Shibly D Malouf,DDS

My visit with Dr. Malouf and his assistants was definitely the most difficult and trying dental experience that I have ever experienced. It isn’t that he’s not skilled in his field, it’s the way that he interacts with the patient that is horrid. My procedure was an extraction on an upper tooth. When I sat down in the antiquated vinyl and metal chair to have the procedure, the assistant placed a huge metal tray with bizarre looking instruments at eye level. There were pliers and drills and a 12 inch long hypodermic needle. Then I had the novocaine injections with that needle and I whimpered until the last injection in the roof of my mouth and I let out a good Unilocal.
Next was the actual procedure and four women came swarming into this tiny room and surrounded me. One pressed against my left arm, one had my head in a vice grip with her hands, one petted me and the other was on my right side. I said that I couldn’t do the procedure that way and I was mocked and yelled at. Then the tooth came out after lots of drilling and hammering.
To top it all off Dr. Malouf said to the assistant outside the door, «Don’t thank his dentist for me for sending him to me.» You’ll spot Dr. Malouf right away, he’s the guy with the shoulder length curly white hair and the huge white mustache.

I was referred to Dr. Malouf by my normal dentist. And I didn’t get any farther than the consult. Dr. Malouf was great, which makes this review difficult. During the consult, his office staff was downright rude. To me, to each other, and surprisingly to him. Upon check-​out, they informed me that they only do pre-​authorizations for mass health and gave me a form to fill out. While it was helpful to have instructions, the name on the form was wrong and, when I called them back to let them know what I was told by my health plan, they argued with me. At that point I was already uncomfortable with being sedated and I have general dental anxiety so I decided to cancel.

although this is my first experience with oral surgery and getting my wisdom teeth out, i will give full marks for Dr. Malouf and his staff. They were very helpful with insurance and deciding on anesthesia v other options. My procedure was this morning and i feel pretty good (although I have nothing to compare how I should be feeling). He and his staff seem to care very much about their patients.
Another Unilocaler posted that they had to get another pano done because they brought one and it was not good quality and their insurance did not cover it again. I had the same issue and when I spoke to his staff about this they waived the cost for the pano because it is necessary to have this to do this procedure.

My daughter had to have her 4 impacted wisdom teeth removed. We had gone to another oral surgeon where she had a panic attack and wouldn’t let them touch her.
When we came to see Dr Malouf for our consultation I explained my situation to Dr Malouf and his staff. I have to say– I have never ever felt so good about an oral surgeon and his stafff. So pleasant, very friendly and made sure my daughter was as comfortable as possible before the surgery. They went over every single detail for the recovery process. I even got a call from Grace during their out of office hours to make sure everything was going well. This was such a great experience considering what work had to be done. I can’t thank Dr Malouf and his staff enough. I would highly recommend his for anyone that needs any time of oral surgery done.

Dr Malouf is highly skilled. His team members are very nice! He solved my problem easily and I feel so good after the extraction. No pain at all!

Dr. Malouf and his team are absolutely fantastic!!! From the moment you walk in the door, the staff all just make you feel welcome and calm. I’m not a huge fan of getting any type of dental work done,(I don’t think any of us are! Lol), but they just make the whole experience so much more bearable, I would even go as far as to call it pleasant! Now there’s a word you don’t often see paired with when hearing about a trip to the dentist! ;) The dental assistants are all awesome :) They’re so caring and it actually caught me off guard on how much they truly mean it and how heartfelt their concern is. It makes you feel really good to know that. I have been there twice: first when one of my wisdom teeth had broken into pieces and Dr. Shibley had to tactfully pull it out, and then a month or so later to have my other three pulled. I was scared to death and had no idea what to expect, since I opted out for anesthesia on both sessions, (couldn’t afford it). But he was amazing!!! He got the first tooth immediately out, even though it was broken, it literally took him all of minutes to get it out and I was all done! Then, for the other 3, they ended up all being impacted and fused to the bone, which I’m sure was difficult for him since I was wide awake and shaking like a leaf while he’s trying to work! (I’m so sorry to put you through that btw, Dr. Malouf!!!) But he was effortless. He gets in there and knows exactly what he needs to do and doesn’t miss a beat. It’s seriously impressive, for sure. And his team just flows with him like clockwork. It’s just such an amazing experience that they offer, I can’t express that enough!!! Bottom line, they are all amazing at Dr. Malouf’s and I will never forget him or his team for how wonderful they are!!! Thank you so much! Take a bow guys! Lol :) :)

