Pet Spa

Love Pet Spa! They take great care of our dog, and she comes home clean and looking very sharp! I can’t speak for cat owners, but dog owners would definitely love Megan and her gang. They get to know your dog’s personality — and clearly love dogs!

Not exactly sure how this place has a 4 and a half star rating. Unless you have a dog that you get shaved, don’t go here! I have a yorkie, and yes we like to keep her shaggy, but I paid $ 45 for a wash, nails to be clipped, and a trim around face butt and feet. She looks exactly the same… Her hair has no style, not even a bow! very disappointed.

I am completely and totally stunned beyond belief. NEVER BRING A CAT HERE.
I brought my cat in for a standard brush out, nail trim, and to get a 5 – 6 small mats removed. We do this every few weeks at PetSmart, but unfortunately they were too full to take him. He is a long-​hair maine coon, and his fur gets into little clumps in a couple spots where he lays down, near his tail. Especially in summer, when his coat really comes in. They brush it out with ease using de-​matters at PetSmart, or – if it’s a bad case – have to buzz the tiny clump (and just the clump). He is very furry, and it has never been noticeable when I pick him up from PetSmart. They asked me if they can shave the mats, and I said «of course, if that’s necessary».
That doesn’t mean – to anyone on this planet – shaving down his entire back coat!
I get the cat home, and he has been shaved in the most haphazard way possible! Shaved right down, all along his sides, and half of his right hind leg. He looks like a burn victim. It is the laziest thing I could imagine anyone doing. They just took some clippers and went to town. This might be appropriate, say, for a feral cat with 58 dreadlocks. Who on Earth would think this is acceptable? When my wife called in stunned disbelief, they offered to shave the rest of him!
Oh, lord. I just looked closer. They shaved his entire belly. I feel like I’m on that old Candid Camera tv show.
Amazing. My only charitable explanation for this surreal experience is that they do not get cats often, and they do not know anything about them. Please don’t add to their «knowledge».
The kicker: it cost $ 75 (PetSmart is $ 25). I’d pay $ 150 to have known to never set foot in this establishment. I don’t know what to say. It is astonishing.

We love Pet Spa! I’ve taken my dogs in for grooming and for nail trims. One of my dogs is a bit of a drama queen with nail trims, but all of the ladies we’ve seen have been incredibly nice about it and have bent over backwards to try different setups and determine the most effective way to get the job done. My dog is slowly starting to adjust to these regular trips, which is good for her and good for our floors.
They also do a good job with grooming. If you don’t want a standard breed cut, they will listen to what you ask for and will deliver on that. With their most recent groom, I had waited far too long to take the dogs in because of the particularly cold, snowy winter we had this year. As a result, they were starting to look kind of ridiculous, with fur of many different lengths where I had cut out individual mats on my own. Pet Spa got their fur to a uniform length — without shaving off all their fur entirely — and the dogs are back to looking like their usual adorable selves.
The first groomer we tried after moving to the area offered pickup service and had a stay-​and-​play setup where all the dogs could run around in her back yard for the rest of the day after finishing their groom. It sounded like a great idea, but my dogs were visibly upset when they got home. When I pick my dogs up from Pet Spa, my dogs are happy to see me and are ready to go home (it’s basically the dog equivalent of the dentist, after all), but they are still their usual happy-​go-​lucky selves afterward. Highly recommend.

Pet Spa is the BEST! We travel from Quincy to see Meghan. It is worth the trip. She always does a wonderful job. Our dog actually gets excited when he sees the door to the building. I have recommended Pet Spa to many friends who have all had a great experience.

Never bringing my dog here again. My dog came home with cuts and bruises!
When we came to pick my dog up, he was shaky and nervous, and I discovered that he had cuts near his paws and around the joints on his leg — they had shaved him completely, even though he wasn’t matted and though we requested that they only give him a trim.
When I called in to let them know to be more careful about not cutting the animals, the woman on the phone (she’s usually the one behind the counter) accused me of «neglecting» my dog, which is why he was shaky and nervous.
Probably one of my worst decisions as a pet parent was bringing my dog here. Never again.

Brought my new puppy (maltipoo) here for his first cut and bath. Great job ladies! Very friendly, outgoing, and clean place. They asked what I wanted and did just that! Very affordable too. I will be back, for sure.

I love the Pet Spa in Somerville! They have been taking great care of me for a few years now. I’m a Himalayan and they groom me with a lovely Lion’s Cut. It makes me very happy!

