RCG

I lived in Boston for a year and had an absolute nightmare experience with RCG. RCG «fixed» my overpriced apartment’s leaking roof by stopping the leak and painting over the ceiling. This happened in the middle of winter and I had to have the windows open so the fumes from the paint didn’t set off the monoxide alarm. It was an absolutely freezing few days.
They asked me six months in advance if I would renew my lease and when I said ‘no’ they proceeded to send a literal parade of Boston realtors through my apartment to try and rent it out for the next year. This continued for six months. These realtors frequently disrespected my rights as a lessor and bothered me at all hours of the day and night. Of course no one could rent it because it was such a wretched apartment.
Terrible maintenance, poorly managed, and no one at RCG cares to help. Do yourself a favor and rent from literally anyone else. By far the worst and most memorably bad renting experience I have ever had.

I’ve been a tenant at one of RCG’s properties since September 2015. The apartment complex itself is old so it runs into quite a few problems, but that has no reflection on RCG’s role as a landlord.
RCG has done a great job: they are organized, responsive, and always available. When our unit flooded during a rainstorm, they had people over to drain the water in a matter of hours. When the boiler broke, RCG not only hired help right away but also personally followed up with tenants to make sure that they had hot water. They keep their tenants in the loop via email, such as when another tenant is doing maintenance for their unit or when RCG is addressing a common complaint.
I’ve always reached a helpful RCG rep whenever I call, and they patiently and quickly address your questions and comments. In your welcome packet, you even receive address labels for your rent checks to make the process as easy as possible. RCG goes above and beyond to make your stay as hassle-​free as possible.

We rent a property in Harvard Square, and my honest assessment of my experience with RCG has been good. The apartment complex is very old so in the past 6 months, there have been flooding (basement unit), water boiler breakage, and even multi-​unit robbery. In each of those situations, RCG responded quickly, addressing serious concerns in a timely fashion such as changing all the building entry locks after the robbery. The representatives at RCG have been very communicative and reachable, which is rare in their line of work.
With that said, just minor things that earns this place a very good 4-​star instead of a perfect 5-​star: with the lease ending at the end of August, we were asked to make a decision on a lease renewal in February, with about a 4-​day notice, which is a very short turnaround time for a significant decision. However, after speaking with RCG, they gave a 15-​day extension which certainly helped. Nonetheless, kind of a strange and sudden notice for lease renewal.
Another thing is that when we first moved in, the apartment didn’t seem very clean. We were told it was professionally done, but there still lots of dust and dirt throughout the apartment. I mean, it wasn’t like a junkyard, but it didn’t feel like we were walking into a new and clean place. Granted, the apartment itself is inherently old and dusty, but it definitely felt like the cleaning job could’ve been more thorough.
In any case, those two things are the minor issues that I experienced, and they quickly fade away compared to the professionalism and promptness I’ve personally experienced. At the end of the day, all I want is to live in peace at the property for which I pay rent, and when issues arise (which are natural) I want to have accessible and prompt communication, which RCG definitely has delivered in my time here. 4 stars seems about right.

I am currently renting at the Central Square location, and I’ve been residing here for over a year. My experience with RCG has been overall positive. I really appreciate the office’s prompt responses to any my concerns or when there’s an emergency (leaky facets, frozen pipes, etc). They did not let me down for the winter, especially with the horrible snow of ’15, with shoveling and having the pathways clear!
I ended up staying here over a year, because RCG has been pleasant company to rent from. The previous place I rented from, though nicer in facilities, did not treat tenants well. I am grateful to be renting from RCG.

RCG is definitely the best landlord I’ve ever had in that they seem to really value the quality of their properties and the tenant experience. They are very responsive by both email and phone even for relatively minor information requests. They are also proactive about making sure we have what we need to take care of the apartment, for example providing an information packet when we first moved in and sending out alerts about preventing frozen pipes. The only negative thing that’s happened in my experience as a tenant was a miscommunication about rent for two vs. three people during the leasing process, but they were amenable to compromise. Will definitely stay in their apartments as long as possible.

So far my experience with RCG has been quite positive. RCG’s management has been very responsive any time I’ve contacted them about an issue with the apartment and the staff has been polite and professional in every interaction. I’ve had a couple of maintenance problems and every time I have felt like RCG has done its best to resolve things quickly (but without doing a rushed, shoddy job which is what some landlords have a tendency to do). The staff is also great about notifying tenants of any building maintenance or upcoming inspections, and of trying to schedule them at the least intrusive times. The only problem that comes to mind is that the apartment wasn’t all that clean when I moved in, but my experience since then has been really good overall.

RCG has been a great landlord to have for my first apartment. I really appreciate how their staff takes care of moving the trash & recycling bins each week and keeping the sidewalks and our steps clear and shoveled during snowstorms! It’s really easy to get in touch with a number of their helpful staff members if you have any problems.
My only concerns have been getting certain things fixed quickly — there were several things in disrepair when we moved in, and a few times it has taken a couple different maintenance appointments to fix things (like the bathroom faucet.) But hearing stories from friends who are renting from eccentric individuals makes me really grateful to be renting from RCG. They are definitely a reasonable and accommodating management company.

RCG is a very solid real estate manager. For the past year I lived in a property they manged in Somerville, which was very close to transportation, clean and located in a quiet location. They were responsive and provided adequate services when repairs or attention was required.
The only drawbacks of my experience was that they apartment itself had drafty windows. However, after mentioning it to RCG, I was told that they would wrap and secure the windows but I had inquired too late to make use of the service. Very nice of them though!
Overall, I was very satisfied with the services RCG provided, and would recommend them to a fellow renter.

