Mr. Tod’s Pie Factory

I bought a sweet potato and a pecan pie and I didn’t even get to try the sweet potato because everyone swarmed in when they found out it was a Mr. Tods. We had 22 people over for Thanksgiving and each person raved about the taste!

Bought Mr. Tod’s pumpkin pie for Thanksgiving this year and received rave reviews from all. The owner Tod was there and couldn’t have been nicer. Love this cute shop and amazing pie, will definitely be back.

Just saw this guy on a tv ad for Square. Couldn’t believe my eyes so had to come back and see how he was doing. Ha! Don’t say I didn’t warn you, Unilocalers. Nice to see he is still managing to rip people off. Really makes we wonder why Square hasn’t pulled the ad. What a horrible example for them to be using!
PS: so glad to have left NJ!

why is this place website still accepting orders? I am glad I checked Unilocal before placing my $ 300.00 plus order. friends tried stopping by this past summer and 3 times they were closed on a Wednesday during their open hours.

Please save yourself time and embarrassment if you want to order pies as a gift from this establishment or to compliment a special occasion because you will never receive your order and be treated like a fool by being lied to over and over about your order being shipped out. Mr. Tod is a liar. It’s kind of scary.

Ordered pies and never recieved.
I emailed and got a series of emails from the owner about some sob story, but would not say what it was, just that he had issues. He then went on to get angry at me for even questioning why I did not get the pies.
I am in buisness and will say this: This buisness had a GREAT reputation that has been squandered.
What is even more telling is all these negative reviews on Unilocal and not one response from the owner or anyone from the company’s side. Says to me taht they do not care.

Stopped by today and the store was closed and looked pretty empty on the inside. The posted hours said it was open online and on the door… is this location even open anymore? I’m confused.

I decided against coming to this place after reading reviews and always seeing that they were never open on posted hours. Question… why hasn’t anyone filed a criminal complaint for theft after having their money taken and their purchase never sent. This guy is such a thief he stole the other d from his name.

My best friend is getting married next year on PIE DAY! So as a surprise I was going to mail her a bunch of pies on 3.14.14…They never showed up. I’ve been trying to contact the company for over a month now to just get a refund. Their voice mailbox is full so I can’t leave a message. It’s automated so no one picks up. I’ve been emailing them like crazy but still have heard nothing. What’s the deal! I just want my money back.

SCAM!!! Do not order from them. You won’t get your pies! SCAM!!!
They will charge your credit card immediately upon order. They will not deliver your pies in 2 days, 10 days or ever. They will not answer their phones, return emails or contact you in any way about your inquiries. Unfortunately didn’t get the birthday gift I ordered for someone. However, maybe Fortunately… if their business practices are this bad then who knows what their sanitation practices are and what could actually be in their pies!
Thank you credit card for doing a charge back no questions asked!

I wish I could review these pies on their taste but sadly I can’t. I ordered 10 pies for $ 55 online over two months ago and haven’t seen a single one. After several weeks of correspondence Mr Tod has stopped responding to my inquires. What a poor way to run a business. Why isn’t the Shark Tank assisting him with his poor business operations? Very frustrated.

Save yourself a lot of heartache and avoid this company completely!!!
I ordered pies from them almost a month ago and I paid for 2 day shipping along with the pies however they have not delivered the order.
Worse than that they have not responded to the voicemails I have left OR emails I sent about my order. Now I’m seeing there are other reviewers recently saying the same so I would BEWARE of this place. The next step is for me to report them to the Better Business Bureau.
Hopefully this will help people in the future from being scammed.

Horrible service! Try and leave a negative comment on their facebook page and it was deleted and author BLOCKED! Second year in a row this incompetent person disappointing hundred of people. Cant even tell someone one day if his place will be open the next. Only care about tv appearances and contests… DO NOT DO BUSINESS here… you will be sorry.

I am beyond disappointed and frustrated. I ordered 10 mini-​pies to be delivered as a thank you to an office and they did not arrive. I placed the order over a week ago, seeing they ship two-​day FedEx. I got a call back a day later saying they were backed up, and it would ship out on Monday… almost a week after I placed the order. They also let me know that they were out of 2 pies that I chose. Ummm. ok… how exactly are these pies made? How old are they? But that’s not the point. ANYWAYS, i specifically asked to make sure they would arrive by today because the person I was trying to get them to is leaving for a week-​long vacation and today was the last day he would be in the office. He assured me they would… however Fed Ex has come and gone and NO PIES. I have called 3 times during business hours and just get an answering machine??? I have emailed as well, with no response.
I would never order from here again and i would STRONGLY recommend you don’t either; I have no idea what type of business they are running. If you cannot handle internet orders, then you should not offer them. I just hope at this point SOMEONE calls me back so I can get a refund; I hope I’m not out the money, and my thank you surprise was completely spoiled. Thanks a lot.

