Monro Muffler Brake & Service

I’ve been having issues with the air ride in my Expedition during the winter and just got sick of it. Paid over $ 1400 in repairs this winter and was still having issues. Decided on the Arnott conversion kit for my vehicle. The kit was $ 700 on their website. I called and checked the availability and they said that it would not ship for 4 weeks. I called Monroe and they told me they could get the same kit in for $ 900 and the kit would arrive in their shop within 5 days. Got a quote for the kit, install, and alignment for $ 1400. Went to Monroe and prepaid $ 900 for the kit. 5 days later my parts were in and it took them a few hours to finish the job. Ride height is a bit higher than when I had air but looks great and feels great. I actually think that on bumpy roads its much better than the air. Suspension feels great cornering at moderate speeds, on ramps and off ramps. Just glad I did it and I should have done it sooner. Started my car this morning and it was –10 and I didn’t have to worry about the air. Will have to see how the new suspension performs over time but I don’t tow anything heavy so I really don’t need air. The guys at Monroe were great. These guys do a lot of air conversion installs so if you’re in the market for a conversion kit give them a call.

I find it funny most of the reviews that I read… I’ve had nothing but awesome experiences with Brian the Manager. He looks out for me and all the people I’ve sent in positive. I agree with Lynn B.
As for Nick M… you’re kinda ridiculous. 1. You had a custom exhaust that you have no clue how to install… installed by Monro. Then three or so years down the road it fails and you want everything done for free? AM I wrong? Then someone said it was installed by their own people incorrectly… unlikely. Last point… I paid $ 500 for pads and rotors once at the dealer. Sounds like they’re better off without you… not hurting. A guy who wants cheap or free stuff.

DO NOT GO TO THIS BUSINESS! Oh my god where do I start, Had a custom exhaust installed a few years ago, The pipes had to be rewelded within 6 months, took over a week to finish. I just tried to have my truck inspected and the pipes fell off on inspection. I went back to Monro to ask for some help. They told me it was installed incorrectly in the first place and they are going to charge me again (WITH NO DISCOUNT) to install it correctly. WTF!!! The «representative» on the phone informed me it is COMMON to have your custom exhaust to rust out after a year or two. MY GOD KILL ME…
When I picked up my truck, they did not give me any paperwork, no estimate.
Also they got my truck stuck on a lift and could not get it down, I am contacting a regional manager to see if he/​she will do anything. To be continued…
Update 5÷14÷2014: I also had Monro give me an estimate on replacing pads and rotors on my truck, The quote was $ 450.00, I told them that seemed high? I went across the parking lot to VIP Auto and they quoted me $ 285.34 for the same job.
Update 5÷15÷2014: Still no call from corporate??? they must be very busy…
Update 5÷16÷2014: I called the rep again but they did not call me back, This business sucks, save your money and go to a reputable repair facility. Thanks for the 20 or so emails of support I have received from fellow Unilocalers. I agree this place is a joke.
Update 5÷19÷2014: Still no call or anything from the store or corporate. The bottom line is this place work quality and customer service is the worst I have ever seen.
Update 6÷2÷2014: Corporate called me, They said there is nothing they can do but offer me a discount on labor only to repair their f-​ed up work, Im done, I this company sucks, trust me, just don’t use them…
Dave K, It’s refreshing to see that you have taken an english lesson from your last post… You obviously work for Monroe muffler or are just a moron. I never asked for a free muffler system, just fix the crappy system that they admitted to me that they installed wrong in the first place. I had the CRAPPY monroe system replaced by Midas. They laughed at how incompetent Monroe installed the system. I feel sorry for anyone that has work done at this business. GO TO A REAL MECHANIC! Thanks to the 25 people that have sent me messages of support, spread the word not to go to this business…

Got a front end alignment here last week. Great service, friendly polite workers. As a woman, it’s hard to tell whether you’re getting robbed when you bring your vehicle anywhere for automotive services. I’m happy to say I have now found a trustworthy place to bring my car for service.