than a star, I would. How do bagel spots run out of bagels… at only 10am??? Then, why give a patron a buzzer if they are not going to use it to either a. Buzz you or b. Bring your food out to you as promised. So we wait and we wait and we wait. My daughter finishes her bagel and we decide to go ask what’s going on. Guess what! It’s been sitting there for who knows how long! And lastly, my husband gets his bagel and it does not have the egg. Come on folks! It’s Panera! Get your stuff together! #notreturning

If you want twine (yes, the stuff that you jam into easter baskets) in your salad (which is yellow and gross to begin with) along side frozen chicken, go ahead to this location! Nothing like a twine salad and horrible customer service to jazz up my Monday lunch. Jerks.

Bad. Really bad. Not sure how a chain can be this bad, clearly the staff and management are not following the corporate guidelines. Every time I go in here it seems that I enter a universe where time seems to stand still, it just takes forever. If I had only a few minutes to live, I would want to go to this Panera because it would feel like an eternity.
Normally the experience is this: walk in, typically a line — one person working the register who appears to be lost or in some sort of trance. Order taken, typically there is some sort of mistake or just lack of intelligence to actually comprehend the order to fulfillment. Like ordering a bagel to go, and the order taker doesn’t realize she needs to actually get the bagel. If I get a sandwich — which I don’t anymore after finding hairs in my last one, it is typically a mixed bag, usually watching a crew of teenagers using the n-​word to describe their bro’s, joking around and generally being rude and oblivious to the fact that most people don’t like to be around people who talk and act like that.
Overall this is the worst panera — ever. I doubt it will last with all the other wonderful café’s and lunch places. Or it will thrive with the suburban crowd passing through or college kids that don’t know of all the better places to eat in the heights.

I like this panera but sometimes the cashiers are a little young and you can’t take their word for suggestions.
Most of the time the lines aren’t long and they offer the same thing all the other Panera’s do. The dining area is quaint and spacious but sometimes it can get crowded when students are there studying.
My favorite is the chicken and wild rice soup. Their coffee is good too.

I have mild issues with the Panera Bread chain (they advertise healthy and fresh, but not all of their food is), but will occasionally visit. This location was a notch below most. Service was a bit slow and dysfunctional — got my takeout order wrong. It was sad watching them prepare my soup from a bag and heating it. Taste of most of the items was ok. There are other places nearby that offer truly fresh, non processed fare superior to this.

Ridiculous!
My fiancé was nice enough to get my favorite chicken noodle soup bread bowl take-​out after a long day of work. Too bad what I got was a bread bowl with a side of chicken broth (with literally a single noodle, and single piece of chicken and celery).
What’s worse is that when we called to report our disappointment, the manager made excuses by saying that their soup was a «low fat» recipe that had less substance than other chicken noodle soups.
As a customer, I don’t want to hear excuses. As a business, you should be more than willing to correct a problem… especially when you have such a terrible Unilocal rating.
Simply disappointed.

Don’t eat here.
Cashier, michelle, could not care less about her job and was rude. Perhaps had she been paying attention she would have gotten my order correct.
My turkey flat bread looked nothing like the photos and barely had any meat.
The baguette looked like someone had sat on it for an hour.

It is obvious that the «new location» glow has worn off on this Panera (south euclid).
This Saturday morning we knew what we wanted, not like we took forever to make a decision. Front counter person was obviously NOT in a good mood, slamming down plates and our bagels with quite an attitude. When we got to the table one of the knives was dirty — not just «well the dishwasher did not do the trick», but like recently used dirty, I went to the front counter to ask for a replacement.
A different front counter clerk (not the original clerk), looked at me like I was asking her to donate her kidney to me, stopped short of rolling her eyes at me and shuffled off to the kitchen to get a new one. I guess it is my fault that I do not want to use a dirty knife… no «sorry about that» from her.
I work in retail at Beachwood Place, believe me I know that retail can REALLY suck at times, but when a customer asks for something reasonable, like a clean knife, treat them like you would like to be treated.
As with many retail food operations, I can only imagine that the original crew that appeared to appreciate customers has been replaced with management that does not care that employees have very negative attitudes.
I can think of MANY other jobs that are worse than toasting bagels, I can buy great bagels from Bialy’s around the corner and toast them at home… during this visit also noticed dirty tables that no staff seemed to be interested in cleaning. That tells me that current management does not care at all, and staff attitude reflects that. Typical corporate culture, IMO.

Talk about a complete 360! There is a nice young man that literally always clears the table for me while I’m working on my laptop. The cashiers are friendly, patient and knowledgeable about the product — I can be quite indecisive — so this is very helpful. Even better… Each time I have visited and wanted a croissant… They have it! Even after 5PM! Kudos to management and staff. I have become a regular and clearly so have a lot of other people because I am always walking around looking for a seat.
My only other wish is that there were more outlets in this location. But I guess they did not provide outlets to avoid the place turning into a «web café.»

Not going to lie, Panera Bread on a whole is not my favorite chain type of restaurants to go to. Their bread is fresh enough and the food is okay, but it is pretty expensive for what it is. If I wanted something with a lot of great flavor and unique qualities, I would probably not go to Panera. Eating local is where its at!
But I do give props when its due. Paneras has a lot more choices than your local deli, because it has lots of soups and pastries too. This Panera’s is also really nice because of its convenient location and friendly staff. They are super nice and are pretty quick with the orders. When I have a sick person to take care of and need something quick, this is not a bad option. Chicken noodle soup is good enough to get through a cold. And if the soup isn’t enough to get you through, CVS is right across the street so you can pick up some Nyquil.

This is a new shopping area on Cedar road with all of the usual favorite fast food places for people. I have been to Panera in the past and I have always liked their food. They have fresh ingredients (for the most part). Recepies are consistent throughout USA and staff is usually friendly.
I always feel like they charge a little more for their vegetarian options than they should. But that is true for most restaurants. This particular one is very spacious. It has many good options for a date night, study night, go out with friends night or just take your kids to Panera night.
Nothing extra-​ordinary, delivers the consistency of Panera bread.