******UPDATED*******
After sending an email about my issue, I was contacted by the owner directly who apologized for the miscommunication and delay in getting my order out to me. Another offer was extended to deliver the items to me at no cost the very same day which did occur this time. I appreciate the efforts taken to correct this problem therefore I am updating my review score from 1 to 3.
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I don’t care who you are, in the food and services industry you live and die not just by the quality of your food but also by the service you provide your customers. What’s worst is when a place that used to be fav fails miserably on that front. Since I’m not exactly close by, I decided to try the online delivery for the Pie Factory. The order was a gift that based on the information on their site, should have arrived within 2 days as long as the order was placed early enough; it arrived late. Disappointing but that can happen sometimes with shipping so you have to cut people some slack sometimes.
Now my follow up order I had hopes that this would work out better. I ordered even earlier in the week just in case of any issues. The delivery distance was even shorter from bakery to its destination. Now a week later and the 2^nd day delivery has yet to arrive!!! I contacted them directly a few days ago and there were apologies and promises to get the delivery out that same day if possible (you mean it hadn’t been shipped yet?!) unfortunately that did not happen, I was given the option to have it delivered yesterday by the manager (Mr. Tod?) funny enough I call and the bakery is closed! I leave a message and no one calls me back of course. Now today, still no delivery. I call again and at first no one picks up during their normal hours of operation (seriously?!) but on a later attempt someone picks up and immediately hangs up the phone!
I have very little patience for poor services from any establishment that I am trying to give my money. The food here is pretty good but it’s really not worth dealing with such extremely terrible management. If you actually go to the store then I guess it may not be so bad, though there are other reviewers who seemed to experience poor service there too. Personally they will no longer get my business at this establishment, can’t support a place that doesn’t respect their customers.

Pies are delicious.
Business practices leave something to be desired.
I made a Thanksgiving order over the phone for two pies on November 18. I told the woman I’d pick up the pies on Thanksgiving day at 2:30. I made my payment by credit card over the phone. She said they would close at 5:00 on Thanksgiving day. I arrived at 3:30 and they were about to close. A woman came to the door and said they sold out of pies.
I had placed my advance order for nothing! I ordered a pumpkin pie and a chocolate pecan pie. The woman managed to give me two pecan pies. (She said she didn’t have any more of what I had ordered.) Had I arrived two minutes later, I would have walked up to a locked up shop. They do not honor their advance orders. What a disappointment. I guess their bottom line is making money, not running a business with integrity.
Their pies are good, their service is horrible. I was warned of their shoddy customer service but decided to try the place anyway.
Buyer beware.

Last Monday I was studying in the library and for some reason I opened Unilocal.On my homepage, someone just added a review for Mr. Tod’s Pie Factory. Then I started to read the reviews here. I was so distracted that I couldn’t focus on my homework at all and I felt like I would explode if I couldn’t have a bite of the pies! But Mr Tod’s is closed on Mondays!!! I almost cried out when I noticed that.
The next day, I went there in the afternoon and in fact I couldn’t concentrate in the morning… My friends and I got a big peach pie– great crust, and two small sweet potato pies– great filling. They were just AWESOME!!! I then signed up for our halloween party’s shopping chair– so that I can just go to MR Tod’s to order a tons of pies for our halloween party LOL

I’d been wanting to come here forever! I was going to a dinner party and decided that the perfect dessert to bring was one of Mr Tod’s Pies. They didn’t have a red velvet pie, so I chose the Chocolate Crème pie. The pie shop is located in a strip mall on Easton Avenue. If you’re exiting off of 287, you have to drive through the traffic light and make a right into the strip mall. If you turn at the light, you won’t be able to make a left into the strip mall. If you see the «Imperia», you’ve passed it. I know it sounds confusing, but once you’re in the pie shop, you’ll forget other things.
They have a huge selection of pies; some are on display. I also enjoy the photos of Mr. Tod’s humble beginnings and «his first day of work». It’s nice to see a local resident doing big things in your neighborhood. The pie was a hit at the dinner party. It was soft, creamy, velvety, and chocolatey. I enjoyed every bite of it.
It’s so worth the drive there if you’re traveling far. His pies are legendary!

I was here on business (of sorts) and got to try a variety of his pies. Let’s break it down, shall we?
–Blueberry — Great flavor, not too sweet, loved the crust (not underbaked like so many places)
–Apple Crumb — Not only was the filling tasty but the I loved the crumb topping. I could have just eaten the crumb topping, in fact. Yum.
–Peach pie — Tasty, definitely had that fresh fruit taste to it.
–Banana Cream Pie — Out of this world. Big chunks of banana were balanced by a silky smooth filling and fresh whipped cream on top. Absolutely delicious.
I also tried a bit of their red velvet cake which was moist and had a delicious cream cheese frosting. Very happy they didn’t overdo it on the frosting so the cake was overwhelmed like so many places do.
I also tried a free sample of their key lime pie, and no surprise it was delicious. If I was in the area there’s no doubt I would stop by and pick up a pie. My only problem would be deciding which one.

Three words: Sweet Potato Pie.
One of the Best Pie I ever tasted. Mr. Tod thank you for being near my house.
P. S. Also try their red velvet cupcake. out of this world!