Saks 5th Avenue OFF 5th

We just went there yesterday to purchase a sweater for my mother in law and when we got home and clipped the tag we realized they overcharged us after comparing the tag with the receipt.
When we brought it back in, the manager there didn’t fully understand how we could have been overcharged and was reluctant to refund the difference. However after about 10 minutes of discussion and mild argument, he realized they had placed an inventory tag with the incorrect price while the person checking us out scanned the original tag with the original price. Although he was skeptical at first when we explained the situation, he remained professional and was very courteous and apologetic after realizing that it was their mistake.

We visited this store a few times in the past. It was similar to the other Saks Off 5^th store we’ve visited in the region. There was a good selection of items and occasionally, some items looked tempting. It was also messy at times and there were crowds. We haven’t purchased anything from here yet because checkout was so long.

Lets start with first impressions… The store is extremely disorganized to the point of being unsafe. I’m surprised the staff members haven’t filed OSHA complains for the trip hazard clothes that litter the floor. The shelves of gift items near the registers are stacked haphazardly; a simple glance might warrant a tchotchke avalanche. I find the condition of this «Saks Off 5^th» completely unacceptable. I have shopped the Merrimack, Wrentham, Auburn Hills, MI and Woodbury, NY locations to find the condition of this location completely out of line with what I have happily experienced in other locations. Caution in the event of a return at this location. I have been treated like a criminal by two rather nasty women who tried to turn me away repeatedly. I asked for the manager who approved my return but for a fraction of the amount payed even though I presented a valid packing slip quite honestly a few days out of their 30 day policy. The 800# folks said no problem go to your local store… you can expect a mad max style Battle Royale at this Saks Off 5^th.

Disaster… in one word describing it. Service was not helpful. Everything everywhere. Nordstrom Rack wins in this competition anyday.

I struggle with this review because there are some great deals at this store — with some extra coupon opportunities if you provide an email — and ultimately, price is my biggest concern. I’d sacrifice a bit of service for a great deal. I’m no diva, and I’ve worked in retail, so I actually prefer not to bother staff when it’s not necessary.
This store is a mess. Honestly, every time I’ve entered in the past year it’s been open, the mess has progressively grown. I was recently perusing clearance racks, and so many things were tossed around and damaged. I get it. Customers are slobs with deals. I then went to some full-​priced selections, however, and there wasn’t any item that had two of the same size. This place is really a glorified warehouse clearance outlet, except those are usually very organized because they know how to deal with the turnover of volume inherent in the clearance market. I also know what to expect walking into a warehouse outlet. I expect a slightly higher level of selection from a Saks-​affiliated store.
I have found the floor staff actually pretty courteous. The customer service mess occurs when it’s time to pay. I have never seen more than two cashiers (on 6 or 8 registers), even with a line 20 deep, and more than once a manager who jumped onto a register took a customer or two and then announced «I’m closed after this person» still with a line about 10 deep.
I like saving a buck, and I’ve found some great deals here. If the store continues its downward spiral, however, I will rethink shopping here in the future.

I was anxious about going here based on some of these reviews. Yes, customer service is not their strong suit here: no flowery greetings and no one will offer their services. This is a discount store and if you want a higher level of customer service, march yourself over to Newbury Street or Copley Place where you might be greeted by staff at those high end stores, but be prepared to drop a few bucks for that privilege. The layout of this store is haphazard with temporary racks of clothing thrown smack in middle of the aisles making it difficult to navigate (hello, fire code anyone?) and a customer service checkout buried in the middle that looks more like an afterthought. As I wandered through the store crowded with merchandise, I found sections of interest and went deeper in for further investigation. On one particular day, I saw plenty of signs with 40% off the lowest ticketed sale price and a buy 1 shirt, get 2 free (yes, please). Most merchandise, especially clearance or sale items, are squished together. Sizing tabs generally mean nothing and several tables were in disarray. The separation between racks of merchandise is narrow and you will be moving back and forth to let people pass. If you are looking for a bargain and don’t mind the taking extra time digging and hunting through the racks, comfortable enough with an indifferent staff, and don’t mind a store with a disheveled factor, then you will be pleasantly surprised what you will find and the price you paid for it. I went on a slow Wednesday morning and can only imagine that it would be unbearable on a busy weekend or around the holidays. Overall, I was happy with the selection. You’ll see the familiar designer names like Michael Kors, Vince, Theory, Saks brand, etc. Checkout, as some Unilocalers have mentioned, is slow, but was professional and courteous: I was greeted, rung up, items folded, and placed in a bag. I am not in this store for idle chit chat, white glove service, or making new friends. Again, this is a discount store where the game is to move high end past season merchandise so keep that in the back of your mind when you venture in. If you are looking for staff to help you match something, find something, put items on hold, or fetch another size while you are in the dressing room, go elsewhere. Off 5^th has a strict return policy and tags must be attached so try before you buy or make sure you keep your receipts and don’t cut the tags until completely sure you want it. I’ve returned an item and had absolutely no problem since I was within their store guidelines. I would imagine that if you are not, you will have problems. The store is a short walk to the MBTA’s Orange Line Assembly Station and there’s a wide arrange of other stores in the immediate neighborhood.

