Soquel Collision Center

I took my car here on a Groupon and they seemed great. About three months later I called to bring it in for another oil change, but never received a call back. I thought maybe they did not hear my message or hear it in its entirety so I called back. Three days later and no call back. I will never go back here again. I work in the customer service field and this is just bad business

We did the groupon oil change. 1 regular and 1 synthetic. regular change was fine, 1 hour and had the car back. The synthetic was just terrible and no regard for customer service. They called after an hour to say they were just finishing and I needed an air filter. Okay see you in a half hour. When we arrived the oil had not been changed as they did’nt have it in stock but were told the kid would be back any minute. This is from an appointment made two weeks ahead of time! The kid arrives back and to our dimay he leaves again. This is now 40 minutes of wasted time sitting there and we knew exactly what happened. Only bought 5 quarts and our car takes 8!!. We paid the full extra price for the 3 quarts with NO apology or any offer to reduce our cost for over an hour of sitting in their parking lot. Get some customer service guys or forget wanting new customers to ever return!

I took my truck to Soquel Collision too repair a dent in my truck bed. Although it took a little longer for the work to be done, the truck looked great after they were finished. The paint matched perfectly and the truck was detailed inside and out. I would recommend them to people who want their auto body work done right the first time.

I’ve brought in two different cars — 1 with major post-​deer collision repairs needed and the second with damage from a car-​to-​car collision. I found both repairs to be great. I couldn’t tell the difference from the original parts of the cars to the repaired parts. The folks running the shop were friendly and helpful. This is a AAA-​certified repair shop which is how I found them and I don’t believe they would be certified without both quality and service. I recommend them wholeheartedly. These folks are my local favorites!

I am not sure what to feel about this company. I gave them my vehicle and they said come back in 2 days. I didn’t expect it to be done in 2 days but I called to check in on it and they said they needed another 2 days. So I called again and they told me it needed 3 more days. Now I am getting frustrated but I want the work to be done correctly so I don’t complain that much and I wait patiently to find out that they still aren’t done with it. Finally on the 9^th day of working on it I am told that it might be done that day. Well, I show up and they are still working on it but I found out that they broke my antenna and if I wanted them to fix it, it would take another day. I just took my vehicle away so I could fix it myself.
In their defense, they claim it took longer due to one of their technicians getting hurt. That would be all well and good except that they broke the antenna and my vehicle had paint chips and dust all in the inside of the nice interior. The paint job looked okay but I would hesitate before I used these guys again.