Enterprise Rent-A-Car

It’s very easy for me to say this is the best Enterprise Rent-​A-​Car I have dealt with. The staff was super friendly and efficient. Most of all they took that «we will pick you up» commercial slogan to the next level. They overheard us talking about calling an Über and then asked where we were headed. Even though it was a bit outside of their standard radius they still graciously offered to take us there! Our driver gave us some great info on Sonoma wineries, a few of which we ended up going to later on in our trip. What I thought was a really nice touch was when he thought the winery we were getting dropped of at might be closed he waited to make sure we got in before he left us stranded without a ride. That is really awesome service in my book!

I have no choice but to give this place five stars. Great customer service here.
We rented a car in San Fran to drive to wine country and this is the location we used to return it. I booked everything online, from pickup to drop-​off point. I love anything I can do online and not have to talk to someone on a phone.
We walked in here on a Friday afternoon. There was a gentleman in front of us who could not seem to comprehend that he couldn’t reserve the large vehicle he wanted because he didn’t have a major credit card. I felt really bad for the worker who tried to explain it to him in 45 different ways. While we were waiting, two other employees asked if we needed water or anything. One had just returned with a customer, the other didn’t have a computer to help us. The return process was simple and easy. They asked if we needed a ride anywhere. We did, but it was out of their radius. The manager smiled and said go ahead and take them. So nice. The guy who drove us gave us all kinds of suggestions and helpful information for our weekend there. We even took a selfie with him when he dropped us off at the winery.
Huge thank you to the folks here at this Enterprise location. You really made the start of our wine country adventure a breeze.

I would just like to say that the Enterprise Car Rental place was very good to me when I needed them the most my car broke down I had no way to work and they gave me a nice Kia the women there are very nice and very respectable I will always go to enterprise Thank You enterprise and thank you ladies bless you all very much from the bottom of my heart so to all you young ladies out there that need a car please go to Enterprise Rent A Car where you get a good car and you get treated very nice thank you sincerely Michelle Mone

I’m surprised by the negative responses below, we have always had GREAT service from the Enterprise Sonoma location. They work with our company to provide cars and 15 passenger vans for our international and US travelers as they come and go from the race track in Sonoma.
Ismael has always provided top notch customer service and we are repeat customers because of this!

If I could rate with negative stars I would! WHAT A HORRIBLE OFFICE! My husband and I found we would need a car for an extended period of time and found Enterprise offered lowest rates. In Oct 2012 we went to the Sonoma office and set up a rental on a weekly contract as we did not know how long we would need the car. At five weeks we were told we needed to sign a new contract and had to come into the office. Not sure why a new contract was needed. I can understand they may want to see if the car is ok, but a new contract?. When I called at about the 6 week point a new Manager was put in place and that is when all hell broke loose. He had decided on his own to change the contract from weekly to monthly and in so doing so it added and additional $ 200.00 that we were overcharged to the balance. We had to deal with corporate so they could explain to the moron in the Sonoma office how to do the math and backdate the system. WHAT A NIGHTMARE!!! Just a heads up, it is much cheaper to pay weekly. Still we had to come in every 5 weeks to sign a contract. We were unable to make it at the 5 week point once and found ourselves unable to get in until the 7 week point. I called to let the office know and was told by the person on the phone that because WE missed the 5 week point the Manager had been placed on suspension, WHAT? Really? As it turned out we were not the only ones in this situation and not the cause. Were they trying to make us feel bad? Really? We had already spent well over $ 2000.00 with them at this point. NOT MY PROBLEM. Husband had a flat tire that pretty well destroyed the tire. We were told we had to replace the tire, WHAT? Also told if there were any mechanical issues we would be responsible as well. YOU“RE KIDDING, RIGHT? So on it went. After all was said and done we spent over $ 5000.00 on a rental which we put new tires on and did regular maintenance on at our expense. Now the cherry on top… We never have received any discount offers, free weekend offers or even a thank you! So, if you ever need a rental, RUN, DON“T WALK away from Enterprise Rent a Car in Sonoma!!!

Enterprise is always there when you call or show up and they are always willing to help. Great service and great rates.
I have been renting cars with this office for many years now and have found them to be very helpful and professional. They are a small office but are very accommodating. The local Hertz office is closed ten times more often then they are open. If you need proof of that just call the Sonoma Hertz number and ask who you are speaking to when someone answers. It will be the Napa office saying the Sonoma person is out of the office.