This store is just minutes away from my work and I’ve been pretty happy when it opened. I’ve shopped here frequently, especially for shoes. I was so happy I could find what fits me! Same goes for the clothes.
I’m selecting what to get pretty carefully therefore I’m OK with prices.
And I’m OK with the mess in the store, I was always able to find what I need anyway.
Then looks like store management changed… Store became extremely not customer oriented.
I went to the store; I need to get a pair of shoes and a dress to go to a summer wedding this weekend and I was lucky to find fast what I need. Well, let’s just say — I thought I was lucky. When I went to the dressing room I asked if I could take it shoes into the room, I was rudely told — no, shoes are staying here. I asked if anything could be done and that lady asked store manager to come in, which is fine, in the past I was able to arrange that I’d take pair of shoes into the fitting room to try with the clothing exactly with the store manager. He said again — shoes are staying here, it came slightly more polite than from the lady. I explain the situation and ask to help to figure out something. Reply was — NO.
So, I gave him shoes, he started to tell me where I should put them, but I also put on his hand all clothing items that I was planning to try on and said — Thank you and have a great day.
I’m not asking for a very special treatment, all I’m asking is for a respect and there is none.
And so — Well done mister manager! Well done! You just saved me about $ 600, I truly appreciate that! With such manager store will do well!

I bought a pair of Christian Dior sunglasses and realized that one of the arms was bent. The next day I attempted to return them with the receipt and the tag, and they refused because I cut the tag.
The sales girl was super rude an just said we don’t accept returns without the tag attached. The trouble is that you can’t really see what the glasses look like with the tag hanging in the middle of the glasses. The sales girl admitted that the reason the tag is in the middle is because they know people will cut them when they try them on at home. What a scam.
Anyhow, I paid a lot of money for defective glasses that they will not take back. I bet a lot of their products are defective. Do yourself a favor, go somewhere else, even if you have to pay a little more. I would never go to Saks 5^th Avenue OFF 5^th again.
They probably get all the busted designer goods, sell them at a discount, and have a unreasonable return policy. What make it even worse, is the sales girl was so rude about it. DO NOT SHOP AT SAKS OFF 5TH, it should be called Saks rip you off 5^th.

They have really good finds here, but 3 stars because service is terrible. I don’t know why but it always takes for-​e-​ver to check out. Why are they so slow?! Do they need a new system?! Don’t get it. Also– this place is brand new, but all the hooks in the dressing room are broken. Also– they don’t count your items at all before letting you in. Complete sh*tshow

Went here for Valentine’s Day. Wanted to price check on a pair of shoes for my girlfriend. I went into line and waited a LONG time. Time to get the price check and it wasn’t even the right box containing the shoes! Horrible customer service. The place is always a horrible mess. The people that work here are useless. The cash register people don’t have enough ringers. This is probably one of the worst shops in the assembly area. I am disappointed. And when you actually find something good it’s too good to be true. The music is ok. So if If I had to give a star it would be for that. Thank you for reading and save your time go shop somewhere else!

I would have completely bought the MK purse I was looking for, and found in this store (finally!), but the sales associates do not bother to even greet anyone and were laughing at something as I went around the corner, and they saw me. I wasn’t sure what they were laughing at, but it was a big giant guffaw — just as I went to try the bag on my shoulder.
Not a slight chuckle. Their laughter echoed through the whole store. I wasn’t sure what exactly they were laughing at, it wasn’t my business, but it seemed to be perfect timing just as I showed up. That was uncomfortable, and probably coincidental. I noticed them looking at me though.
I went in when the store was very empty, and there was a huge mess of a disaster of purses all over the floor. The other bags were a big tangle on the racks.
I didn’t make the purchase, I left the bag there. Too bad, rather buy somewhere else. Especially if its an important purse like a handbag which I will have for a long time.

I feel like a lot of these reviews are a bit entitled. I’m not sure if you’ve ever been to a clearence or liquidation store, y’all, but visual merchandising and organization aren’t exactly the focus; moving out older product is. You have to dig for things in these types of stores.
I went to this store a week or two ago, and the sales person, Rita, who helped me a few times during my visit was extremely nice and helpful, and very friendly. Walked away with some killer joggers and an awesome sweatshirt for under $ 50.