I have always been scared of the dentist. I actually avoided seeing one for 18 years. I found a wonderful dentist recently and am doing much better now with the anxiety related to dentists. She recommended Dr. Malouf as I need to have my 4 wisdom teeth taken out, and a root canal done.
Now. I immediately felt uncomfortable walking into the office. The waiting room itself looks dirty and old. Not a good start. 4 patients that arrived after me (though I was in time for my appointment) were called before me. One of the women at the reception desk was rude. I have a foreign name and she asked me to say it, only to then tell me no one would ever pronounce it that way. Well, maybe not, lady, but most people at least try.
I was then called in, and sent to x-​ray. My dentist had already done all the x-​ray necessary and sent them to their office. I was worried my insurance wouldn’t over yet another one of the same kind. After a 10 minute search for my x-​rays, I was told my dentist had not done the right one. Yet, they made me do the same one she had already done, which I pointed out. The technician then said «oh well, the quality wasn’t good enough». Which one is it? The x-​ray wasn’t done or it wasn’t good enough?! The whole time, the technician was very cold, almost rude. Not a smile, not a kind reassuring word to help with my increasingly visible anxiety.
I was then brought to a different room, with the dentist chair. The technician told me to watch the informed consent on the tv in the cabinet. The tv itself was probably from the 80s. Tiny. The video they played was about the same age as their tv. Not reassuring at all! I then looked around at the equipment. There was a rusty blue piece of equipment against the wall. The lamps were far from new too. I was far from my dentist office, where everything is brand new, with flat screens and computer screen that allow me to follow along what’s being done to me.
The doctor walked in after the video was over. While I do not judge on appearance, I must say a clean, professional look helps inspire confidence, especially in the medical field (which is the field I also work in). He must have said I was beautiful at least 3 times. Being already creeped out by the outdated office and equipment, and knowing I needed a general anesthesia because of my dentist phobia, I felt increasingly uncomfortable in his presence. It could be that my history of sexual violence that made me more prone to being uncomfortable in the presence of weird looking men who will have access to me when I am unconscious, but still, it might be something they want to pay attention to!
When I said I didn’t want to make an appointment for surgery, he felt insulted and seemed very mad, which was unprofessional and rude. Clients should feel comfortable with their doctors; it’s part of their job (believe me, I know, I see patients everyday, and do my best to establish a good rapport before moving forward with treatment). He called in other people from the office so I could explain why I was being so insulting to him. Way to shame me. I pointed out that I was not doubting his skills and am sure he is very competent, but already having a phobia of the dentist, I needed to feel more comfortable in the environment I would receive surgery in. He stormed out.
All in all, I am even surprised my dentist, who is so great, would send me there. I would never go back.

I went for my follow-​up from my awesome recovery of a difficult surgery, and as soon as I opened my mouth, the dental assistant, «I KNOW THIS SMALL MOUTH!» Must be weird recognising people by their mouth, but damn is this place good. They’re considerate and thorough, and did I mention awesome? The surgery went smoothly even though I have (apparently) the smallest mouth ever. They give clear instructions, and call to make sure you’re okay. Couldn’t ask for more from a oral surgeon.
He called me a delicate lady. It made me chuckle. ha ha.

Is it strange to say I actually looked forward to going to Dr. Malouf’s office? He is such a nice, entertaining person! Even though I was getting all of my wisdom teeth removed at once, his attitude really made the experience a nice one. I had minimal swelling and am currently recovering on the couch.
Besides the breezy surgery, Dr. Malouf was generally interested in my well-​being and let me ask lots of questions about the technology and procedure! I definitely recommend him as an oral surgeon.

No one looks forward to oral dental surgery, luckily Dr. Malouf made it easy. I had 2 upper wisdom teeth that needed to be removed. I’m sure everyones case is different but he had mine out in less than 20 minutes. In the days that followed I had minimal pain and swelling. Great job!

DO NOT GO HERE! NOT WORTH THE RISK! I was told I would be under anesthesia and would be asleep, yet I remember then entire, awful experience. I was also supposed to have all my wisdom teeth removed but no, they didn’t do it. The whole thing was very rushed and I am traumatized by the experience I went through here. All of the office women are incredibly rude and mean and called back to hang up on me. I will never go back here again, not even for my follow up appointment, you couldn’t PAY me to go back here, I plan on making formal complaints about this office wherever I can, I had an absolutely awful experience and I hope no one ever has to go through what I went through at this «office».

Dr. Malouf is a great oral surgeon and very nice. He took out my 4 wisdom teeth without any problems whatosever (even though he said they were very impacted and it would take a lot of work).
I would recommend him to anyone.

If you’re looking for an oral surgeon I suggest Dr. Malouf. He’s very nice and seems to know what he’s talking about. I went in to get all 4 of my wisdom teeth out and aside from throwing up from anesthesia I have no complaints.