Sports Authority

As far as sports equipment and apparel they have a decent selection. Their prices are on point with most other brick and mortar stores as well as online. So why the one star you might be asking… well thats for their ethics, Purchased a fitbit charge HR after being assured by not one or two but three of their staff they informed me that this model does not come with a charging cable and on average the cost of battery replacement was about $ 60 their instore warranty would cover the battery as well as any other issues for $ 30 against my better judgment and the fact that 3 different employees told me the same thing I agreed to the additional cost. Well it was a bald faced lie, it does come with a charging cable and the battery doesnt need to be replaced. Well played Sports Authority you got an extra $ 30 out of me but you have forever lost me as a customer and I will gladly share my experience with anyone who will listen. Hope it was worth it.

Came for a return, and were in and out in 5 minutes. Super helpful staff!
Be careful up front, there are many tempting things to try, just like candy at the grocery store

Great customer service :) I was struggling to choose a HRM and I was approached and told all about them ALL. Very helpful :)

Never had any problems with this store. No lines, helpful personal, big choice

It’s the FIFA World Cup, I need a jersey, so where do I go? Obviously Sports Authority is one of my first choices.
When I walked in the store it was packed with people looking at a ton of different jerseys. Their selection was okay but it was obvious that they had run low. When I asked the employee if they would be getting anymore he seemed confused and wasn’t able to tell me any more about their merchandise.
Once I did get my jersey I tried to use the Unilocal coupon just to be turned down. That wasn’t an issue but in reading the fine print on the coupon, there was nothing saying that it wouldn’t be redeemable on that item. This wasn’t a super big deal but I lost the chance to use it in the future and even the cashier seemed confused on why it wasn’t working.
Overall, this isn’t a bad Sports Authority locations but it definitely needs to be better stocked. As we looked at their other departments it was clear that the shelves could have been a little more full. The staff was polite and professional which was one of the redeeming factors about this location.

The worst online shopping experience. I ordered a baseball jersey on 11÷29÷13 and received an email on 12÷14÷13 that the order was cancelled (no explanation). When I called I was told the item was out of stock (2 weeks later). I reordered another jersey and was «guaranteed Christmas delivery». Today, 12÷21÷13, still no jersey. I called and was told that it was still in the warehouse and would not go out until after Christmas. When I asked to cancel the order, I was told that I couldn’t because it was in processing. I asked to speak to a supervisor and was put on hold by Chris for 15 minutes and then told that all supervisors had left for the day. By the way, I think it was Chris who guaranteed the jersey delivery for Christmas on 12÷14÷13. I’m sorry I didn’t go to Dicks Sporting Goods, and the jersey would already be wrapped and under the tree. So now it is impossible for me to get the jersey at this late date. Thanks for your incompetence.

Wanted a North Face vest. SA had it. Went in, found it, tried it on and bought it. Guy at the checkout was very nice. Signed me up for the rewards program. Checked into Unilocal on the way out the door (mistake I know) and got a coupon for $ 10 off. Went back in to the nice man at the checkout and he gave me the discount. Total time for this experience= 20 minutes. Worth it! And I still have a $ 5 rewards coupon to use. :)

The store overall is fine as long as you have a pretty good idea what you want when you get there. The selection is decent and the prices are pretty reasonable.
The bike shop is terrible. I bought a bike and less than a week later, one of the pedals broke off. Weird, but not the end of the world since it was still covered under the standard warranty. I went there again to have the pedal replaced and I somehow got convinced to get the extended warranty against my better judgement even though this work was covered by the standard warranty. Then I watched the mechanic put the pedals in backwards. When I told him, he didn’t care and kept putting his entire body weight into cross-​threading both of the pedals. He then spent half an hour adjusting my cable tension and gave it back to me saying he could only get 6 of the 7 years to work properly. I went home, reinstalled the pedals and did the cable tension myself. Biggest waste of money ever. I wouldn’t get another bike here if they paid me to.

