Escape Nail and Day Spa

Lol looks like I’m not the only one who has an AWFUL story to share about this place! My mom treated me to a mani & pedi for my 21^st birthday. After our pedicures we got a manicure and I got the same polish as my toes. Got my manicure which took about 45 minutes after the pedicure, and then I waited an additional 15 minutes for my nails to dry. Totals up to at least an hour for my pedicure to have dried which it should have. I put on my slippers and we left. They must have put either way too much polish or the polish was old and defective, because it never dried on my toes or fingers. We went back about 2 hours later and I asked one of the younger blonde ladies if they could redo them because they simply never dried even though I gave them sufficient time. She then started screaming at me, literally screaming, and told me they can’t do that because I left while they were still wet and it’s not their fault. I explained that my toes had an hour to dry while I was sitting in the salon, but she kept screaming. Finally another employee came up and told me to come back tomorrow and they’ll do it. So, I left the place pretty annoyed, screwed up gummy polish on my nails and just got screamed at for 5 minutes by the same person we just paid $ 50 to do my nails. Came back the next day and got told it would be a two hour wait, so I left. They did a crappy job anyways so it’s not worth it. Not to mention the polish didn’t dry until the next day.

UPDATE: a couple of days after this crappy experience? Could it get any crappier? Yes, because now I have ATHLETE’S FOOT. It’s like the horrible gift that keeps on giving. Like a chronic reminder of my bad experience every time I look at my toes and now see peeling, flakey skin. I have not been exposed to anything except this scam of a salon. I’m reporting them to State Board and the Better Business Bureau.
Ridiculous. ABANDONED in the middle of my manicure and physically jerked around by the pedicurist.
Roughly handled by the pedicurist, he kept yanking my legs, spilling the water bowl that they placed precariously on my lap to soak my fingers, not once, but twice, soaking my shorts. This was after I asked him to «lighten up a little». It was totally clear that he doesn’t care that he’s working on another human being. He bent in to the bowl to grab something in there, so deep, it was totally awkward with my crotch right there in his face. I have an old foot injury that was not liking all of the yanking and pounding he was doing to my feet and legs, while he watched the TV overhead, not paying attention, beating me like I was a rag doll. It was like he was doing laundry and shaking out an old towel, then pounding on the bottom of my foot with his fist. That doesn’t even feel good — I don’t get it. After I asked him to lighten up, he smiled and then kept it up, because it turns out he did not know what I was asking, because he just moved here from Vietnam a year ago. That’s ok, to not know English, but he needs to know enough to respond when he’s hurting a customer. I’m sure they taught him how to treat a customer in school, but am strongly suspicious of whether or not they are all licensed.
This is not the worst of it: Manicurist left during my manicure and never came back. Turns out she was sick. That’s sad, I can’t blame her for that, but I sat there for a long time with the UV lamp on my lap, and NOBODY, not the other manicurists nor owner, acknowledged that she was gone and I was just sitting there half finished, as they joked around, yelled and laughed loudly with each other, some not even working, just standing around. I asked the manicurist next to me, Nina, if she was coming back and she just smiled and kept working on her customer. She could have yelled across the room like she’d been doing for the past hour, to have someone finish my manicure, right? No. I finally had to get up with wet nails and tissue between my toes, and ask for someone to help me. I’d been there an hour and still not even done, just left sitting. Nina told me that the manicurist got sick, and she was supposed to finish me, but then her husband came in with birthday cake, and she forgot. I was sitting right next to her for a good 15 minutes with half done nails, she wasn’t even eating cake, she saw me sitting there. It was totally bizarre.
Then it gets WEIRDER. The pathetic, violent, robotic pedicurist came back with his tools and grabbed my foot and started looking at it. He gets really close to my face and stares. I asked him «what’s up?», he laughs and walks away. WTF? I think that I had been there so long that he thought I was a new person. Maybe we all look alike to him, but I have pink hair. That tells you how engaged he was with his job. He didn’t even realize that I was the same person he’d just finished. The owner came over and I told her what happened, she yelled at the guy, left her customer and starts arguing with me that the manicurist was sick and the guy has only been here in the USA a year. So? Why is that a reason to perform horribly? She removed the crappy pedicure from my bill but I paid in full for the manicure and Nina asked me to come back and ask for her next time. Why? I was not upset with the other girl for being sick, but with the rest of the team for not backing her up! I will never be back. I went in to get a relaxing mani-​pedi and an hour and a half later, I left totally frazzled and with a headache. Never again. This place is hideous.

Escape from Escape before it’s too late. I had the worst salon experience and «manicure» of my life at this place. They were short-​staffed, but didn’t tell anyone who walked or called in. They just kept taking customers, overwhelming themselves and causing the quality of the service to completely deplete.
I didn’t hear an explanation of the wait time until after he started. «He» is apparently the boss (usually the one cashiering), who I was unfortunate enough to end up with; he was AWFUL. I’m convinced he is legally blind. He left some of the old gel color on, cut and filed unevenly, painted unevenly, broke two of my nails in the process, and still charged me full price after he apologized twice for the wait and mistakes. He was barely paying attention to what he was doing as he was constantly looking around at the other workers barking orders, answering the phone and greeting other people coming in (who had no idea the mess they were walking in to) — all while doing a shockingly shitty job. I was too angry to complain; I just wanted to get out of there. Both thumbs were unsightly (more so than the other nails), and only last night did I realize why they were so different: he mistakenly put gel top coat over regular polish! Now I have to go to another salon and pay them to remove it. If only they could remove the memory of the experience as well. $ 15 and hours of my life wasted at this place.