We have always been pleased with Pet Spa. The owner, Theresa left another groomer we used to go to. We followed her!
I regularly bring in my two standard poodles. The white one has a love for mud and dirt. She always comes out of the «beauty parlor», looking great.
There have been times when the girls warned me, she may need to get cut really short, or even shaved in some areas. They do their best and that’s never happened.
Our black one is a big teddy bear, typical poodle-​like personality.
You know when your dog drags you in the store, it must be A-​Ok! That happens every two weeks, as we have a standing appointment. I find them flexible with my schedule, bonus for me.
The other groomer we went to had the dogs between 8 – 10 hours. Ridiculous! Here, maybe 6.
For five++ years we have been coming, every other week.
I wish I reviewed them sooner.
Only negative.
We would love to see more goodies in the store. Then again, it makes me think, the store not being full, they must be busy grooming! Which, in essence is their business. The cookies they do have are great tho!

Love love love this place!!! They don’t keep the dogs in cages and my dogs haircut was perfect and reasonably priced!!!
I definitely recommend them!!!

I am a small animal veterinarian who just moved to the area with my standard poodle and toy poodle. Needless to say I’ve been to many groomers over the years as I’ve moved place to place and this one was NOT impressive. Though they told me that there were only a few dogs being groomed that day, they were in a hurry to take the dogs to the back. They were unwilling to hear my very short summary of my dogs — Simple things that every groomer should ask their new clients. The groomer also did not introduce herself which I had never before seen — Most groomers like to introduce themselves in order to establish a client-​pet-​groomer relationship.
When I picked my dogs up, they complained to me that my standard poodle did not behave hence they were not able to comb her. Though I understand that groomers may have a hard time with dogs that don’t wish to be combed and I have sympathy for this, this particular dog has been groomed for 14 years without a problem.
After I got home, I looked in my dogs’ ears and they had not been cleaned. I could see how you might miss cleaning the ears of some dogs that may not usually have ear problems but poodles are notorious for having ear problems and most groomers are very diligent about cleaning ears. My dogs’ ears was full of wax and hair– just like before the grooming appointment. Furthermore they had told me that they shaved the bottom of my poodle’s feet– not true.
Unfortunately both as a client and a veterinarian I cannot recommend this place under any circumstances. When I called them to discuss these problems they told me it was the bather’s fault and that they would talk to them. This is not be blamed simply on the bather as everyone in the dogs grooming should have noticed the waxy ears and unshaved feet. It was obvious that they did not take pride in their work nor were they interested in keeping customers.

I am proud to support this small local business!
I have been a customer of Pet Spa for about 7 years. I ABSOLUTELY adore working with them. They are always professional, accommodating, and a pleasure to work with.
They are convenient to get to, and I’ve never had difficulty finding parking at a meter right next to their shop.
They have always done an outstanding job with my dogs (Silky Terrier & Bichon Frise). I consider the price to be very reasonable: shampoo, conditioning, nail trim, and teeth brushing $ 45/​each. I usually take my dogs in every 3 – 6 months, depending on the season.
It’s crazy how appreciative the dogs are after a good cleaning. They look and smell great, and they know it!
All of my friends that I have recommended to them have responded very positively to their services.

I haven’t written a review in awhile but I’m coming out of hibernation to say what a great experience we had at Pet Spa. I was a little worried about the prices after reading some of the reviews but we made an appointment anyway since it’s been way too long. I also really liked the idea that the dogs weren’t kept in cages (since our dog is never caged) and they could play a bit with the dogs. I was a little taken aback when the groomer said she’d call when she was done… about 3 – 4 hours. But I’m not sure if she was just estimating high because they called an hour and a half later I came to pick up my dog… And PROMPTLY realized what a terrible job I’d been doing with the clippers. My dog looked better than she has in months, poor girl.
Let me also note that she’s a mix breed (ahem, mutt) so there’s no breed standard they can match her up to but I can honestly say they had her looking her best. It cost around $ 60 (I can’t remember exactly though $ 57 is floating around my head) which is only a little higher than my Mom pays for her dog (also around 55 pounds so the same size as mine) outside of Albany so $ 60 outside Boston seems pretty fair to me. We’ll definitely be returning here and this time before our dog gets all Howard Hughes in the nails.

