Perfect Dental – Somerville

Awful, rude, shady, high turnover (including the dentists!), and there’s just no reason to go here when there are plenty of great dental offices in the area. It’s a chain and maybe the other locations are better, but this set of ALL my red flags. The icing on the cake is some guy in a dirty tooth outfit waving at all the cars going by. Makes it look a lot like a used car lot. Stay away.

Perfect Dental is an atrocity to the city of Somerville. This practice will be out-​of-​business before 2016 is over. The front of office staff is extremely unprofessional. Stay away if at all possible.

Don’t go. Rude front desk staff, among other things.

I am writing this review in direct response to the previous review, following my appointment 10 days later.
One thing that is important to consider for this office is that they are one the newest offices for Perfect Dental, and they are still experiencing growing pains from that. As in, they are a new staff and they are still getting the hang of the day-​to-​day, but I think that this will change as they get more time under their belt.
Their front end staff is incredibly nice and are more than willing to work with you from the moment you walk in the door. Juliana was particularly helpful and I think they will do well under her guidance.
The dental assistant was a little newer than I would have liked, but she was very nice the whole time she worked with me. When I expressed the fact that she was a little new for my taste, the dentist and the rest of the staff were very receptive to this and saw to the rest of my appointment with no problem. They responded to each of my concerns easily and made sure I was comfortable for the rest of the visit.
They even adjusted my price to make up for the length of the visit and little hiccups with the newer worker, and I couldn’t have left the office happier. I will definitely visit them again if I ever have any dental needs while I live in Somerville. They have a beautiful office, very nice staff, and are well worth the money spent, which is always a deal compared to their local competitors.

Nope. Nope nope.
I don’t think I had a decent experience the two times I visited Perfect Dental. The first visit for a cleaning was around an hour wait, even though I had an appointment. It might be personal preference, but I was turned off by «Maury» blaring in the reception area, which didn’t ease my frustration or confidence in the place.
After finally being seated, I noticed each room had its own tv, which they also keep on, with equally trashy TV, louder than it should be. In the middle of the cleaning, the doctor actually burned my lip with the toothbrush they’re equipped with. I’ve never had this happen. There was actually a blister for a couple days. In general, the staff just seemed like they were all trainees, with no boss around.
I need additional work done, so I scheduled another appointment. I thought, mistakes happen, both with equipment and scheduling and they’ve already got me checked out for a cavity filling, so, why not.
The second visit was just as ridiculous. I’m used to doctors acknowledging and talking with patients and explaining what they intend to do. The doctor practically rushed in, swabbed my mouth, numbed it, and then stuck the needle in for the primary numbing for the cavity work. I’ve never had a cavity before so I had no idea they were about to pull out the big guns. Being that a simple cleaning went awry, I was totally on edge about what a drilling was going to be like. After the procedure, there was a bit of cement or retainer compound or some such that she accidentally chipped which fell right on the back of my tongue, which, a hair closer to my throat, I would have been gagging, with all equipment still in my mouth.
It’s like they started on second base, and it felt rushed the entire time. Information at the end was blasted through, and the doctor’s heavy accent didn’t help much.
Just find a different office. This one felt like a budget practice, in someone’s basement. The office itself is nice enough, though.
EDIT:
I was recently contacted by a new manager for the office. Apparently the issues I was going through were also felt by the majority of Perfect Dental’s clients and they’ve completely revamped staff /​procedures, etc. I was told that the previous dentist isn’t even in the country anymore. I was asked if I’d like to give them a second shot, but I’ve found a practice that doesn’t set off every red flag in my brain, so I declined. I have no idea how the the business fares now, but I’d probably still approach with caution despite the changes, and perhaps only use them if you have no other options.