Sonora Express Carwash

Save your money. I actually included a tip on my card for these guys. Crappy service. Machine was jammed and only cleaned half of my car. The boys that work there did not even bother to wipe down my windows… which is included. What a disappointment…
You would think that the management would actually read reviews here on Unilocal?Maybe improve their service?
Sad…

I am so disappointed once again at this car wash! I told the young kids (who didn’t give a hoot) that I haven’t been here for awhile because of how bad of a job they have done and I wanted to try again. I paid $ 18! I specifically asked if they vacuumed my hatch, I get home and they didnt! I also specifically asked if they wipe down the dash– didn’t happen! This place had been going down hill but now with these new boys working they do not give a rats a. About their job or if it is good. I will never spend my money there again! Truly sad that is has become so bad.

This place is crap! I was to get a free car wash because the last job was so bad, owner said oh no! That’s not how we do things here, he had me pay for the outside clean and charged for the inside ok fine, I told the boys cleaning inside what I did not like last time so they could do a better job. Nope same crap! Showed it to the OWNER he said maybe you should not come here if you are sooo hard to please. He truly is only about the money! I asked him if he had ever seen Unilocal he Ya, I said well you should listen to the people on there!

DON’T ever get an oil change their because they won’t do it. You definitely will pay for it but it won’t get changed. … Now I have to get my engine restored because for the past year that I’ve been going there assuming that the old oil was being removed, it never was. It might be because I’m a girl and I have no idea how to get that done, that they took advantage of me. Or maybe they do it to many of other customers too. JUST STAY AWAY!!! Only because I have to rate it I put one star or else it would have been negative stars.

I was directed to this carwash by someone who really takes good care of their cars. I had time to kill in Sonora and my car desperately needed some attention. I pulled up and it took a minute for someone to attend to me. He was friendly enough. I tried to do a quick straightening up of the car and take out some trash– napkins, coffee cup, etc. There was no trash can to be found. The greeter directed me to their indoor waiting room. I walked in and thought «this must be their private office, I shouldn’t be here». The place was a MESS! There are two tables/​desks piled high with paper, electronics and other random crap– total hoarder status. The woman said I could come in and wait there. They had a couple of patio chairs and a table against the wall. It was not professional at all and not like any other carwash I’d ever been to. No wall of greeting cards, airfresheners, fuzzy dice, windshield wipers, no beverages for sale… it looked like a disaster area! A man came in, presumably the owner and husband (maybe soon-​to-​be-​ex) of the woman. They were the bickering Bickersons! They argued and didn’t share one kind word between them. It was SO unprofessional that they were arguing in front of customers like that! It made me really uncomfortable to sit there, «You need to clean this stuff up!» «Why isn’t there a folder made for this yet» «You can’t just ignore this place»… well too late ma’am, this place is being ignored!
I finally waited outside where I was told my car was ready. I got the platinum plus car wash– a $ 27, top-​of-​the-​line wash. When I looked at my car, there were still bugs all over the front grill, pollen on the windshield, and the back hatch wasn’t even dry. Um, try again people! You have 1 job… one I’m paying good money for… Do it right! I walked around and the person working on my car was happy to oblige and do all the spots that had been missed. Point being, they should have done it right from the get-​go, not half-​ass it and hope I wouldn’t notice. It was not hot out, it was not a busy time of day… I’m thinking mere laziness. But I guess when your owners/​bosses clearly don’t take pride in their business, why should you take pride in your work? All said, I would NOT go back there no matter how desperately my car needed attention.

Car didn’t come out clean, staff was hardly friendly and to top it all off they damaged my vehicle. The man I talked to wouldn’t tell me whether or not he was the owner or manager and was very unprofessional. I asked what their policy was on damaging a car and they said the weren’t responsible, but «sometimes the rules are bent» and things like this happen. I would of rather gone somewhere else or washed my car myself. I will never return to this business and won’t be recommending it to any friends or family.

If you are in a hurry, or expect a professional car wash, you might want to skip this place. The staff doesn’t seem to have a sense of urgency or pride in their work. I went through the wash and came out on the other side without guidance. I pulled behind a vehicle that was being vacuumed. I noticed vehicles that came after me were being tended to first. I paid for the fragrance and the staff failed to deliver. After I left, I noticed dirt swirls on all the windows. There were several spots on my vehicle that were missed. I regret tipping and will not return.

I live in San Jose and this car wash charges more than local full service place near my house. Typically Bay Area prices are higher than Sonora for services like this.
The staff seemed a little lazy and were working slow. The end result was just fine and it took a long time.
At the place I go to in San Jose, the staff hustles and moves 10 times the amount of cars through their place. They are very courteous and always do an excellent job.
I have a cabin in Twain Harte, but in the future will hold off and get my car washed when back at home, so I’m not planning to go back. If I lived in the Sonora area, I guess I would go back, but wouldn’t be excited about it. I’ve heard there is one or two other full service car washes in the area, but their prices and level of service are equally poor.
If the owner/​manager sees this, you should benchmark yourself against