My bf and I went to Assembly Row this weekend… A very cute area. Neither one of us could wait to leave Off Saks! The place was a mess and much of the clothing seemed to be ruined. It is a BIG space, with no real organization. The experience in this store was completely un-​enjoyable and I would never bother going back. I am still uneasy thinking about it.

Worst customer service ever. Allowed other patrons to be rude and disrespectful. Horrible, be ashamed mqnagement.

I work in the neighborhood and this is my last time coming here, ever.
Why? Customer service/​floor staff is a mess and don’t mind portraying that you’re bothering them. Proof? Here’s TWO examples from ONE visit.
Had a visitor from out of town, they were excited about checking out the store. Inside, I saw a great deal on an item. Wanted it.
I asked a sales associate that was passing me if the price was what I believed it to be.
«Yeah, I think so,» she said, without looking at the item, without looking at me, without slowing down to even consider the question (!!!). She scurried off down a shoe aisle.
Did I have leprosy? (no.)
Was I acting like an entitled jerk? (nope, I try my best to be polite)
Still, I was treated badly and my questions about items were dismissed before I finished my sentence.
Of course, when I took the item to the counter, the cash register showed it being $ 20 more than marked. I passed buying it on principle. I’m sure Off Fifth encounters that hourly.
At the register, it took about five minutes of watching the employees small talk with each other before anyone even scanned the item! The store was empty and they weren’t talking business (everyone could hear the employees talk).
I was embarrassed that I took my visitor to such a lousy store. My out of town visitor was shocked that any Saks store would display such dismissive, unprofessional behavior then have the gall to sell shirts for $ 700.
Staff behavior such as what we encountered represent either absent, unfocused management or out right disrespectful management to the point that employees don’t care. Either way, there’s a problem. The ridiculous situations I’ve encountered at this store finally drove me away. We can’t be the only people it’s happened to.
The store has already gathered a negative reputation in the neighborhood. I don’t know. Maybe I’ll show up to the ‘store closing’ sale.

The store is unorganized, unkept and the women’s clothing and shoes have to be bad if I leave every time without spending any money. Neiman’s Last Call is waaaay better in Dedham, MA.

Stay away from this disaster of a store.
Their merchandise is very, very shoddy. The sales people are rude and unhelpful. Andrea and Luccia haven’t a clue about what good customer service means. They refused to take back four pair of argyle socks that shredded while I was wearing them. It was like dealing with children.

This store is very unorganized and the management is atrocious. I have been in this store multiple times and each occasion has been worse and worse. I know that the store just recently opened and some of the associates are not up to speed but I can get past that.
During my time there there have been numerous times that a shopper has walked out with alarm tags still attached to their clothing. The alarms work perfectly fine but nobody seems to pay any attention to the alarms. You can basically just walk out of there with what ever you want since they no longer have a security guard. (Go Figure)!
Be careful with checking your prices as well. I went to buy a pair of pants and when I checked the price scanner the price was only $ 35 but at the register they are ringing up as $ 70. So be sure to check your items before going to the register. Management doesn’t seem to mind that customers are over paying for already reduced clothing.
I would shop somewhere else until the management gets the store running efficiently or corporate overhauls the whole place.

Huge store with amazing deals — been there twice now — one during a crazy weekend and once on a quiet Wednesday. While the store and the merchandise are great the customer service, particularly at the registers is some of the worst I’ve ever seen. I understand that when a store is busy it can take a while at the registers, but waiting 30 minutes for 9 people in front of you is just plain bad. No one seems like they know what to do or care much for the long waits. Ran into the exact same situation when it was dead quiet.
If the manager is reading this — make sure you have your speediest people cashing everyone out. And if there’s only one register open and four other employees standing there — maybe someone should help out…

Saks Off 5^th just opened this past Friday. The store had amazing deals, pretty much an additional 40% off everything. Paying $ 120 for a ZAC ZAC Posen clutch is a steal. They also had great selections in every department and that is where the 3 stars stem from.
Never the less, the store staff CLEARLY were not prepared. I am guessing there was a rush to open the store for Memorial Day weekend. The staff had no idea how to use the registers efficiently to keep the checkout line moving… I waited about 25mins to checkout. There were very few mirrors in the store and I had to ask an associate where to locate a mirror. The fitting room attendants were tired and not friendly. I have been to other Saks outlet stores and the overall staff was not up to par in comparison.
Also, they are going to need top notch security in there because it was obvious there were folks in there trying to steal.
Overall, I am so happy assembly row opened up in my backyard and the selection of stores and restaurants is great! Enjoy