NTB – National Tire & Battery

In the coldest of winter days this is one of the few places left with with winter tires left and even. Great customer service

Go down the street a bit to Goodyear. This place is awful — High prices, slow service, slow staff creativity an overwhelmingly negative experience. I made an appointment for an oil change, they said it take «1 – 2 hours” — EIGHT hours later I got my car back with no explanation or apology.

Some businesses give one the clear impression that they are trying to take advantage of you. NTB is one of those businesses. They change their prices willy nilly, try to sell you things you don’t need, and make you feel bad for asking questions about the service. Besides that, they are slow and their shops are uncomfortable. Get your tires somewhere else!

My friend was on his way home to Pittsburgh and hit a huge pothole — with his spare tire, which went flat. This was at 6 pm on a Saturday and most shops were about to close. I picked him up and we brought his original tire/​wheel to NTB. They hammered out the dent in the wheel, aired up the tire, and he was good to go. Service was prompt, polite (and they were BUSY). Would recommend.

Agree with reviews on terrible service. They try but appear terribly understaffed. I spent 20 min waiting for someone to check the tread on my tires, then made an appt to get new tires the next day. The next day, half an hour later after my appointment time, I was still waiting for someone to just get my info and get an estimate. In the meantime, they were checking others out, dealing with complaints, etc. Finally, I called the NTB on Chardon. They were polite and said I could be helped immediately, so I got in my car and drove 15 min. There, I was met at my car and helped instantly. The shop there is also bigger and cleaner. I would recommend others skip the time I wasted at the S Euclid shop and go to the one on Chardon!

Once again I wish there was a –5 star rating… this place is horrible, the battery on my truck died which of course made me late for work… so I go to my local NTB purchased a new battery cost roughly $ 100…after installing the battery myself, I noticed that every time I tried to start my truck I would have to turn the ignition twice… didn’t think of it to much, just thought that maybe I hooked it up wrong… heck I was late for work… anyway summertime rolls around and it’s time for my oil change I take to my mechanic and he advises me that I have the wrong battery in my truck and if I continue to use it I could damage my starter… so I head straight back to NTB, spoke with the manager… he pretty much told me that I’m lying and that I did not purchase my battery there… he said they have not sold that brand of batteries in years… he asked me if I still had my receipt I told him no but he should be able to pull up my info from there system via my cell number sense I provided it to them when I purchased the battery… l provided same my cell number and he this idiot tells me that the information he had on file was for someone that lived in Parma… I told him to call my cell to prove that it’s mine, he refused… I was even willing to provide my contract with my cellphone provider showing that I had been a customer sense 2003… he wouldn’t even meet half way on it… so now I’m anti-NTB…I will not spend my money at any NTB I do not care where they are located. I’d rather spend my money else where.

This place really does not even deserve ½ of a star, let alone a single star. Yesterday 11÷10÷11 I took my car in for a wheel alignment. I went there early in the morning and the person registering people was moving extremely slow. It took him 15 minutes to sign the person ahead of me because he was constantly trying to upsale her.
Then my turn I told him a wheel alignment, he stated it would take about an hour. I told him I will come back and pick it up at my lunch break at noon. I left him my work phone number to call if anything comes up. I come back at noon (3 hours later) to pick up my car and it is still on the rack, he took 10 minutes to come to me and said I need an additional repair. He said it was a 2 hour job so I agreed to the repair but why did he not call me to inform me of this and not waste my time. 3 hours later I came to pick the car up and they did not do any of the jobs said he was out of the part and could not have it until the next day, I said give me my keys and worked to keep my composure and left. I will not return, they do not respect your time, they constantly try to upsale items, and they are a joke.

horrible customer service. just like most auto or tire businesses. they try and upsale you on everything and they don’t care to explain anything. they were much more helpful over the phone than in person. I wouldn’t recommend this place at all! they always round down when talking about the price and then charge you a higher price. ex. $ 30 tire installation actually $ 32.99.

I’ll keep this short; they don’t really deserve much of my time. They’re slow, inept, they will do *anything* to up-​sell you at a time when you just want to get out of there without spending half a month’s money. They fail pretty bad. The NTB on down Mayfield (almost to Golden Gate) is far more professional.

I have been patronizing this NTB for about three and a half years. Had been, I should say.
In the beginning, they were my local wheel/​tire heroes. I switch out summer tires for winter every November, and vice versa every April. They would always get me in right away, were great about calling me when my car was finished, and they did fine work.
Then about two years ago, they seemed to start to slip a little bit. First, it was a shoddy balance job, then it was a 90-​minute estimate and a four-​hour job.
Last year was the end of my relationship with them.
I took in my car for the usual job, and it took much longer than it should’ve. When I finally got into my car after paying, the battery was dead. Remember, I get tire work done here, but the company is National Tire and BATTERY. I went inside and asked if they could give me a boost, which they of course said they would. But what happened next surprised me. An ASE Certified technician said, «yeah, it was deader’n a doornail — Joe left the lights on while we were working on it.» I asked him what they did about it, and he said that he jump started it and pulled it into an outside parking place, then hung up the keys on the «finished’ peg.
How does an ASE certified mechanic not know that a dead battery’s going to have to charge for more than 18 seconds?
The guy that sweeps the floors came out with a mobile charger and hooked it up backward, shorting out everything and resetting my stereo security code. After he got it started, I did a walk-​around and found that one of my wheel’s center caps was missing. I went back in AGAIN and the guy who informed me about the battery produced it from his shirt pocket like he was doing me a favor by keeping it warm on his bosom.
Never ever again.