Kabelin Ace Hardware

I had quite a different experience when it came to service. The service here was very poor. They didn’t have a screw I was looking for (which are almost the last aisle of this store) so I asked where something else was and the clerk points towards the front and says «up there.» Well when you are in the almost last aisle of the store and pointing to the front, «there» tells me nothing about this particular items location. Walk me to the item and show me it, answer any questions I may have. You’re not Walmart where you have hundreds of customers in the store. I believe I was one of two in the store and you didn’t have the time to show me where product is? I’ll spend my money elsewhere and inform people of the horrible service I received.

Every company should practice the same customer service as practiced by this hardware store. The employees are friendly and helpful, they price match, and their return policy can’t be matched. I cannot say enough about this store.