Ziegler’s Ace Hardware

I walked in looking for glue for a few tiles, the associate helped me by showing me the best price adhesive for laminate glue. In the end we got to chatting and I found out they will match paint colors from other places. I walked out more than happy with what I came in for plus a few more items. I love this place. The staff are knowledgeable and very friendly. They show a genuine interest in all of my projects and help me do it right for the best price.

This store was the most organized hardware store I have ever seen. I am a contractor and work all over Chicago and suburbs. I usually avoid Ace and True Values unless I need something small and simple like lube. Usually these stores are frequented by seniors needing way too much time and assistance or way too chatty maintenance men looking to waste time somewhere away from the job such as your city workers etc. Usually the stock is mixed up often many items out of stock and alot of shoddy stuff nobody should use very hard .This store was an exception. Everything was well organized and if you are doing a small project this place will probably be faster to shop at than the big boxes I always use. They have most basic small scale needs much easier and faster to find than a big box. I see some probably seniors complain on here that they dont get enough help. The fact is that the big boxes usually have employees that hope youll ask somebody else and they usually slow me down by asking me what I want and they really slow me down because they dont know their stores as well as I do as most of them havent been there long.

The best thing about Ace Hardware they have so many items you cannot get at Home Depot or other big box stores. They have a great selection of hardware meaning stainless steel, chrome and metric bolts and hardware for windows, garage doors and patio doors. They also have a great selection of automotive cleaners that sometimes you can’t find the other stores unless you go to automotive specialty store so the point is you can come to Ace Hardware and get a great selection of various items without having to make three or four different stops. They’re very helpful with finding the items and suggestions as to alternatives how you can fix something without being an expert. The key is don’t be that guy that doesn’t ask directions go in and ask questions and ask for the items right away so you don’t waste time looking around when they know where everything is.

Good sized store. I called to see if they had the unique item I needed and they did. When I went there, store was arranged very logically. This is very helpful to me as a guy who «doesn’t ask for directions.»

Took a screen door in for new screen and a couple of track wheels a few weeks back. I was charged, in advance, $ 60+. Waited 10(TEN!!) days for the work to be done. When I got it home the screen was extremely loose. Flopped in the breeze loose. Now the screen is coming out of the spline holding it! I contacted Ziegler and spoke to a pleasant young man who looked up my information. I told him of my plight. He put me on hold to speak to his manager, then said I can bring it back in to be fixed but it would probably take another 5 – 7 days! Since the weather is nice I don’t want to be without my screen door for that long. I told them I can fix it myself if they could give me new screen and spline they said they could give me spline. I suggested a refund but heard manager say «no». Do not leave your screens for repair at Ziegler Ace Hardware! There work is shoddy with poor turn-​around time. And they wouldn’t back up their work!
Boooo! Bad customer service Ace. Two thumbs down!

Thanks for staying open late waiting for me so I could get what I needed to thaw a frozen pipe at Conscious Cup Coffee Roasters. Without you there would be no blueberry muffins this morning!

Just moved to the area, was recommended by neighbors to go to Ace for lawn bags and stickers. I went there on the way home from a friend’s place on a Sunday afternoon. It was dead, probably 7 cars out front (don’t know how many were staff). I found out that this Ace is the not so friendly neighborhood place quickly.
I walked around the Lawn & Garden department with no luck of finding lawn bags. As I was going to look elsewhere an employee was walking by. I asked if I could ask him a question, I could tell he was busy yet I just needed help directing wehre to go. His response was «I’m busy on a call right now». I told him I just had a quick question and I’ll just have to find my way. Once I said that he stopped and asked what I needed help finding. As I headed that direction I found them on the floor in another area. There should be a big sign above them since I’m tall I don’t look down.
Went to the counter to pay for the lawn bags and get some stickers for pickup. At the counter as I paid for stickers and bags I asked the cashier what day the pickup was. He said it depended on my neighborhood and that he didn’t know if it was the same day as my garbage pickup. He told me «maybe it’s online somewhere». Not so helpful.
Before going to Ace I’ve been to Home Depot on Randall and employees there actually have walked up to me asking for help (that has never happened to me before in any Home Depot)…So due to this Ace experience and my Home Depot experiences I feel like I will find a way to avoid Ace.

Always friendly. Very well stocked. Just like every other Ace I’ve been to. Workers have gone out of their way to help me with solving some difficult problems.

I always go to Ace because they are so helpful and knowledgeable. I really don’t have the patience to wander around Home Depot.
On my most recent visit the high schooler at the paint counter used his awesome algebra skills to determine how much paint I would need for my living room. He was very helpful.