We brought our beagle mix here for grooming recently. She’d been hitting the mud pit at the dog park on the regular and needed more than our usual torturous 20 minutes of home washing could accomplish. I called ahead to make an appointment– they had an opening the following day. Being a short haired dog she didn’t need any «styling» just the standard wash, brush & nail trimming. The lady on the phone said prices vary but quotes me $ 35 – 45. Lesson of the day? Pets-​are-​pricy.
Pet Spa is pretty convenient, located just on Somerville Avenue. No parking but it’s not terribly hard to find something on the street. It looks a bit run down from the exterior and inside they seem to be going for pet boutique/​bakery but it just feels barren with a couple leashes, toys and treats lining the walls. Grooming takes place in the back and from the looks of it they don’t have caged areas, so dogs get to mingle while waiting their turns to be groomed. I like this in theory but wondered how well that worked if there was a particularly skittish pup on hand. Overall, it felt a bit shabby to me but nothing some pretty basic cosmetic upgrades to the retail space wouldn’t fix.
When I dropped Niki off the woman was friendly but I would have appreciated her taking a little more time to talk, as I had some questions about the service and also wanted to give her some pointers on our pup’s personality around other dogs. She was professional but I felt a bit hurried. When we picked her up a few hours later she looked good– nice and clean, with newly trimmed nails. Decent job for the basic service, which ended up ringing in at $ 40 total. While my experience here was fine, if I called around and found pricing to be comparable at other local groomers there’s not much that would draw me back.

I called to ask for an appointment on a Saturday. In my experience having many animals over the years, Saturday is NOT an unusual day to request grooming! The woman was very snotty when I asked if they had any availability just responding «we’re not open on Saturdays…» in a very condescending tone. Well, they could offer to groom my two girls for free for a year and I wouldn’t step foot in that place! How terrible to treat a potential new client this way the first time they call! Doesn’t seem like a great attitude to have as a recession continues.

Terrible customer service!!! I gave this place three chances, first time they didn’t cut my dogs hair the way I asked them to. Charged me $ 60 which I paid, but I called them the next day to say I had to bring him back in as the job they did was not sufficient, they said ok then charged me another $ 20 to fix it. Next time they charged me $ 12 additional dollars because they said my dog was difficult and it took them a long time. Today the third (and last) time, someone on staff called out sick and they had my dog from 9 – 5. Eight hours, I called at 5 ½ hours to get an eta– they couldn’t give me one so I waited around all day for them. The woman said that he was so much easier than last time, yet still charged me the price they charged when they claimed he was difficult.
No where does it say that they can arbitrarily raise prices if the dog is difficult to groom. I feel like I should have gotten a free shampoo or discount or at least an apology for today’s 8 hour visit. They weren’t even polite to me. Later Pet Spa. You lost a customer.

Snobby. Overpriced. Ridiculous.
I was really excited to bring my cat in to get his hair shaved for the summer. He’s so hot! I called to book the appointment and ask what was included. They said nail trim, ear cleaning, and «lions cut» for $ 55. Yikes! But whatever, he needs it so I booked it for a week later. I had a last minute out of town appointment so had a friend bring him in…
And now, the only reason for one star is because the groomer called me with updates. She said that my cat was too freaked out to try and shave him or cut him at all. Bummer! Though, what cat DOES like to have that done? Don’t they have ways of dealing with these things? I guess not. I asked her to please brush him out and wash him… something, anything to make taking him there not a waste of time.
I find out the next day that it cost me $ 50. Are you kidding? $ 5 less than the cut? For what? Something that I could have done at home in 10 minutes, that’s what! They didn’t even bathe him! I called to discuss the fee and the groomer could care less about my concern or about keeping my business. «there’s nothing I can do about it now». In fact, according to her she should have cost me $ 62 to brush him! ARE YOU INSANE?! AND $ 67 for the lions cut.
Snobby. Overpriced. Ridiculous.
Save your money and bring your animals somewhere that cares about your pet and keeping your business. Or at least doesn’t rip you off.

I really like this place! I love the cage free environment and the laid back interior. They do a great job on my mini schnauzer and always do exactly how I ask… best part they charge $ 45 for a schnauzer cut when most places including petsmart, petco, charge $ 70!
Super close to my work so I can drop him off on my way in and pick him up on my lunch hour!

This is my second review. The people at Pet Spa are incredibly nice, professional and love dogs. I think that the prices are unbelievably reasonable. My dog loves it there. I can’t believe some of the less-​than-​stellar reviews here.
I brought my huge GSD in today (again). He desperately needed a grooming makeover. Everything was perfect; the people couldn’t have been nicer. Steve

This is a good place. Everyone is nice and clearly likes dogs. It’s nice & local and nothing like Petco etc.
I, on the other hand am a horrible mother. I didn’t realize that groomers clipped nails– and now my poor kitty has no nails which she learned the hard way trying to jump up on the couch– asshesliddowntothe floor
sad face. We are permissive animal parents and let her usually grow her talons like that guy in the Guinness Book of World Records from 1986. nails like, Freddie Krueger but with a perm. Is he still the top dog?
She looks ridiculous and I feel like a horrible mother. But, they did their job, I just didn’t do mine. I guess this is like the kitten life equivalent of the bowl cut most girls had in kindergarten school pictures?
Next time I think I’ll just do it myselff.