Kmart

I’ve been in and out of this store for years.
Always a long line, always only 3 or even 2 cashiers – expect a ten minute line.
Always customers scamming in line about the price – come the F### on… it’s a K-​Mart.
Cashiers should be trained to capture price hagglers and redirect them promptly. Lines sometimes are held up 2 – 4 times by a string of hagglers…
The hagglers are somehow bred locally – yes I understand hard earned money but can’t you figure out pricing with a floor staff person or get a manager before fouling up everyone elses day… likely not.
Staff are rude – but I guess everyone has a breaking point – a first 30 minutes of cashiering for rude customers creates a defensive or offensive staff. Quid Pro Quo (from Hannibal Lechter)
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Horrendous lines every time, and they never quite have what I’m looking for. I’ve stopped here when it seems convenient but in reality I’d be better off driving 5 mins further to get exactly what I want without the 30 min line.

Shopping here is quite literally the worst decision you could make. I don’t think I’ve ever purchased more than 3 items at a time, but I have never waited less than 10 minutes in the check out line even when there is only 1 or 2 people ahead of me. I’m not sure if their registers are just super old and super slow, or all their cashiers are slow, but they need to figure something out if they are going to survive much longer. I don’t even find their prices to be any better than Target; I will gladly drive the extra mile up the road to shop there. It’s worth it, trust me.

I have been standing line at the Somerville location there is at least a hundred people waiting in line there are 2 cashiers. After waiting in line for at least 20 minutes I asked the customer service to call the manager after about 15 minutes he shows up. I asked him to open more Windows. Mean while there are employees milling around complaining they are not getting their whole 15 minutes one says I still have 2 minutes. Head cashier and assistant manager just standing around. Manager Jim Enderson came over to me and said more cashiers were coming. After about 10 – 15 minutes 2 more Windows opened. I said to the manager you need all hands on deck including yourself. I am disgusted and angry that this is going on. Management practices need to be re-​evaluated. Obviously this should be addressed immediately as Christmas is around the corner. I know I won’t be shopping here!

Went in for an online order pickup thinking it would be a quick experience, just a usb flash drive. The cashier didnt speak a word of english and I had to use google translate language detection to understand her. She told me to go to layaway to pick up my order there so off I go to the depths of the store where noboy dare treads not even employees, after waiting about 3 minutes I call the store’s main line to get somebody to come to layaway and I hear an audible sigh followed by «okay» I hear an announcement for a specific person to come to that department. another 3 or 4 minutes go by and I call again same person picks up and I tell them that nobody is there and that there are a large number of people behind me one of whom looks like she’s buying christmas toys for about 25 children and again she says «okay» then I hear over the loud speaker «will any associate please go to layaway for customer assistance.» At this point my lunch break is about to expire as I work across the street but 30 minutes would have been enough time, I called a third time and the phone rings for at least a solid minute before the person on the other end picks up and I ask to page someone again she tells me she will get a manager over there as soon as possible at this point my manager calls, I have spent 30 minutes in this kmart trying to get a $ 5 USB drive only to come out with a headache and a supreme dislike for this store. ZERO STARS IF I COULD.

I consider myself a fair Unilocaler. Despite an establishments low ratings I still try it because it’s possible I may have a better experience and can find some light and positivity to encourage others. This is one of those the instances where you should EXCLUSIVELY trust Unilocal and its reviews. Do not go to this Kmart. SAVE yourself the agony, misery, horrible service, aisles being in disarray and the trashiness of it all. Never again. Trust Unilocal,people. Trust these low ratings.
43 people have not written low ratings just because.
You’ve been warned…

Never have I seen, and hope I never will again, a store like this. The staff screams across the store regularly. Its unbelievable to a point I’m speechless, well almost speechless! I’ve never seen a place that the staff is so rude and disrespectful to its customers. It’s filthy too. A district leader /​supervisor REALLY needs to go there and clean house. Its a disgrace. Obviously the staff don’t want to work there, but customer service is an absolute must in retail! There’s way to much competition to run this place this way!

When Kmart had its Huffy bikes on sale, I jumped at the «deal» and made the purchase. I was trying to determine whether or not I wanted to get into cycling, so I decided to get an inexpensive starter bike.
On my second time riding it – and keep in mind these initial first rides were short, as in a quarter of a mile – my front gears wouldn’t switch.
It wasn’t until after 30 days of purchase that I got my butt in gear to do something about it. At that point, I was already past the return/​exchange period, but I knew there was a guy who came into the store periodically to fix bikes. When I called to ask about it, the employee who answered the phone was clueless as to when the person would be there. When I asked to speak to a manager, I was stuck on hold for 15 minutes before I got frustrated and hung up. (The struggle of cell phone minutes!)
Lesson learned: Kmart doesn’t sell quality bikes, and they barely offer customer support when it comes to fixing those poor quality products. I would have been better off buying a used bike from Craigslist.

We’ve been visiting this Kmart recently as it was now feasible for us to do so. Mainly, we come here to pick up online orders and the experience has been mixed. Some of our items would be stored in layaway while others were stored in the cages by the cashiers. The wait for an associate to appear at the layaway section was long if there wasn’t already a person there. On the other hand, the cashiers in the front were quick in retrieving items from the cages. The aisles seemed messy but there is definitely more items here than the Kmart we usually frequent and this draws us back again and again.

Check out process is very slow. I thought ordering online was a smart move but retrieving the item took forever. I made three online purchases. 2 of them was able to retrieve at customer service desk. The other one i had to get at layaway. There was nobody at layaway and took another 15mins+ in order for me to flag someone down. When I got home, I realized that I was given the wrong item on one of the orders. UGH! I dont want to wait again for an exchange.

