Express Wireless

I’ve waited nearly 2 years to write a review for this location and now that I am ‘done’ with them, I feel it appropriate to write.
When we went in there nearly 2 years ago, we were promised a price on our monthly bill. It was even written on the brochure given to us by the manager there at the time. We were happy with our phones and plans… until we got our first bill.
The bill was a full $ 45 more expensive than what we were told. I had to talk with the manager, then his regional manager before I finally got them to admit they had not given us the right price and there was no way out of it since the 2 week ‘get out of it all’ option had passed BEFORE we got the bill to indicate there was a problem.
Over the course of two years, I spent the time and energy to end up working with three different mangers who were making monthly credits to make up for the difference in my bill versus what we were told. These managers would just disappear every once in awhile. I would not see the credit come through and then have to call to find out that I had to go over my entire story again, including the email chain with the original manager that screwed it all up.
We were supposed to get credits through the end of this year (when the contract on the first phone ended). But in July, I was suddenly told no and that no further credits would be made. What I found out was that the owner of Express Wireless had JUST HEARD ABOUT THIS! The owner called me and got hostile about the situation right off the bat, spouting off to me the credits that they had made over the last year and half (ignoring the fact that it had been agreed upon with three separate managers that this was the right thing to do considering how we were setup at the start), he just decided to come at me ‘swinging’ verbally.
The bottom line is that we were lied to when we signed the first contract, this store made it a hassle to get what we were due (including having to call them monthly to remind them to make the credit. Multiple managers and having to explain over and over again, only to have them suddenly decide to stop honoring the commitment they made 6 months early. The owner has told me in no uncertain terms that he refuses to honor the agreement anymore and that he is ‘done’ with us.
I will never do business with this store again, and I will write a separate review for T-​Mobile on how they DIDN’T deal with this at all and wouldn’t even discuss it. However, both T-​Mobile and Express Wireless have lost our business and anyone else I can tell. You go here at your own risk.