Bay Photo Lab

Just sat on hold for 10 minutes to ask about services, when the phone was picked up the clerk said, «Why are all these people calling?» and hung up. Will take my business elsewhere. Used them for $ 1,000s in business, no more. Too many better competitors.
Called back to respond; another 10 minutes on hold, still no pick up. Stuck at caller number 2. So, after 20 minutes on hold, a clerk answered but could not tell me the price of their service. Waste of time.

I recently did an online order for pick up. I used to just use Shutterfly, but I wanted better quality. I selected to allow Bay Photo adjust the color and I am thrilled with the results. Unlike when you order them online there is attention to detail. The quality of my prints completed here has exceeded my expectations. On top of that, I was able to send my husband in to pick them up and he remarked about how quick and easy it is… This is my new go-​to for all my prints!

Great ppl — great help. easy seamless, excellent!

Great personnel So skilled and helpful and nice to work with As an artist they have helped me beautifully with much of my work

Great customer service!!! Big smiles all around. … THEY HAVE B&W FILM!!!

Received the prints but they were much, much darker then the originals. Left a message on the machine, will update again when they call me back.
–SECOND UPDATE–
Called them to see if it was something I did. turned out it was my fault but since it was my first order through them and I didn’t know the process they are reshipping for free. They have definitely redeemed themselves!

Christian is so helpful as well as Mark, love these men! They are very intuitive and aspiring and experienced photographers themselves. The attitude they have towards their customers is always friendly and eager to help. I love going there, it is the highlight of my editing and processing of my images… It is by far one of the best branches of BAYPHOTO — these guys really know how to give constructive compliments and produce a way of suggestions that are not heavy on the pocketbook. Thanks to the staff there I have had the pleasure of learning something new everything I walk in the doors!

I love the help I receive at Bay Photo, with every type of photo/​printing/​photoshop job I take in to the store. Everyone there is friendly and knowledgeable and always goes the extra mile to make sure that I am a satisfied customer with the highest quality product when I leave.

I have personally used Bay Photo Labs pro division for many years and over all they have done a excellent job. There are times that printers change hands and thus has happened at Bay. It then just takes a little patience, understanding and the special instruction tab filled out and in time all will be well. They have always taken care of any issues promtly.
I would recommend Bay Photo Lab and I always do.

Amazing service and wonderful prints, the staff in Aptos are wonderful and very friendly. The quality is awesome and fast!

I have become so disappointed with Bay Photo!
They used to be my go to print lab for my photography business. They had an excellent customer service dept. and the quality of their products were amazing.
Their quality has deteriorated and their customer service is unresponsive. I have had problems with several orders over the last 12 months. The problems range from poor quality, slow turn around and poor packaging.
I am a California business and would like to do business in state but Bay Photo has lost my business.

I used their online site to order prints from my recent wedding. The prints turned out great! I ordered «metal finish» and they looked very professional. The application was easy to use, they offered free shipping, and I got my prints in the mail a few days later. Their prices are very reasonable for professional quality prints. If I could, I would give them 10 stars!

I was at the car show today, and on my way home stopped at bay photo on a whim. I was greeted by Dawnel, she was very friendly, full of sunshine, professional and quick. The prints were a little pricy (6 dollars for an 8×10 vs. 1.50 I pay at Costco) but she had them for me in ten minutes and even made them look great! COSTCO lost a customer.
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I like this place, an old Santa Cruz institution. I only found out recently that they’re doing business nationwide. Anyway, for a local, this location on Park Ave has the nicest staff. They’re super smart, helpful, businesslike, and friendly. Bay Photo is offering some of the coolest methods to mount pictures now. They have bamboo mountings, metal mounted, metallic paper, little accordion booklets, and the prices are pretty fair. Also, they turn work around within hours. My African pictures came out so beautifully here. And the staff worked with me a lot. It really made a difference.

I brought in my computer and they helped me download pics and edit/​photoshop right there on the spot. Quick, efficient, professional and superb service. Cannot wait to pick up the finished wall collage!

I run a very busy wedding and portrait photography business up in Walnut Creek (
) and use Bay Photo Lab for ALL my prints. I have worked with them since 2002 and never cease to be impressed with the timeliness, superior print quality and fantastically personal customer service.
Everything about this lab makes my business run as smoothly as it does. As a professional who has seen many many labs over the years, I can’t find a lab with as fantastic printing quality all throughout Northern California (and possibly nationwide, honestly — its better than Adorama, a hugely popular NY Lab).
I shoot digitally, upload remotely and drop-​ship to clients with such ease, it should cost way more than it does. Their prices are unbeatable.
Cheers and thank you Bay Photo Lab!

Total pros.
The best, Mike is a photographer with a passion and really knows his stuff, and Christian is a customer service machine and photo restoration master.
Lots of experience, good advice and nice frames too.
Don’t go anywhere else.

While I no longer live in the area, I still vouch 100% for this place with their professionalism and interest in who I was as a photographer and my work. Not only did my prints consistently look great for my exhibits, they also offered samples of styles to improve the finished product — for free.
They do a lot of work with professional photographers and just know their stuff cold. I miss working with them and highly recommend them to anyone looking to step outside the box for a better quality result. And yes, I would drive over the hill from San Jose just to drop off my film… that’s how much I respected their work.

You mean I can drop off film, pick out rad pictures frames, order a family calendar and have poster prints made — for Snapfish prices AND my nephews can play for hours in the corner (they did NOT want to leave the store they had such a good time).
This is what «shop locally» means. You have to preserve the character of the community.