PetSmart

I’ve never left a «bad» review. This is for the customer service I experienced with the store manager and the dog trainer. I had a good experience with the dog trainer, but needed to get a refund for the remaining sessions as I was moving to Sacramento. I was told it could be done over the phone and not to worry. I move, contact the store, and was told I was given wrong information. Calling the dog trainer and the store manager was inconvenient as it was phone tag and for whatever reason my refund could not be done except with the dog trainer. I attempted to email her multiple times with the contact info I was given by her. Needless to say I gave up because it wasn’t worth it to me to be on the phone playing around. Store manager was not helpful, communication between staff to customer was horrible, and left a sour taste in a customers mouth who actually shopped there on a weekly basis. Recommendations: be friendly to all customers, regardless of the situation. Amp up the communication when it come from staff to customer. I had no idea what was going on for week. Fast forward four months, I still haven’t heard anything after returning a voicemail left on my phone.

Absolutely LOVE this PETsMART! I take both my dogs here to be groomed. All the groomers are amazing! Karen goes above and beyond! My older dog shakes when she realizes I will be leaving her. Karen will lay on the floor, talk to her and love on her. And for someone who loves their pets and treats them better than other humans this is a BIG deal! They all really focus on making the animals comfortable.
Then The other night I went in just to have their nails trimmed and the manager Pat was there with Mckenzie. They did a great job and when the system had an issue instead of making me wait and try and figure out what was wrong just said it was on them! I had been considering pricing other grooming places closer to where I live but now I definitely won’t bother. I’ll always take them there with this kind of service!

Big box store in a small town gives great selection of products, as well as great service. I have some of my dogs groomed here too.
GREAT grooming service. The groomers are gentle and considerate with the dogs and are very clear about the service your dog is to receive. They handle my visually-​challenged senior dog with extreme care. In fact, their care in scheduling him is something other groomers charge a premium for since I want him to spend the minimum amount of time there.
Great selection, friendly, helpful staff and a good parent company who supports the canine community. I’m pleased they continue to edit their products to ensure American-​made, safe foods for our dogs’ consumption.

Great friendly service and a very clean well kept store. Plenty of parking outside and all you need inside… one of those stops we make for the dog on the way up to Pinecrest!

Terrible customer service, went to buy some dog food and toys for my dog. Patty the customer service person was very rude and acted like it was a big inconvenience to answer questions about the dog food. Seems to me that asking a few questions about dog food should not make person that is there to help customers mad. Patty seemed to very unhappy about something and took it out on me. From now on I will go to Tractor Supply or Tia’s Tubs & Toys. Pet Smart managers should send their employees to customer service school and find out why Patty is so rude and unhappy with working at Pet Smart. My wife even said she thought she heard Patty say under her breath «I hate working at this place»
If you go to pet smart stay out of Patty’s line or better yet go to Tractor Supply.

Avoid this place like the plaque. Terrible. We purchased our pet here, and it died after 5 weeks. The store said it was after their 15 day policy and refused a refund. Our 8 year old was left crying. I talked to a vet who said we clearly bought a sick animal. We will never go to another Petsmart again.

I bought some «Blue» dog food because we were trying to change dog food! Our dog got sssoooo sick. He was allergic to this food! Upon returning it to the store the store manager refunded it with out any problem! Now that’s how you do business! Thank you!