Computer Center Santa Cruz

I have a fairly high performance PC running Windows 7 but over the last several months had experienced, at random times, various screen freezes, blue and green screens of death, and cpu over-​clocking. Re-​booting returned things to normal but only until the next random strike, ranging anywhere from a few minutes to several days hence — very frustrating! I used the on-​board system tools to scan for hardware issues — no problems identified. I then did a clean re-​install of the OS, but that didn’t solve it either! I was starting to think about buying a new machine, but then thought I’d see if there was a local repair shop. I read the Unilocal reviews for Computer Center Santa Cruz and decided to give them a try.
They told me it might take a few hours to figure out the problem, quoting me $ 50. Unfortunately, it took a lot longer than that. Over the course of the next several days they subjected it to various low-​level, detailed checks before concluding that two of the memory modules had issues. They double-​checked this by removing the bad modules (it still had plenty of memory) and further subjecting it to a host of cpu, memory, and graphics intensive calculations continuously over the next 48 hours, and it passed with flying colors.
My machine has now been home for three weeks and has run flawlessly, thanks to the dedication of the folks at Computer Center Santa Cruz. Not only that, they only charged me the $ 50 that they originally quoted me! I couldn’t be happier with their service and commitment.

Place is pretty good! They’re really flexible to your needs and are understanding of excessive questions (I had many). Customer service was great, all employees were very sweet and accommodating.
4 stars only because I had to call in a few times more than I would have liked rather than being notified on the progress of my computer part delivery after asking for a follow up call from them. Understandable, however, because if your part hasn’t been delivered yet, what more are they to do? Thanks for the screen repair guys!

After checking out Seagate data recovery’s dismal reviews I found this place and its stellar Unilocal reviews. I was a cynical how their ratings could be so high but started to realize why when I called and was told if they couldn’t get data off my nonfunctioning external drive there would be no charge.
When I walked in, I was impressed with the way customers were so delighted with the services they were being provided and the way all their many technicians were collaborating to help solve problems.
Yesterday, I was called within three hours of dropping off my external hard drive that they were unable to access data. Their stafff seemed genuinely sorry they could not help me and let me know there would be no charge and tlid me about a reputable data recovery service.
This place reaks of integrity and good karma. They weren’t able to fix my problem but didn’t charge me for their efforts and were willing to help me find someone who could help me. I will continue to come here for IT problems because it is great to know I can trust their professionalism.

These guys saved my life. I accidentally spilled champagne on my boyfriends’ MacBook Pro and the track pad stopped working. Took it to the Apple Store only to find that they couldn’t do anything except an entire overhaul of the computer costing $ 775. Took it to Computer Center and they fixed it for $ 180…and that included a $ 50 optional removal of some virus’ they found and some new security software. A+++ THANK YOU

If you have been using a computer guru who says’ «leave it with me and call me next week. I’ll see what I can do with it…».
STOP!
Bring your bad boy to Computer Center Santa Cruz! Actually located in west side of Aptos, free parking right outside. It’s before Cabrillo College on your right when you’re traveling east on Soquel Ave.
I bring my PC notebooks and my Apple Mac books to them when help is needed. Only had to leave a computer overnight one time. I had them replace my spinning hard drive with a solid state drive (good upgrade). So overnight was required.
No, I can’t guarantee that they will fix your best friend on the spot every time, but from the times I have been there, they seem to prefer getting the problem solved a quickly on the spot as possible.
Never felt like I was asked to pay too much. Never worried about the fate of my computer. Priceless!

I needed just some simple help with a battery replacement. Kevin ordered the parts correctly, installed the part, and let me watch so I could learn. The operation was simple and he made it look even easier.
What impressed me most, however, was the enthusiasm and kindness I saw in the store. No matter how simple the problem Kevin and Ethan and the woman working with software were enthusiastic. It was clear clear that all three know computers, love them, and want to share this knowledge and love with their customers.

Once again, Kevin and his team came to the rescue and saved all the data on my MacBook Pro which I thought was lost. I appreciate the consistent, fair, courteous, and professional service they offer. I feel fortunate to have their wonderful service available.

These people are phenomenal. They really know their stuff, they charge fair prices, I feel comfortable asking them questions, and they answer my questions (even my really dumb questions) without talking down to me. If your problem is one they can fix in a couple of seconds, they’ll do it for free, unlike the big chain stores that charge you $ 70 or more just to open your laptop. I interacted with Adam and Kevin; both are friendly and very knowledgeable.
My BF lives near Santa Cruz, and I live near Sacramento, so when I have a computer problem, I just bring my machine to them on my next trip. It’s worth it to me to know that I’m dealing with honest, thorough, knowledgeable people who charge fair prices for what they do.
Every town on the planet should have computer repair people like these folks.

I left California a few years ago but haven’t found anyone in the computer support arena with as much savvy and can-​do attitude as Jesse. Once again, he literally «Saved my bacon» by restoring Quicken data that I feared was «lost.» Jesse is patient, listens well then goes to work to make things «Right.» His rates are reasonable, his advice grounded, and his attitude the best. A pro whose patience with non-​techies is a much-​appreciated bonus. Definitely recommend him for friendly, reliable service!