Will not return. I went to Sports Authority late one night after work to pick up some golf balls for my round the next day. I ended up exploring the store and found a pair of sneakers and a golf glove to add to my order. I get to the checkout register and the golf balls rang up at a higher price than the shelf price. I alerted the cashier, who sent a co-​worker over to check out the rack. I was told the shelf price was incorrect as it was for an incorrect product. I pointed out that the sticker is clearly under the product I was interested in purchasing and there was not a sticker for the golf balls I wanted anywhere on the shelf. I asked for the lower price due to the clearly mislabeled merchandise. The employee let me know that she was not authorized to provide the lower price and would have to call her manager. I go back to the cashier to wait. 5 minutes go by. I’m still waiting. 10 minutes go by, the employee tells me that the manager will be right out. Finally after 15 minutes the manager came to the front of the store. We walk back over to the display, he tells me the same thing that the first employee tells me and refused to grant the advertised price. At no point in the encounter did any of the employees apologize for the mismarked merchandise or the delay that I was forced to sit through — or even make a move to fix the price! After the manager refused to acknowledge the Company’s mistake I left my order with the cashier and walked out.

I called ahead of time to try to figure out if they had what I needed. I spoke to someone, and while they were willing to help me, they gave me false information. I was looking for specific items, and on the most important item, they led me astray. They did, however, seem to have a very wide selection of sports products… so if you’re looking for general equipment they’re a good spot to go. If you’re looking for something specific, make sure you’re as explicit as possible in describing what you need so you don’t run into the same error that I did.
Human errors happen, however, and I appreciate that the staff member was trying to be helpful, so I’m not docking any stars for that.

I came across Sports Authority after having a «meh» experience at Marathon Sports, and am so happy I went– definitely will return.
I really only checked out the running shoe selection, which was pretty diverse. It’s kind of like a DSW where all of the boxes are out and you find your size. Immediately, a sales associate, I believe his name was John, greeted, asked if I needed help and suggested some great styles when I told him that I was looking for a shoe that’s good for neutral to over pronators. He explained to me the way Asics denote styles suitable for over pronators with a grey section. Wasn’t pushy, left me to my own devices, and kept checking in on me. PERFECT! I saw him with another customer and he was just as nice and attentive, and walked her over to another section when she was looking for foam rollers, rather than pointing.
I ended up w/​a $ 75 pair of Nikes, but could have found a great shoe for less, or more. I also browsed through the Men’s section, great diversity there, and thought they had cute workout gear as well. Loved them– great customer service!

The store had a good selection however to me if the customer service is no good t hen that is a deal breaker for me. I just left there 12:30 in the afternoon on a Thursday, certainly not their busy time. When I got to the register there was four people in front of me with only one register. There were numerous employees hanging around the floor, some looking right at us. Now the line has 7 people and it’s not moving as cashier is calling for a manager as problems with the sale. Not once calling for back up. I was giving the death stare to this girl organizing shirts so she finally strutted over and got on to a register after 15 minutes of standing there. I was so bitter at this point that I would have left but wanted this item. So I get home to find that they left the alarm tag on my item. Now I have to go Back! Will not shop here.

Huge store, great selection, most items are a bit pricey though.
The customer service here is great though. I went in to make an exchange and it was fast and friendly. Would return here anytime!

I have to make a 40-​minute trek to get here, but it’s worth it. This is the best sports store I’ve come across– great selection and great prices.

Ok, first, I just want to say that I’m a little surprised there isn’t even an ENTRY for this place. Unless I’m really stupid and can’t find it? Anyway, onto the review.
I’ve decided that I like Sports Authority better than some of the other sporting goods stores out there (except for maybe Dick’s). They have better clearance items than City Sports, and even their regularly priced items seem less expensive than CitySports.
I was also bummed that they carried the boxing gloves that I had just purchased at CitySports! They were the same price, but they had them in black. They also had them in Youth sizes (my hands are too big oh well).
Employees are nice enough, but not anything to write home about.
EDIT: Go me for Sporta Authority instead of Sports… that’s what happened when you review so early in the morning…