Store More America

The best part about this space is the friendly, honest, trustworthy staff and the myriad security measures they take great effort to employ and preserve. Their temperature control actually works, and they go out of their way to make your storage/​moving experience as convenient to your schedule and life circumstances as possible. To top it off their facilities are clean and well maintained, and the price is reasonable for the convenience and quality. Thank you SMA!

Yeah this place is one of the best places I’ve ever stored and I’ve stored everywhere in California including Prunedale San Jose and other places I really like this place a lot real nice and they’re reasonable Jesse was really helpful.

This place is amazing. Great location. Well lit and clean. ²⁴⁄₇ hour access to your unit. Carts are kept for free use conveniently near the elevator to make moving stuff easier. The staff is the friendly people I’ve ever met. They go out of their way to help you. ¹⁰⁄₁₀ would come here again.

This place is great. We have had multiple units with these guys over the years, and they have always gone out of their way to get us the space that we need. They are friendly and easy to do business with. Jesse the manager cares about the customers and makes a lot of effort to treat people fairly. I trust these guys, which means a lot these days.

I had an excellent experience with store more. After spending nearly two days trying to negotiate with confusing and conflicting (more like deceptive) sales associates from other storage companies I was frustrated and about to give up. I drove past store more and the sign out front for the first months rent free was whAt caught my eye. I was greeted pleasantly and told everything in a clear and friendly way. The manager on duty walked me through everything and took me to a unit to check out after he asked me what I needed and suggested to me the correct size, not trying to sell me something too big that I didn’t need. I was pleased with the unit and the service which was vastly contrasted to what I had previously experienced at the other businesses. This was an overall fabulous experience I am thoroughly satisfied with this business. They have good rates, affordable. They have honest friendly and thorough employees that know how to do their job right and actually DO Their job as well. I will be passing on great word of mouth for this company. Shout out the employee who assisted me that day. You should be considered for a promotion in my opinion. Thank you! !

I can’t say enough good things about this business. I’ve rented a space for about 3 years, and ran into 2 glitches, but the guys in the office handled each incident with a «no problem» attitude and actually «wowed» me with the way they amended both situations.

This review is long overdue. I was in this shop about 2 years ago. I was moving into a new place, and needed my stuff stored for a few months while I sort. Plus I needed to rent a truck. I was THRILLED they rent trucks plus have storage units.
I spoke to a man who was super helpful and had great customer service. He was explaining how the truck rental works, and so on and helped me get the right vehicle. All is well in OZ right? Wrong. I call back later with my information of sizes of furniture etc and the same young man explains that he cant tell me for sure but he would find out if they have anything. And this is sounding weird because I was measuring a twin bed, which is standard, and he acts as if I am speaking GREEK! I let it go thinking he is distracted. I insist on reserving the large box style truck even though I only have boxes. I wanted the big truck.
Anyways… (yeah this is a long story and full of twists and turns like a really cool suspense novel. without the cool reward of it being imaginary!) So yes, anyways. the man was reluctant but allows me to reserve the big truck. (I say reluctant because he was saying. «You are not gonna want that truck» and things like «If you insist but I would get blah blah» trying to down grade my rental to the van etc. etc.
So I get a call later from someone else who says he is the manager and is really insisting I change my rental. I dont really get it, or understand what he means. So I refuse and say «I have to get back to work, so if that is all. Good bye» and he hangs up. No good bye, nothing. I was like, hhmm. thats weird… huh…
So then later in the week sometime when I am getting ready to move, I head into Store More and try and pick up van. I had reserved it for that day and time. I didnt plan on any issues. The kid I spoke to the first time was there, super nice again. Now I am confused, are these people playing games? Huh? So, I am perplexed, and have my guard real high at this point. So I ask about the rental and come to find out it was not available. … So then I take a deep breath. and wait for his customer service skills to kick in… they never do. He just stares at me blankly…
I finally brake the awkward silence and ask him what else is there? He finally admits they dont have anything but I can go to another location if he tracks something down. I decline. I get a friend to help me and come in later to store and finish my paper work on the unit I chose. which oddly they assume I didnt want my storage unit because I didnt rent a moving truck. I try and explain «You did not have a moving truck to rent!» to which the manager is furious with me, that I wasted his time and took advantage of their system … or something to that affect.
Now, I dont know what planet he was from but he got worst and worse and when I walked out and left without doing paper work to him. I noticed how angry he got. Something is seriously wrong with this man. The younger man wanted to do the right thing, but the older man is seriously disturbed. and by older I dont mean elderly — he is just not 19 like the other kid. I walked out, from confusion, rudeness, lack of clarity etc.
So the following day I get a call demanding I pay for services. I think. «THIS AGAIN?». then explain to dude #2 (not the 19 year old) that I received NO SERVICES. Your TRUCK was not there, you had no back up vehicle and I had no way to drive to another location before closing. I had to borrow a friends truck. ETC ETC so at this point he flips his lid and begins extracting norman bates mother from his reportiore. not to mention Joan Crawford seemed to be his other personality. I tried insisting that there were «NO MORE WIRE HANGERS» and please, lets just forget we ever tried to do business … but no. this man was just getting started. He had the mindset, and he was not backing down. He wanted my $ and he wanted it right now. I had NEVER signed anything, and everything was reserved on an assumption services would be delivered. They failed to meet my needs and now they wanted over 500.00 for this debacle.
Whatever kind of moron thinks like this, should not be working with the public. Oh, and to top it off, he told me via the phone before I owed $ that I probably could not afford their services anyways, as I must be a poor single mother. This place took the cake as far as the rudest meanest cruddiest service ever.
I thought for sure these people would be gone, but alas the manager person was still the same. He was arrogant, mean, and heartless. I wont rent a storage here EVER … They are ANGRY and sooo rude!