Had a hard drive dead on arrival. They not only replaced it for nothing, but did it extremely fast. Ask for Kevin, he knows what he’s doing and can solve seemingly any problem, while explaining it to us normals.
Tldr: fast, reliable, understandable. 5stars.

I just have to say, today Kevin helped me over the phone after 3 hours on with comcast, he figured it out in 5 min. (Kevin, I’m the one with the ‘able to skype, not able to internet’ issue ;-) When I had a repair needed, took 30 min. Their team are kind, funny and human. Love them! Thank you Kevin for your help!

In April, my hard drive crashed… total failure… panic sets in and I’m stranded at home, in a wheelchair, without my other brain (computer). Computer Center came to my house, picked up my computer and backup drive. When it was fixed, they brought it back, set it all up, spent as much time as I needed getting all my software installed and running properly. I’m old enough to remember dial phones and the Safeguard Accounting system, but I now rely on my computer for everything. Hard to find people you can welcome into your home and trust with all your information and records. THANK YOU to Jesse, Kevin and Ethan because you all were part of the solution.

Kevin has been very helpful when I have come in for repairs.

Kevin and his team are very professional. They are knowledgeable about Apple repairs and stay up to date with Apple official training and certification. There are no one else in the Bay Area that offer their level of service and attention to details, it mean the a lot when they can save your data when others can’t.
I had the opportunity to work with Kevin and Ethan on multiple repairs and each one came back better than expected, great communication, and fair pricing. Thank you so much for all your hard work!

After a brief hiccup, everything about this place was excellent.
I needed a new solid state drive for my 2012 MacBook Pro and checked the local reviews on Unilocal before deciding on this place — local, friendly and knowledgeable. After first contacting them with my specs, they promised to get back to me within a couple of hours to ensure they had the drive I needed, but I had to call back near the end of the day to follow up. No big deal.
Kevin was professional and thorough throughout our interactions. Friendly during drop off, timely with the call after the new drive was installed. Afterwards, he helped me track down a serial number on the drive I needed. Totally professional and courteous.
One thing I should mention is that when I picked up the drive they were faced with an extremely unpleasant customer — the kind who is never satisfied despite heroic efforts to repair her computers at home — so if there is anything posted here near the date of my posting by an aggrieved customer, just ignore it. The woman was an absolute nightmare and should be ashamed by her selfish and ignorant behavior.

Life savers!!! My poor computer had a cracked screen and I took it to other places around but they all said it would take weeks to fix and cost hundreds of dollars… BUT when I took it to Computer Center Santa Cruz they told me it would only take a couple of days to get a new screen and only a couple of hours to install all for less than $ 250! Amazing fast service from people who know what they are doing!
Thank you sooooo much! :D

Great service! Worth the drive from Santa Cruz to Soquel. If I ever need computer repair, I’ll definitely come back. They were honest and provided quick service at a reasonable price.

Cannot tell you how happy I am with this place. My 2009 MacBook Pro died on me the other day, Friday. Late Saturday night I emailed this place (knowing they weren’t open on weekends) and within an hour at 11pm, I got an email back from Jesse saying it sounds like a battery issue. Big sigh of relief. A very quick response during non-​operating hours.
I bring it in today and I’m immediately helped. Kevin helped me and he is brilliant. Very nice, albeit very chatty. If you’re not in the mood for chatter, don’t go there. If you are, he’s a great source of information and a very nice guy. He made me very comfortable and provided me with the relief I needed.
He ran some checks, battery, power adaptor, virus scan and hard drive test – Said my power adaptor is what needed to be replaced at $ 50 – cheaper than Apple. He recommended RAM as well, with labor free. Instead of having to spend $ 1200+ on a new laptop, I’m out of there for under $ 150. Their service is worth more than that.
I could not be happier. These guys are great, and I’m glad my friend recommended them to me when I had a Facebook meltdown when I thought I lost everything on my computer! HIGHLY RECOMMEND!

I can’t say enough good things about this place!!!
These guys are BY FAR the best independent business I have ever had the pleasure in dealing with, spanning all businesses, hands down.
Jesse and Kevin have been honest, dependable, trustworthy, and far more than that even, each and every time I’ve been in need; from in-​house tech support (modems, etc.) to inexpensively upgrading my dated gear, allowing seamless function and overall happiness from me.
Mostly, even beyond their free expert advice and unfaltering service, these guys are simply great individuals who should be rewarded with all the praise possible and through retaining and gaining more devoted customers who are grateful through referrals and repeated business.
In fact, my only reservation in making this review is to reveal this seemingly under-​appreciated business in fear that it might overload them with too much business if word got out. But if that’s the worst that comes out of all of this, then SORRY for all the extra work and business fellas! ;)
Thanks guys. You’ve consistently renewed my belief in local business and ethical capitalism being fully realized through reputation. :D :D :D 5 stars!!! (I’d give more if I could)

Very professional and honest service. Ethan diagnosed what my problem most likely was and gave my a questimate.
Kevin greeted me when i brought the computer in.
I felt all the employees were very knowledgeable and friendly. The problem was fixed overnight!
I appreciate their honesty and expertise. I definitely will bring them any future business and they have my recommendation.
A happy customer.