I rented a 3-​room apartment with some friends in Central Sq. Cambridge from RCG. Overall, it was a great experience as the management was able to respond to our requests and communication promptly. Although the building we lived in was a bit old, we found our place to be nice and well maintained.

RCG was responsive with any complaints we filed (these included a moth infestation, a mice sighting, a ceiling leak from the apartment above, and a broken toilette handle). We worked with several representatives from RCG over my two years as a tenant, all of whom were very nice and sent repairs promptly. They pushed us to commit to resign our lease for another year earlier than I would of liked (they began asking us in February for a lease that ended Sept. 1^st!), however I guess this is more a product of the competitive real-​estate market than anything else. Overall I would recommend RCG– we loved our apartment in Porter Square!

The Central Square, Cambridge apartment I rented through RCG was the first apartment in which I stayed for longer than one year, and RCG’s management was the central reason for this. The RCG office responded promptly to any concerns when raised, whether a leaky faucet, misbehaving furnace, or other odds and ends that inevitably arise when renting an apartment. RCG also maintained the grounds of the large apartment building consistently and pleasantly: things like fresh mulching, weekly mopping of common-​area floors that left the space looking and smelling clean and fresh all day… details that many other management groups neglect. Furthermore, one of my years in my RCG apartment included the miserable winter of ’14-’15. The snow was relentlessly constant, yet somehow RCG always had staff keeping pathways completely clear and safe – and this dependability did not go unnoticed! Issues on the business side are run seamlessly and professionally, and generally with a great deal of flexibility.
Each of these elements made me feel that, under RCG management, our interests and safety were of top priority – I felt very much «taken care of,» a nice contrast to the slumlord nightmares that cling to the Boston/​Camberville rental scene.

Last winter, our former landlord sold our old and charming apartment building to RCG. We were anxious about the transition, as we had a decent relationship with the old owner. RCG quickly proved to be both attentive to the various maintenance issues we’ve experienced, as well as interested in preserving the interior of the aging building. Everyone we’ve worked with (especially Daniel and Navid) have been pleasant and quick to respond to any issue. Highly recommend.

I have just moved out from a 3 bedrooms apartment rented by RCG in Somerville. The apartment was renovated and great, in a quiet neighborhood. The property manager (Daniel B.) has always been very reactive and helpful, like every employee from RCG we had to deal with. We got for an example an issue with the dishwasher and a technician was sent within less than 24 hours and the problem fixed. The move-​out process was clear and well-​organized, we are getting our full deposit back. Moving out is always stressful but this was… a great experience!!!

RCG is an awesome management company. Everyone I dealt with there was very pleasant and prompt with responses. They always give fair warning if they will be stopping by the apartment for any reason and will work around your schedule if the time they give doesn’t work for you. They also send out a technician to fix things super fast, take out the trash for you, and maintain the landscaping outside!

The apartment I was living in was sold and RCG was the incoming management company. We were concerned about this, as our previous landlord was neglectful of the property and provided no amenities. RCG informed us that the rent would increase in 6 months and gave us ample time to decide whether to continue our lease or not given the new acquisition. The staff granted me more time to decide when I asked and even allowed me to break my lease early without penalty as I found a replacement tenant. Upon move out, the walk through was simple and the staff professional promising a quick return of my deposit and last month’s rent within a month. The staff are professional, responsive, and reasonable.

Put a deposit and application in for an RCG property in Cambridge. The deposit and applications were done 5 days ago. They email me today saying that the tenants decided to renew and I’m SOL.
Phone conversation:
Me: «It would have been nice to know this stuff a little sooner.»
Crystal: «Okay.»
Me. «…»
I know it won’t make a mouse shit’s worth of difference to make this review, because landowners in Boston are all shitty and you pretty much have no choice but to eat a big shit sandwich, but in the case that you’re blessed to have a choice, don’t give these guys your business.

Even 1 star is too much for these thrives. They will do everything for you to fall in the trap and rent from them. After they have you on the hook, nothing matters to them. Poor maintenance, as it takes forever for someone to come out and fix something. Also your apartment will never be updated. They will do everything to take your money even if it means going to court. AVOID AVOID AVOID.

I lived in an RCG owned property for over two years in the Brighton/​Allston area and couldn’t be happier with my experience when it comes to dealing with management. They consistently upgraded the property conditions and were very quick to respond to maintenance requests. My property manager Nived was especially helpful in answering all my concerns in a polite and timely manner. Having dealt with other property managers in the past, RCG is by far the best management company I’ve had the pleasure of dealing with.

We’ve only rented from RCG for one year now, but we haven’t had any issues so far. We’ve had multiple issues regarding the appliances in the apartment and they sent maintenance people right away to replace them. They replaced our stove, washer and dryer, as well as a few other things right away when they broke. However, there have been numerous times that the maintenance people assumed we were not home and walked right into our apartment without knocking, when we were in fact home. This is the only negative thing we can say about RCG as they have been very responsive and helpful ²⁴⁄₇. Everyone who works at RCG is very respectful both in person and on the phone. We would definitely rent from them again and would recommend them!

Do not ever deal with them. They advertise nice apartments but when you come in its complete trash and nothing like on the pictures. They had absolutely nothing to say when I confronted them.