I came to Store More America because my father had been a renter for years and always had positive things to say. When I walked in I talked to Ro, I told her about my current situation (moving out of my current place and not really knowing what I was going to do with all my furniture), she listened like a long lost friend and really took care of me. She gave me a prime unit which was located right next to the office. I moved in immediately and felt such relief. I was taken care of like a family member. I really only needed to rent for a month, which is something they dont normally do but Ro managed to let me do that! (Like I said, I felt like family with how well I was taken care of and catered to.) When it came time to move out, I had been in mexico for three weeks and was not going to be able to move out of the unit. I called and spoke to blanca who also treated me as family when she said I could extend my stay for another month without a penalty, just with another months payment. My god, these people really care about you and treat you like more than just another payment. I stayed for another month and then was going through some personal issues when it came to move out, they let me extend the date of moving out a few days and told me not to worry. This is the place to go! They really bend over backwards to ensure you are being well treated!!! If you are looking for a storage unit in santa cruz county, I will always recommend Store More America! If, I ever need a storage unit, its more than safe to say I will be back here. The staff is friendly, attentive, and will do everything they can for you. When I needed a Uhaul, Blanca looked all over Santa Cruz to find the right size that I needed when she didnt have any available at the moment there. She went above and beyond to help me, and I truly appreciated it!!!
To sum things up: Store More America has a sense of community, they have great employees, a clean facility, and they put in the extra effort while still having unbeatable prices. I strongly recommend you go in and talk to the people here, youll be glad you did.

Do NOT go here until they change their staff! I dealt with the RUDEST person I have ever talked to on the phone who actually brought me to tears and told me to «shut your mouth and just hang up the phone!» This is a TRUE REVIEW. You’re welcome to see my other reviews to see that I almost never leave a negative review.
I had reserved a 14ft truck and when I arrived at 10am to pick it up the office doors were locked. I waiting till 10:45 to finally get my truck only to find out that it wasn’t there. Luckily there was a cargo van that I was assured I could use as long as I «sweep it out before returning it.» So I took the cargo van even it would take me 3 times as long to do what was needed but what choice did I have? I left satisfied that I had something.
It’s the return where it all goes south. I cleaned out the van before returning it and gave it one last LIGHT sweep at the store before returning the keys in the night drop and woke the next morning to an email bill of over $ 400! There was a $ 200 cleaning fee among many other fees! I figured it was a mishap so I called the office. The person who answered the phone, I’m assuming is the same Jesse as in the other Unilocal complaints below, started yelling at me on the phone. I maybe got 3 sentences in. He told me I «dumped garbage in their lot» and «it doesn’t matter because you have no money anyways because your card declined.» As I went to explain that Bank of America said it was compromised the day before and I could give him another card he cut me off and told me to «just shut your mouth and hang up the phone» which he repeated over and over again like a chant! I hung up in tears!
Hopefully higher up Managment with read this and get rid of him! I WISH I would have read the other reviews before reserving a uhaul from him!

