E-Z Memories

Brides beware! I was married at One Atlantic in October. I did not receive any communications from EZ Memories for over one month. Finally, in December, I received an e-​mail advising that my photos were ready.
They were absolutely awful. Some were actually inappropriate, all were uninspired and boring, and many were taken at unflattering angles. None of the photos were retouched. I was married at sunset over the ocean, something you would know based on the photos. The family photos that were taken were compilations of lines of people standing with no order whatsoever and no background. We were hundreds of feet out over the ocean and none of the photos reflected this.
The worst part, upon being devastated by the hack job they did to my wedding, was that when I called the studio demanding the photos be taken down, Eric laughed hysterically. I sent an e-​mail describing my issues with the photos only to receive a response from Eric which accused me of being dishonest and effectively, only disliking the photos in hopes to get a discount.
I asked for a 50% refund based on the fact that the photos were not what I explained to Karen, at our 1+ hour meeting, that I wanted. Not only did they not come close to the vision that I described to Karen, but they were completely untouched.
If you want photos to document the fact that you are getting married, EZ Memories may be for you. If you want any type of artistic, creative, or interesting photography, you’re better off having your cousin use her iPhone with Instagram.