Vons

Excellent customer service. We are on a family vacation in del mar for the week and stopped here at 10 pm to get some needed groceries for the rest of the week. 5 stars because 1. It was spotless 2. Their produce smelled so delicious and was so clean and well organized 3. The man at the register was so kind and friendly 4. The boy bagging our groceries was neat and nice and offered to help us to our car 5. The deli was open late and though we didn’t get any sandwiches, the menu looked great. Oh and 6. The karts were all in great condition. Maybe karts are only jank in Vegas but I was very impressed.

Love this Vons. So big. Big parking lot. Lots of staff on hand so you don’t usually have to wait in line for very long. I just can never find anything here only because it is not my regular store. I’ve never had a problem finding something that I was there to get. I only go to the grocery for essentials that I don’t get at TJ’s or Sprouts.

This place is ridiculous. I bought a candy bouquet for my dads birthday who currently has pancreatic cancer. I gave it to him the next day and already having major stomach issues get sick and we check the date and it its expired of May last year. I’m not one to waist my time and complain and go through the trouble of returning things because I feel like it’s a brat like move. But minus the fact it was around 27 bucks for 5 damn things of candy. I call the manager and she tells me she WOULD find the receipt for me because I no longer had it. I go to the vons and go to one of the supervisors because no one was at costumer service, he insists on tellin me that he doesn’t know if I made it myself and I’m trying to scam. (Which is rude and insulting) and they made a price tag with a price lower than what I got it for. (20.00) and as he asked another supervisor she said «oh yeah, (lady’s name) found the receipt» right after I told him it was the wrong amount and he asked if its the right or wrong amount and she says «I don’t know «as he shuts me up and gives me the 20 bucks. I’m saying this because if I were an asshole I could sue you guys. But I’m not. This is so ridiculous. Also I asked the supervisor of he took them all down. And he tells me they were for Christmas. But yet they expired may of last year. So caught you guys in another whole. I’m looking forward to a call back 760−846−1728

Decent spot with some chill folks…
But they are too spotty with the roasted shredded chicken being out. They only have it out like once a week… I need my chicken.

Not a bad Vons. Parking can be crazy, but the floral department is beautiful! There’s one big Latina cashier that is rarely in a good mood and seems bothered by everything so minus a star for her! Deli department tends to seem bothered by any requests. Don’t even think about asking the butcher department to filet any meats– what a mess!
Produce department is well stocked and great deals on the six pack of mix and match wine & liquor deals.

This is one of the cleanest, well stocked Von’s I’ve been to. All the staff are helpful and courteous except for the deli staff. Today I had the worst deli experience of my life. There were 4 deli staff workers behind the counter and 2 customers being waited on. One of the customers told the woman at the cash register that she was making a mistake in their transaction, so she had to call another deli worker over to help her. In the meantime I had been waiting at least 5 minutes, so when a third worker ambled over to the register to give her opinion on the troublesome transaction, the frustrated customer said to the 3 of them“why don’t you wait on her”, and he pointed to me. A couple of the deli workers then finally looked at me and didn’t say anything, so the customer walked over to me and touched my arm and said to the 3 deli workers «see her? she’s right here». I told them I had been waiting almost 10 minutes. A man finally begrudgingly waited on me. I asked for 1 pint of salad, and he proceeded to only fill the container halfway. I’ll avoid this deli from now on and warn my family and friends.

An OK store but a seriously whacked cashier… I was only buying a few things and knew one major item was on discount, but it didn’t ring up that way.
The cashier was offended that I challenged the price, even telling me I was wrong. But I insisted they check it out and sure enough, I was in the right. She adjusted the price but then just stood there and let me bag everything myself. Really?

Even though this Von’s is out of my way, when I’m in Solana Beach I’ve been stopping here because I like their produce. Today I went to the meat section and picked up two packages of turkey legs that were to expire ⁸⁄₁₄. I went to get a plastic bag to put them in since they were a little wet, and I smelled something really bad. The smell was from the packages which also got on my hand. I pointed this out to the guy at the meat counter, and he apologized. I washed my hands in their bathroom, but could still smell it. I then went to the deli counter. I asked for half pound of ham off the bone. I saw some sliced ham sitting on the slicer, and he went over and took it from there. I asked him what he was doing, and although i didn’t see him get the ham from the case and slice it himself, he said he did. I then asked for some fried chicken, and he started to use tongs that were encrusted with what looked like potato salad. I asked if he was really going to use those dirty tongs to get my chicken, and I think he realized that wasn’t a good idea. I said I don’t want any chicken now. Finding a store manager to talk to was impossible. Apparently they hide in their office instead of working on the floor. At Ralph’s in Carmel Valley, the managers are always at the front ready to speak to if need be. I won’t be shopping here anytime soon after this unfortunate experience today.

Picked up some champagne and orange juice for the fair. Not to crowded and there was plenty of parking. Great service and great selection!

I live very close to this Von’s but still would only shop there when absolutely necessary due to customer service, diversity of products, quality of produce, overall ambiance.
However, last November I needed to pick up some prosciutto and went in with granddaughter who was 11 ½. I wasn’t sure where it was and was looking in the meat section. I asked a butcher where it was and he mumbled something and pointed in a direction — we thought it would be close to where he pointed. It wasn’t. There was no one else around to ask so I went back to the meat counter. At that point the butcher had gone into a back room. I went in and apologized that I didn’t understand what he said and could he please tell me again. He was rude and again pointed in a direction. I went out and was standing there with my granddaughter trying to decide next steps — as there were still no other employees in sight. Another butcher arrived in the meat department and the other butcher came out and they started talking. I went up to them and again, and said I still couldn’t find it. The butcher who I had asked twice for directions — pointed to the front of the store and said very rudely, «go straight up this aisle, when you get to the end, turn left. After you buy it, the bus will come by to pick you up.» As I am a senior citizen, I am assuming he meant the bus that takes older people on errands. I have not shopped in this Von’s since — and won’t.
All he had to do when I first asked was to say, it is in the deli dept. The deli dept is on the opposite side of the store and his waving us in that direction just did not get the job done. His insult was inexcusable. I called the store when I got home and of course, the manager was gone for the day and no one was available to take the call.