From day 1, Jesse and staff have been professional, kind and helpful. Always a hello and willing to help. Very clean and safe facility. I even had the use of their truck to help me move in. I highly recommend this facility.

James was amazing… and after visiting 2 other storage facilities, we were lucky to run across this establishment. Professional, clean, and very well organized. Best prices and services of any storage company I’ve dealt with in the Santa Cruz area in 2 years.

I used this location’s U-​Haul service because I would be dropping a trailer off after hours and had dropped here once before during office hours, so I knew where it was located and, based on previous instructions, where to leave the trailer. This was convenient because I was dropping off very late, after a long tiring day of moving.
When I got there, I stopped by the office just to check and see if there were any instructions posted, but there was nothing other than a drop for the paperwork. This location is primarily a storage facility on a very deep, relatively narrow lot. The U-​Haul trucks and trailers are parked at the very back of the property, along the narrow end. So there isn’t room for very many vans or trailers, and you have to back a trailer in. On this day, there were three spots open, with cones in front. There was also one very narrow spot that was not coned. This was because one coned spot on the very end was extra wide, then there was a truck parked way over, leaving a very narrow opening between it and the next truck. The cones said something like «private parking.» This being after-​hours, I had to figure out what that meant, and what to do. Should I attempt to back the wide, 12 foot trailer into the skinny spot? Would it even fit? Did I have the skill to get it in such a narrow area? Was it even consider an open spot given how narrow it was? Did the cones indicate areas reserved for U-​Haul customers that had reserved a drop off, such as myself, so to dissuade any public parking? Or something else? I decided that my best, if not only, option for getting the trailer backed in without sideswiping anything else was the end spot. So I moved that cone over to the narrow spot and was able to get the trailer in.
I also discovered during this process that dropping off by yourself at night at this location is not a good idea. You are far away from the street, hidden from view by the building, and the lighting is dim. It’s a perfect spot for a mugging. Luckily, that did not happen until the next day, when I got a call from a man at Storemore America. He asks me, in one of those tones that makes you wonder what he’s really asking, «I’d like to know what we can do to keep people from parking in coned off areas.» I asked him if I had done so incorrectly, and he said that yes, it was reserved for someone with an RV.
So I guess the storage business is spilling into the U-​Haul space. But I felt badly about this, imagining someone in a similar situation to where I had been last night, trying to figure out how to get parked. I apologized and said I hadn’t realized the purpose of the cones. But he wasn’t going to be so easily deterred from his mission of humiliation hidden under the pretense of customer service. He asked me again, «help me to understand what we can do to keep people from parking in coned off areas.» So I told him that what they could do would be to have available parking. That was so offensive to him that he momentarily broke from his script and burst out «there’s parking ALL OVER the place! NOW, what can we do to keep people from parking in coned off areas!»
This was at such complete odds with what I had experienced, that I then suggested that if there were in fact other acceptable areas to park, that rather than leaving it to people to figure this out on their own, maybe they could have some posted instructions or signage indicating where to park. But an answer wasn’t what he was looking for, he was determined to humiliate, so returned to his script, «what I would like to know is…»
Well, my harassing friend, I have an answer for you: give up your U-​Haul franchise. You’re not committed to the customer or the company, and you’re disrespecting both.

Jesse, James, and Mike are the friendliest, most professional team running a storage facility in the Santa Cruz area. We have our catering equipment and extra racks and ovens here.
Their prices are, surprisingly, in-​line with other storage facilities. Why, surprising, you may ask? The reason is they are so much better including: 24 hour access, individual alarms on units, well-​lit hallways AND the units themselves (at least the multiple ones we rent), carts to move your stuff, and so on…
Last week two sheriffs were driving around the lot. I asked them if they did it often and they said at least twice a day. They also said that this was the safest facility in the area!
So, woohoo! Store More America is as good as it gets!

