Pier 4 Hotel

My family and I have really enjoyed coming here over the past 3 years. It’s very clean. No smoking is what I really enjoy. Although the past 2 times I’ve stayed, my neighbors would smoke on the balcony and we could smell the smoke come through our ac vent. The pool and Crabby Jack’s right on the bay is so enjoyable. The walls are rather thin so you can hear your neighbors. I am one who sleeps in complete silence so it may not bother others as it does me. The receptionist is very nice. People seem to have been coming here for years and the staff recognizes you from previous stays. All in all the continental breakfast is nice; waffles, fresh fruit, donuts, bagels, juice, coffee, tea in a nice room with televisions.

My niece and I have been coming here for a girlfriend weekend for the past three summers now. Recently I had to stay because of surgery my mother was having. Dawn Evangel, the front desk office manager was so kind and considerate of my needs; giving me a 10 percent discount card for a nearby restaurant, phone numbers I needed, and even a recipe for an asparagus concoction designed to kill cancer cells. The hotel is undergoing considerable renovations, and I can’t wait to get back in a month with my nice to just enjoy the space. PS. They even thought to put a nightlight in the bathroom and extra outlets in lamps and all around the room. Continental breakfast was really good too!

This review is not based on the hotel accommodations per se, but rather on a customer service experience which, as a first impression did NOTHING to make me think this hotel was worthy of my business. My family and I had dinner at the Crab Trap next door last night (12÷23÷13) and afterwards my father wanted to stop at the hotel — he’s from out of state — to get pricing on rooms. The young woman working the front desk sometime between 8 & 10pm — she was also working the switchboard — was helpful, only reluctantly… she treated his inquiry as more an intrusion instead of an opportunity for the hotel to have another customer. He had to ask her more than once for rates for the rooms. She was reluctant to provide rates since they would be changing in the new year. This is understandable but one can anticipate a general increase to what rates might be only if one knows what the current rates are. She finally provided the information but not without a less-​than-​customer-​friendly attitude. If she represents the welcome one can expect from Pier 4 then you can keep it and my family and I will gladly take our business elsewhere.