Stay away! Although it is a beautiful salon, the lady who runs the place (owner?manager?) is really scary! I asked for the basic pedicure ($ 15), and TWICE pointed my finger at the $ 15 option. Tools didn’t look clean and the lady doing my pedicure WIPED THEM OFF before using them on me. After the pedicure was finished, they charged me $ 20, and when I complained, the manager came and actually hit the poor lady that had done my pedicure!!! She looked so ashamed and I felt horrible. I gave her a large tip, which I’m not even sure she gets to keep. I’m not sure what going on here, but it’s not right and I’m not coming back.

They moved locations so now have to hustle business. None of their utensils come out of sterilized bags. Some of the staff are nice, but mostly they are rude and the owner is the worst of them all.

Never. Again. Location is nice. They bring you crackers and ice water, but the service is terrible. I asked for a French tip pedicure. It was all crooked. I tried to communicate with her but she didn’t speak English. The lady at the front desk and she came over to «fix» it, but she hardly did anything. When she asked me to pay, I told her that I didn’t like it and that I would like it all to be erased and give me a basic polish pedicure instead. She had someone else do it. The lady that came was not at all redoing it with a good attitude, as if I was asking for too much. Oh and I would like to add that they are really unclear about prices and extremely pushy for additional treatments. I will most definitely not be coming back. What was supposed to be a relaxing experience into a very frustrating afternoon and waste of my money and time.

Good news first — the actual pedicure was nice and the woman who did my pedicure was good. Bad news — when we arrived we were told they could take us right away and we were sent to chairs. waited about 10 min until someone filled the water. Waited another 10 min until someone came by to assure us it wouldn’t be long. 10 min later, a different person removed the existing nail polish. Then 20 min later the pedicures finally started (we were just about to leave). DO NOT use the ATM machine there! Tried to get cash for the tips but put in my card, pushed 40 fast cash and got nothing. The person there said it wasn’t working… checked my account and 40 was debited 3 times!

This place is horrible! The people are rude, the manager yells at everyone so it’s not relaxing at all. I got a pedicure and they ripped my cuticles out. I ended up getting an infection because of it. Just don’t go there.

The nail technicians tend to be good but the owner is one of the rudest people I’ve ever met

Do NOT go to this place! The manager is rude and it’s a rip off! I called to see if they can fix my nails or give me a refund the lady got pissed and hung up on me. I will NEVER go back! You have lost a paying customer!

I don’t know why this place has two stars! I got a gel manicure for only $ 25, and it looks amazing. The salon itself is the nicest salon I have ever been to, spacious and clean and everything looked brand new. If I am ever in town again, I will definitely be coming here.

I was so disappointed! I got a pedicure and the paint job was awful. She didn’t do any cuticle work and hardly cut any dead skin around the nails. When I left I looked closer and there was nail polish other places than my nails. Never again! I’d think twice before paying 35 bucks for a hack job.

This only got 3 stars because My friend goes here all the time and her nails always look really great. mso I went to get nails for my halloween costume… I wanted stiletto, which they did no problem they looked good and I would maybe go back for stilettos again but NEVER ask for a MATTE finish here. I wanted matte black and i got streaky black and it looked absolutely HORRIBLE. Also before i told them i wanted matte they asked if i wanted to pay extra for gel and i said yes (not knowing there is no matte gel at this place) they told me the matte WASN’T gel and still proceeded to charge me for the gel. I left feeling. like I overpaid and with ugly streaky nails that i repainted after halloween.

Worst manicure ever! And they automatically charged for a 5 $ tip don’t come here unless you like feeling ripped off.

I don’t know why this place only have 2 stars! This is my second time here, and I don’t have any complaints. It’s actually probably one of the nicest salons I have ever been in. I always do a walk in and haven’t had to wait more than 10 mins (could just be my exceptional timing lol). And they have a great amount of colors to chose from.
Especially gel. Holy canoli there are a lot. Their pedicures are $ 35 but you get a shoulder massage with it, and I would say it’s pretty damn worth it!
They always offer water, tea, snacks! I like this place, and I’m gunna keep coming back :)

My sister went for birthday and her experience was very unpleasant the customer service was the worst ever. After reviewing previous Unilocal I don’t think the owners care nor do they read about the problems the continue to have I would not recommend or give as a gift to anyone ever.

I had my nails done while I was out of town in LA and they did a horrible job. Escape nails repaired my nails and now they look amazing !! Love there work. Tony is great!

They should have spent more money on teaching the staff customer service and human etiquette and less on the interior design of their new location.

Very happy with this place. Not sure if they changed owners but the new location is amazing. The chairs are so comfy, everything is very clean and you get water and snacks. I also like that they open a fresh set of tools for each person. The prices are very good and there are so many services to choose from. I look forward to coming back.

Spent over $ 400 here and I’m finally done with the half ass service and no respect for me as a human. I thought they would eventually like me for coming In so much but after they ruined my wedding nail session in totally done.
Also
Eyelash extensions: I did the clusters to see if I liked the look and feel and honestly
Don’t like them. They are bulky and had lots of extra glue on my eyes. Going in now to have them removed.
Overall: