Sonoma Management

I was renting a house in a very upscale neighborhood in sonoma but was needing to move back to Sacramento temporarily… so I agree to show the home on behalf of the owners. Sonoma Mgmt made an appt with me, to show the home. I waited and waited and waited. They never showed-​up and never even had the decency to call and let me know they were NOT coming. I let the owners of the home know about it and they told me it was NOT the first time they’d had a prob w/​Sonoma Mgmt. The owners felt Sonoma Mgmt owed me a ‘big, bouquet of flowers’ for ruining my day! (I had the house all cleaned-​up and waited and waited, afraid to leave to go anywhere… because I promised I’d be there…) But of course, no flowers or apology from Sonoma Mgmt ever happened. Fast forward to when i was attempting to return to Sonoma after my temporary assignment in Sacramento… looking for another rental home. Once, I was to be shown a home by Sonoma Mgmt and AGAIN… NO SHOW and no phone call! I gave them a final chance however and went to view a home. The agent from Sonoma Mgmt was to meet me there. She showed up (blonde) and it was almost as if, i was a bother, to view the home. she reiterated before we showed up… that she could only dedicate a few minutes to showing it and that we prospective «lookers» (there were 3 of us there at the same time…) shouldn’t be late, as the window of time, was only about 10 minutes. WOW! what service! NOT! I would NEVER rent from them, in view of my experiences.

DO NOT RENT FROM SONOMA MANAGEMENT! I should have listened to the other reviews. I am currently considering taking them to small claims court. They were unethical and took every dime from us. We lost thousands of dollars because of their mismanagement.

Note that if there is a poor or bad review, a friend posts a positive review… thereby nullify your review.

Interesting that Sonoma Management has over 40 negative reviews that do not count towards their business rating. This is what you get when you pay Unilocal.
I have lived in Sonoma for over 40 years and have used Sonoma Management a few times over the years. Twenty years ago? They were great! 15 years ago? Great! 5 years ago? Not good. 2014: Terrible and should be ashamed of themselves.
Last year, we decided to move and I reached out several times tot view homes only to be roundly ignored or, if we were lucky, Kimberly would answer my call /​email 7 – 10 days later. And failed to help at all. Zero interest in helping renters because it is a landlord’s market. Even better? They schedule brief group appointments during the day at strange hours. They are not flexible and will not show the home outside of the tiny one day /​30 minute window. I happen to work at a full time job as does my husband, therefore, we cannot make it on a Thursday at 2 pm with 20 minutes notice. And they will not show you the home at any other time.
I watched Craigslist for 6 months. Kim B puts the homes up and then schedules the one viewing, often the same day and often within an hour. She will not reschedule or add appointments unless the unit/​home is not renting and then she will lower the rent and provide one more showing.
I personally feel Sonoma Management and Kimberly are partially responsible for the high rents in Sonoma. I will never do business with that company again. Ever.
We ended up buying a home and our mortgage is the same or less than most of the rentals listed by SM. Not everyone has this opportunity. And it should be noted that we were able to pay a mortgage and were amazing renters, yet Sonoma Management could not be bothered to even try to meet us to rent a home. Home owners who are considering using them should take note: you are missing out on great people by using this company.

I totally agree with the other 43 negative reviews for Sonoma Management. I never write reviews but feel compelled to share my disappointment with this company. The staff is very unfriendly, rude and arrogant. They never went out of their way to accommodate my needs but seemed to only want my $ 25.00 several times. I truly believe that I would never be considered for one of their properties as only of the middle class. Ruined my image of how a property management company is supposed to run a business.

Just had to write about my experience with Tiffany over the years. Tiffany is great to work with! She is ALWAYS punctual, professional and very friendly. She has your best interest at heart and is dedicated to helping people find the perfect rental. Just a few months ago i referred a friend of mine to Sonoma Management and they worked with Tiffany. They had a really tough situation because their previous landlord was awful (mold situation) and so they couldn’t get a good recommendation from him. Tiffany went above and beyond the call of duty (per usual) and called several prior landlords and some personal references to help them get approved to rent a house. I can’t say enough positive things about Tiffany and highly recommend her!

I just want to preface this review by saying I didn’t know anyone at Sonoma Management prior to renting a home through them. We moved from out of state to Sonoma.
We had a fantastic experience with Sonoma Management. We were looking for a home during the busiest season (late spring/​early summer) and had about 5 other families going after the same houses. Eventually we were first in line for a fantastic house on the nicest street in Sonoma (literally — within days all of our neighbors had introduced themselves and our kids played with the neighborhood kids on a daily basis).
Tiffany always responded quickly to repair requests and was always friendly and polite.
When it came time for us to move on, we received our deposit refund earlier than expected.
Overall, we were very pleased with Sonoma Management and would definitely rent through them again!

Great experience working with this company. I am not sure why there are negative reviews, especially one star. Really harsh and in my opinion completely unwarranted. I have rented twice from them and found both times to be a very relaxing and positive experience. Tiffany is very professional and helpful. Whenever there were any issues with the first house a single phone call or e-​mail was all it took for her to get someone out to the house right away and fix the problem.
For personal reasons I needed to move into a less expensive place quickly and once again Tiffany was very helpful and responsive. Not only in helping me find a place and securing it for a fast move in, but also negotiating down my deposit amount with the owner of the property, and being flexible about my notice on the old place.
As for the deposit money and the people that are whining endlessly about getting «cheated» I just did my walk through and it went fine. I had a dog, a cat, AND a toddler and I am receiving a completely fair amount of my deposit back. If anybody was a candidate for getting swindled out of their deposit money it would have been me. Didn’t happen.
I don’t anticipate being able to afford a house for some time to come so I am very happy to know I have such a valuable resource in Sonoma Management to rent from. As long as I live in Sonoma they will be my go to for whatever place I rent.

I have tried and tried to work with these people. But due to the lack of returned phone calls and their arrogance I’ll do everything I can not to work with them.
A few months ago I called about a house that said «pets negotiable,» they said I would have a better shot at renting the place if I were to get rid of my dogs. Three things: that is discrimination, 2. those are basically my children, 3. if it’s not «pets negotiable» don’t put it!
Then I tried to make an appointment to just look at a house to see if I wanted to move forward with it. I told them I was going to be out of town and my husband was going to look at it because he knows my standards, and if anything has more questions and concerns than I do. She literally told me to cancel my trip… really!!! Just to look at a rental.
I would have if I wasn’t PLANNING A FUNERAL!
WOW, like I said… arrogance. Sonoma is a small town and unfortunately they are the only management company. But lordy, I will do whatever it takes NOT to go through them!

Disorganized and unprofessional. They were late for an appointment, they show homes that are not clean nor well-​maintained, and their listings usually have inaccurate information. Unfortunately they list many of the rental properties in Sonoma, so you may have to work with them. =/

I’m so shocked by these reviews. We had a great experience with Sonoma Management. Calls were returned timely, Kimberly spent most of a day driving us to see properties and was cheerful the whole time, once we rented the process was easy, issues with the property were handled quickly, moving out was a breeze, stress free and we received our entire deposit with no issues at all. Our home definitely has some wear and tear but it was considered normal wear and tear by them as it should have been. I would rent through them again.

Be very careful if you choose to rent from Sonoma Management. I was forced to take them to court in order to get my deposit returned.
They attempted to bully us into having the entire house repainted (completely ignoring CA Civil Code– illegal to force your tenants to repaint after occupying the residence for 2+ years). There were small indentations in the hardwood floors that were preexisting. They deducted money for those as well.
I had carefully documented all preexisting damages with photographs and legibly listed the aforementioned flaws in the move-​in form provided upon the lease signing. In the end, they were forced to return my entire deposit + all court costs.
If you choose to roll the dice with Kimberly and Tiffany, I highly recommend that you meticulously document every flaw on the property. Additionally, be fully prepared to make a scorched-​earth-​exit when the time comes to giddy-​up.
Postscript: In addition to the deposit fiasco, they were extremely lethargic when repairs were necessary. Don’t miss the filtered reviews. There are about 20 additional one star reviews that were magically filtered out.

The ladies over at Sonoma Management are great.
I was looking at apartments in Sonoma over the course of a few months and was in contact with them many times. They always responded to my phone calls in a timely manner and were never late to our appointments. In addition to this, they are friendly, helpful and honest; they followed up with me about a matter that did not have any monetary incentive for them with the same efficacy as when they were showing me apartments.
I did not end up moving to Sonoma, but if I ever did, I would go directly back to them.

i give three stars because it has come to my attention that it is not the company itself that is bad, its the agents. i was looking to rent about 2 years ago and all the places i was intrested in where with one agent (cant remember her name)…the agent never returned my calls and when she finally did she never showed for the showing!!! i waited an HOUR!!! now years later im looking to rent again and all the places my new family and i are looking to rent are by an agent named «KEMBERLY» she has been nothing but a GOD SEND and has showed up to every showing and truly is helping us in any way she can. So when dealing with Sonoma management i guess you just have to hope you get a good agent.

Thing only thing better than having good tenants is having a great property manager.
Sonoma Management has been an invaluable resource for us. I highly recommend there services.

The disparity comes from only the disgruntled posting their experience. Unfortunate, as my experience with Kim and Tiffany, particularly Kim… was nothing but wonderful.
I drove into town and Kim had me moving into to perhaps the nicest place you could hope for within twenty four hours. She hussled for me, and it was deeply appreciated.
I would highly recommend them as they were always courteous, professional, and involved to every detail.
Many thanks…

To start this review of Sonoma Management, if I could have given them less than the one star, I would have.
My wife and I came upon Sonoma Management while looking for houses in Sonoma to rent. When we found a house we liked, it was very difficult for us to even contact someone to show us the house. They NEVER returned phone calls, and only replied to emails with one or two sentences, never given more information that could help us with our search. The first time we were supposed to meet them at the house, they never even showed up. What made that worse, they never called to tell us they were running late or had to reschedule.
We eventually moved into the house, even though we had some trepidations about the management company being so lackadaisical. Once moved in, our calls continued to be ignored if we had anything that needed repair, Sonoma Management only responding with emails with limited information.
Unfortunately my wife and I learned that we needed to relocate out of state, so we called Sonoma Management with our dilemma asking how to proceed. They said they would immediately put the house up for rent, but promised us nothing, which was fine. What was NOT fine was Sonoma Management sitting on their asses instead of working to do their job… find new tenants.
One of the straws that broke the camels back was when Sonoma Management called asking to show the house to a couple that was interested. At the appointed time, the couple showed up… but where was Sonoma Management??? NO WHERE! They did not even show up to show this couple the house, the house my wife and I desperately needed to have rented. I ended up showing the house, but of course was not able to give vital information about key aspects of the house only the management knew.
Another instance of Sonoma Management sucking…
A woman who was interested in renting the house said she had called Sonoma Management 4 times asking for information on the house, asking for an application, asking for ANYTHING. Did she ever get called back… OF COURSE NOT.
If you are looking to lease a house in Sonoma… DO NOT USE SONOMA MANAGEMENT, THEY DO NOT CARE ABOUT YOU!