This is a great grocery store in the middle of some expensive homes. I imagine they have a lower score based off this fact, however I thought it was a clean store, good selection of foods… and great «scenery» everywhere… ;)

I am very unhappy with the overall decline in this store. I remember going in there and having so many employee’s ask me if I needed help it seemed like a little much. Well so much for those days they are gone. If you go there now the employee’s are talking about there lives so much you’ll just get in the way when you want to check out. I mean little to no eye contact and the worst part is they will continue a dumb personal story while your there to buy things without so much as a break. Oh a the guy who works stocking frozen foods and yogurt products don’t even bother him to ask where anything is he may yell a point in a direction if your lucky and he will never look up from whatever he is so angrily doing.

I’ve been shopping at this Vons regularly for the past 5 years — since I moved to Solana Beach. It’s very convenient and overall my experience has been good — up until a few months ago.
Since the summer I’ve noticed the store is short-​staffed. Checkout lines can be long, and it can be difficult to find help when you need it. Sometimes I use the self checkout, but that doesn’t always go so well for me, so I try to avoid it.
More concerning though is the declining quality of some perishable food. I often find expired items in the cases. Last week I removed at least 15 expired packages of Primo Taglio Black Forest Ham from the deli case and gave them to the deli staff. The dates were several weeks old, so clearly their staff isn’t doing a critical part of their job. Items this expired should never be out. I have also seen plenty of expired dairy in cases. Produce sometimes doesn’t look very fresh or is badly bruised, and much of the produce I buy spoils in 2 – 3 days (yes, I checked my refrigerator — it’s at 34 degrees).
I’m inclined to do most of my grocery shopping elsewhere at this point. Vons was acquired by Albertsons shortly before I noticed this decline. I can’t say there is any connection, but I’ve never been impressed with the quality or selection at Albertsons stores.
If you shop at this Vons store, make sure you closely inspect what you are buying! Thanks for reading.

Great Store! The employee’s are always friendly and very helpful. They have Prime beef and just started carrying Choice beef. Love the sandwiches in the Service Deli. They use local company Sadie Rose bread for all of there sandwiches.
Store is always clean and tidy.

Vons has gradually been driving away my business, this Vons more than others. First noticed seriously higher prices at Vons than other grocers in 2012. Then realized this Solana Beach Vons often charges even more for the same product than the Vons a couple miles up the road.
Here’s the last straw. Went to donate coins to a charity via the Coinstar machine at this Vons. Clicked on donate to charity & the ONLY charity that came up was a «Safeway Foundation».
Clicked «Other» to find the list all charities supported & none were shown, but a 4 space prompt came up to enter the code for the charity you want. BUT there was no list of codes for other charities on or near the machine, or even on the Coinstar website. This felt downright dirty.
Coinstar is partly responsible too, for loosening their policies to allow this kind of manipulation & misleading patrons. In the past you could count on all supported charities being shown & available on any Coinstar machine.
Talk about lip service to charity. «Safeway Foundation» indeed!

I’m here fairly often, at least twice a week. It’s well stocked and organized and although the quality isn’t like the new Whole Foods standards (or prices!) this is totally the place to go for the essentials, one your way home to grab dinner, or to do your full weeks shopping because of the excellent staff. Well, except for the floral department. Anytime I pick something up there that needs to be wrapped up or need any help of any kind I seriously feel like they hate their jobs. Smile! It’s flowers! But you produce guys? You’ve got it down, thanks for being so helpful and nice always.
They always greet me and ask if I’m finding everything okay, rest assured Vons employees! My cart is filled with dairy and gluten I shouldn’t be eating, but thanks for checking! The parking lot can be cray cray but the front end clerks keep the carts cleaned up. Stop signs are usually for stopping dear people of SB, come to a complete halt and check it out next time you’re there.
A note on the bag charge for 10 cents, thats a Solana Beach law and not necessarily the preference of the store. It’s good for the environment so get over it haters.

Was a loyal fan of Safeway’s until I moved to SoCal and discovered the arbitrage pricing at Von’s. Grrr… my produce never tasted so flat.
One saving grace: chewy chocolate cookies! The expensive $ 4.50 for 1 dozen kind sold in the bakery section. I could eat them all day!

Standard San Diego grocery store. Decent deli and seafood, very nice floral section, and overall good prices with a good selection. Organic produce section is expanding and coming along quite nicely.

Seriously Solana Beach Vons? I’ve been a loyal shopper for two years and now you’re going to charge me 10 Cents per bag? Sorry, but you just lost my business.

Solid grocery store. Conveniently located just off the 5 Fwy, I stop here occasionally to pick up a few groceries on my way up to Carlsbad. I visit the area for 6 days a month so I had to find a spot to pick up some essentials for a road warrior.
The store is always kept very clean, the staff is friendly, and the lines move quickly. I don’t purchase fresh groceries here, so I can’t comment on the meat or produce areas. I usually pick up some Wine, Beer, Bottled Water and the occasional snack. Parking is pretty good and there are plenty of shops in the shopping center for you to browse.
Will I return? You bet.