A&E Factory Service

It’s a shame that there aren’t negative stars here. I would give them –5. The tech walked through the door and started shaking his head. The first thing he asked was whether the factory sent parts for the repair. That was my first clue that he was looking to get out of the repair ticket. I was very specific on what needed to be done when setting up the appointment. He then proceeds to tell me that the job is to be for two people and he has no helper. Apparently A & E updated their dispatch system and the time allotted toward jobs is wrong on many tickets… is what I am told. The customer suffers because of shortcomings of the company. I hope anyone considering using this firm thinks long and hard about contracting them for repairs.

Called the service to replace bearings in my washer. Got assurance that they will use my parts and got flat rate of $ 129 for the service.
At the day of the visit technician called and said that they require parts purchased thru them and that will cost me ~$ 1,000.
Whatta service!