This review is long in coming. I have had storage units in 27 states and Store More America on Soquel Avenue is BY FAR the BEST facility that I have used.
I have been with Store More America for two years and every time I go to someone else’s facility I am just blown away that there is no comparison. The facility is well lit. When I say well lit I mean the parking lot, the stairs, the hallways, the elevator and the units (the larger ones have lights), etc.
The units square footage is accurate. Unlike other nearby facilities a 10×15 is 150 square feet not 100 square feet of usable space.
The facility has many amenities including use of a truck for move in (which is in excellent condition), a clean secure bathroom in the offices, security cameras for your protection, climate control, 24 hours access, carts, etc.
The team, unlike other facilities answers the phone, returns phone calls, provides accurate information, and they are friendly and nice.
Thank you, Jesse, James, Mike and the entire crew at Store More America!

We rented our Uhaul truck from these guys. First of all, the other place down the street never even picked up their phone…
The guys were friendly, cheerful, professional — even though it was the end of the day, i felt like they were glad to see me.
I made a mistake of signing up for the $ 19.95 special — which i didn’t realize had no loading ramp until they brought it up. No Problem! they swapped vehicles and redid the paperwork etc all with a smile.
I didn’t have anything to do with the actual storage part of the business — except to watch them interact with other customers in the same über-​pleasant way. And from the security monitors, you could see that the facility was clean and… monitored well.
I sincerely hope i don’t have to move again in the near future. But if i do, i’ll definitely rent from them again. Same for temporary or permanent storage.
And will recommend them to anyone who asks.

I swear, every other storage place in santa cruz is dirty and run by a grumpy old lady. Thank god for this place. It’s clean, secure, and climate-​controlled so it doesn’t get much better.

Property manager Jesse needs an attitude adjustment! We reserved a U-​Haul trailer. When we arrived, there was no trailer. U-​Haul had screwed up. I told the rep, Joseph, «I understand. Just work with U-​Haul to make me happy.» Joseph called U-​Haul, who located a trailer in Watsonville 20 minutes away. U-​Haul offered a $ 10 discount which I negotiated to $ 20, then spoke to Watsonville rep to verify the trailer was there and left to get that trailer. Then, property manager Jesse pipes up as I’m leaving, «I’m glad we were able to provide you EXCELLENT customer service.» It annoyed me that Jesse, who had been of no help in my predicament, decided to self-​rate my experience in which I was leaving without the trailer I had reserved, plus incurring an extra hour round-​trip ahead of me to get a replacement trailer as being «excellent service», where never once did Jesse express any empathy for my inconvenience. A brief argument with Jesse about what constitutes excellent customer service ended with Jesse challenging my knowledge of his business. His unprofessional attitude cemented that I will never do business with this store again. Only Joseph’s helpfulness offset Jesse’s attitude enough to keep this rating from being dragged down to one star.

I am a repeat customer of Store-​More not only becuse of how clean and well maintained the units are, but because Jesse knocked my socks off with his customer service skills. I wanted to use the free truck rental to move in, but it had already been reserved. I only needed it for a few hours, so Jesse worked some magic and I was able to use it. He was professional & very helpful when signing me up with my storage unit too. I think this storage company provides the highest quality premises in Santa Cruz.

Having rented from other self storage companies I must say this is a well run facility. It is not cheap but you get what you pay for. The complex is climate control a rarity and a big cost to the facility. Next they have 24 access. Another rarity and a darned nice service. The units are all alarmed, again another big feature. They do offer promotions, right now I think it is pay for two months and get the third free. They do have a free truck to help with moving, and yes you can actually get it. The staff is professional so things are done clearly and courteously. Jesse the manager is a hood guy and understands what customer service is all about. So when comparing storage companies understand this facility offers better facilities and top not customer service for a very fair price. I would highly recommend them!

I’ve used this location of Store More America twice now, and compared to other UHaul centers, this place is a palace. Clean, professional, helpful, and ethical. Kelly is a rockstar. She accepted a UHaul trailer when another UHaul return center wouldn’t fulfill a contractual obligation. Other than being extremely helpful, she offered use of the store phone so I could call Uhaul and find other options. As far as pricing goes, I used Uhaul and they are a failing system of dispatched reservations, so no pricing arrangements are made here. UHaul has a monopoly on trailers and rentals, but with people like Kelly and places like Store More in Soquel, you may actually get a stress free experience using a horrible company like UHaul. Kudos to this place and Kelly.