Mattress Firm South Euclid

I have been in some terrible mattress places in my life (I mean high-​pressure, and with barely competent staff), so I was very pleasantly surprised with my latest experience at Mattress Firm South Euclid. The store manager, George, is most of the source of my rating. I knew what I wanted and he did not try to talk me out of it, or sell me something I didn’t want or need. He really understands the importance of the customer in the sales equation. He also understands his industry — sleep — at an in-​depth level. Since we spend so much time sleeping, the right mattress is one of the most important purchases you can make. George can discuss this with customers in an understandable way that comes across as real, not as some fake salesman reciting a script. He demonstrates a genuine concern for people, and makes you feel comfortable discussing your personal sleep issues. This is what needs to happen if you want to get the right mattress. I feel the atmosphere in this store is very customer-​centered, informative, and friendly.

This was a stellar experience. We first went in on a Sunday and didn’t realize it but we arrived before opening. The door was already unlocked and the Manager George was ready to greet us. He explained the store set up carefully and let us ask questions. He was knowledgeable and took the time to get to know us to determine the best fit. We left that day and visited 3 other stores and did online research. What brought us back the following Wednesday was our great experience with George. It was a big purchase for a newlywed couple, and we are confident it was the best deal. We are so very happy with our experience with George!

We received excellent service and a great deal from George! Very friendly, great atmosphere, and high quality products.

Ask for George he treated us very well! Nice, personable, professional and best of all an extremely comfortable mattress! We went with a tempurpedic cloud luxe breeze, best mattress buying experience ever!

Be very very cautious of buying a mattress here. The 90 day same as cash guarantee means if you don’t pay it off in 90 days, you will get hit with interest rates that will double the cost of the mattress within in 90 days. Save your money and go somewhere else.