Kmart is the place to go when I want to find cheap clothes, appliances, and random deals. The associates that work there do try their best in my opinion, but most of the costumers treat them pretty poorly as well, so it becomes a vicious cycle of people hating their jobs and people hating the customer service.
It can get pretty messy in the store but I can generally find what I’m looking for. Their snack aisle gets raided on the weekends though. It’s also located in Assembly mall, so if you can’t find it there I’m sure you’ll find something similar at a neighboring store.
I typically buy stuff online and pick it up in-​store. I’ve bought sneakers for $ 15 (though they only really lasted 3 months) and a Hamilton food processor for $ 20 when originally it’s around $ 40 among other things.

Once i found a used condom in a cup…

This place needs to shut down ASAP. Dirty, filthy, horrible customer service, the list goes on. Read all the other reviews and it’s all true. Can’t wait till this place closes! Bought laundry detergent here today, the top of the cap was cracked and got all over my suit pants. Went to tell customer service and I got an «Oh, sorry» …well that won’t pay for my dry cleaning bill will it? It also took 30 mins to check out! Unbelievable how long you will stand in a line when the store is empty due to the crap service. Someone please shut this place down.

Granted, they were closing in 15 minutes. Granted, it’s Kmart.
That said, the nasty KMart worker yelled at me as I ran through the aisles, looking for «The Cube» bathroom storage unit, «Honey, we’re CLOSING. You need to leave!»
That’s fine, I said, «but given that you’re closing in 15 MINUTES, I’m looking for The Cube as advertised in your flyer and online as on sale this week. I checked online and it said you had them in stock.»
The disgruntled KMart worker said, «That online information is *never* right. And we’re CLOSING. You need to LEAVE.»
Alrighty then.

This Kmart is an absolute nightmare. I was just there today (Sunday December 28^th) for a return. The two women working behind the «customer service» desk were extremely rude and have no concept whatsoever of customer service. The only saving grace was the male supervisor on duty, I wish I had gotten his name, but I was so flustered by the rudeness I had just experienced I was completely disconnected. The supervisor promptly and very nicely corrected the situation and took care of my return. I was only in this Kmart one other time, a few days before Christmas, and the lines were long and super crowded so I just left my cart and walked out. I will never in my life purchase another thing from Kmart. Extremely disappointing.

Kmart corporation needs to take a long hard look at this store.
This store is an embarrassment.
The employees are beyond useless. .
The two «stocking the shelves in the toy isle used more swears than you would hear in a jail cell.
Managers, cashiers all employees could care less about customers and are far more interested in the baby mama drama I was forced to listen between two cashiers and the front end manager while being completely ignored.
The store in general is a disaster.
What happened to customer service and employee accountability???

I am willing to bet that the reason you are reading a review of a KMart on Unilocal is because you wanted to confirm your suspicion that this store may be the world’s shittiest store. If I’m right, please click «Cool» below for my incredible ability to foretell the future.
Want to know how I managed this magical act of fortune telling? Simple… I’ve shopped at this KMart and looked it up on Unilocal to see if other people were equally as distraught over how unbelievably crappy 98.6% of the staff are at their jobs.
I have been to this store more times than I would like to admit, and have realized that there has not been a single time that they haven’t managed to fuck things up and turn a 5 minute trip into a 25 minute trip. From botching online orders (they can’t find it), to scanning in price errors (it always seems to charge you more, not less), to a lineup that is consistently 5 people deep at every checkout (those lines don’t ever move), to shift managers who would rather eat crackers than help you (not kidding, look at the little table they have set up behind the middle of the cashiers)… this store has it all.
Want another piece of fortune telling? KMart will go out of business within 5 years, not because they don’t have a need, but because they managed to fuck things up miserably with this horrible piece of shit they call customer service.

Ugh. Everything is dusty and each display has something knocked on the floor.
The food (ish) area looks suspect and abandoned. The aisles are short with depressing displays in between the columns.
I went in the clothing section looking for a sweater and there were so many things out of place, I couldn’t tel what things were supposed to be grouped together. On the small shimmering bright side, there were helpful employees finding meevery two minutes asking if I needed help finding something. Why yes – with this organizational mess I certainly did. Thanks for asking!

If you want to see every living, breathing mullet this side of the Charles River… forget heading to northern Maine, just visit your local Somerville K-​Mart.
Has this place been updated since 1983? It sure doesn’t seem that way. I was waiting to hear about the latest «blue light special» on Fruit of the Loom tighty-​whities blare over the loudspeaker. Ugh, everything about the setup here is wrong wrong wrong.
The aisles are skinny, I found myself having to ask people to move on more than serveral occasions. Two carts heading down the same aisle in opposite directions poses a challenge for shoppers. The layout is scatterbrained and items were on the floor or not in the right place, the whole store seemed «filthy».
I went in with a few items to purchase in mind and immediately ran out the door when I saw the lines to checkout were no less than 6 – 8 people deep, that’s right… every single one of them. It’d be nice if they actually staffed the registers but alas, this was the last straw. I simply threw down my items and high tailed it on outta there, the things I needed can wait for a retailer that entered the 21^st century. Good grief.

A typical Kmart, with all that you’d expect, right down to the cluttered aisles and cranky workers.
BUT, there are some deals to be had here. If you’re in the mood to garden, the same supplies will likely be cheaper here than Home Depot. Not as large of a selection, but not bad either.