Public Storage

Desiree was great and helped out a lot today with moving boxes, y’all should give her a raise and a pat on the back on how wonderful she is also very nice and a pleasant to be around.

Went in to buy some moving stuff Vida helped me out she is awesome she helped me pick out the stuff I needed it my mind was all over the place she really helped me focus and get the items I need to move with out her help I would have made several trips back. This time I got everything the first time. She also gave me some good info on storage lockers if I ever need one but I’m not in need of storage. I will definitely be coming back here if I need anything. Ask for Vida she will get you what you need.

My review is in line with many of the others. The word «customer service» does not exist in their vocabulary. These guys are con artists and I believe they train their employees poorly on purpose to blame them for the mistakes. And what is worse, is that they do not have the corporate decency and honesty to support and back up their employees and their word.
Please keep in mind, this is a Storage Unit. This is no rocket science, nor are we asking them to perform Brain Surgery!
So here is my story:
1. Bait and Switch:
I called a number of local storage places to compare prices and my last call was Public Storage. I told the girl on the phone from their corporate that I needed 2 – 3 units. She told me that I am lucky because they have the units available! Lucky me!!!
She also told me that their prices are the best because the first month for each of the units is $ 1.
Another great thing!!! I asked her to reserve 2 storage units and we will probably need the third one by the next day as we are moving a lot of furniture.
All good so far!
The Movers show up with the truck and we were told that the $ 1 per unit is for one person for one unit only! We told them that this is not what was promised to us, and they said that the corporate people have made a mistake and we would have to take this up with them.
At this point, we have 5 guys in a big truck full of our stuff waiting to off load. So we bought into the solution. Believing that the «Corporate» will stand behind their sales people’s word.
I called the Corporate, left a message with a supervisor and never heard back from anyone!
I called a week later to follow up and the following day, I received a call from a supervisor. He told me he will look into this. He was apologetic and said he would find a way to make it up to me. Never heard back from him!!!
2. Lack of Communication:
When we got there, we found out that they only had one unit available for us, not two. The reservation was for one only! This is not that big of a deal looking at it from the big picture point of view but that tells you how disconnected and disjointed these guys are! A mess!!!
3. Lack of Staff Training:
After I got the the storage units, we wanted to make sure all 3 are on auto-​pay. I was told that 2 of them were not and they told me that they will set it all up for me.
Well, I was just contacted to pay the payment as the auto-​pay was not set up for one of the units! Why???
I was told that at this location, they could not set things up for me and that I need to call the Corporate Office.
So I called the corporate office. I spent 45 minutes on hold. Then the person who answered my call could not help me and told me that she would transfer me to a supervisor! They needed a supervisor to set up my payment and figure out why ti was not set up!!! It gets better, once she transfers me, we get disconnected! 1 hour on the phone and time wasted!
I called the the local Public Storage at 4 pm, and had to leave a message since no one was there to answer my call. I told them that I do not want to waste another hour on the phone and to have someone who can take payments to call me.
The next day, I received a call from the local office. She told me that she can not have anyone from the corporate office call me to take my call and that I would have to call and be on hold to make a payment!!! How could this be? You have to wait over an hour and deal with incompetent people to make a payment? What world are we living in? Is this the twilight zone?
I told her that this is not good enough for me and to have a supervisor who can make decisions call me. I told her that this is unacceptable and poor business management!
I received a call back the same day from Andrew, the District Manager! I told him about my endeavor (the whole story) and he notified me that I can make my payment online. I made the payment and set up the auto-​pay! I asked him why no one had told me about this? He said he does not know and he will look into it.
I then asked him about the Bait and Switch and the inconvenience that we had to go through. He told me that he will look into it and he will try to figure out what has happened! This answer is as bad as «I’m sorry for the inconvenience, but we can’t do anything about it»
And ultimately he gave me that answer as well. I asked him to connect me with someone who is above his pay grade to help. He said that he can not. I told him that he can give me the following two options:
a. We are sorry for the bad experience, the fact that you were duped and the bait and switch. But such is life and this is how we do business. Tough luck, hope to dupe you again!
b. Let me see how I can help you. We believe in taking care of our customers. We stand behind the promise our employees make, and if they make a false promise, we stand behind it and we have integrity.
He Chose Option A!
Conclusion: DO NOT WORK WITH THESE GUYS. THIEVES! COMPLETE LACK OF INTEGRITY!

This is the worst maintained storage unit I have ever experienced in my life. Recently, after the heavy rains, my son visited our storage unit and discovered that there was a significant leak in our unit. My son and his wife had to move all of the items that I am storing from one side of the unit by 5 feet to avoid other items from being damaged but we were able to keep the same unit at the time. I had rented a much larger unit because at one point I had more items in the unit but had been downsizing.
Three weeks later, I receive an urgent phone call from a visiting manager. In his voicemail, he said that it was urgent that I called him but no he left no detailed as to why it was urgent. I didn’t noticed the missed call until after hours. Upon hearing that there was an urgent message, I didn’t know if there had been a fire, break end or more water in my storage unit. Upon hearing the message, I rushed over to the unit after hours so that I could check on my belongings. Outside it did not appear to be a break in or fire. But when I opened the storage unit there was another large puddle of water in my storage unit!
When I rented this space, my original strategy was keep the larger unit and downsize on 1÷22÷2016 for a smaller unit.
I asked the manager if because for the whole period of time that I had been renting had issues with water if the could consider providing one free month of a significantly smaller unit, if I could move my items to the smaller unit yesterday. The Manager not have the authority provided me a phone number to Customer Service and the District Manager’s which I called yesterday afternoon. Customer Service assured me that the District Manager, his name is Andrew, would be helpful. I asked the manager if he could comp 1 – 2 days while we waited, he said he had to wait on the DM’s decision but that he would explain to the DM of the challenges that we’ve had with this unit for the past 30 days including the most recent leak. The District Manager did not return my call and no one else had the authority.
I’m an action oriented person and if this were my customer, I would have immediately provided a win-​win solution especially if their unit had a significant water leak. After all, they had the roofers repairing the roof of my unit on 1÷21÷2016. And, the water had a big puddle in the unit. Also, the drywall near the leak shows mold forming on the wall. Disgusting!
My concern is for everyone who is renting with this company that they may have damaged belongings as the buildings are not well maintained.
This afternoon, I rented a cargo truck so that I can get everything out of the unit in one move and relocated my belongings to another storage facility in the area. Had the District Manager been on top of his business and returned my call yesterday, they would have had a long term customer. After, I moved out, I was told that the DM was going to offer me to downsize. Then why no phone call to advise me when you know I also said that I will go find another facilities since no one was able to resolve this problem. Then hours after I did move out, I receive a call from the DM and his only response to this situation was I’m sorry. To me sorry is a word means nothing when a persons actions are scripted and have no substance behind the meaning of the word.
Overall, I will be giving a excellent rating to the storage company that I moved my belongs to as the facility is so clean it smells very fresh.

Camille is very professional and helpful. Its people like her that keep me coming back to Public Storage.

$ 60 for being «late» 2 days. We emptied out the storage early but my boyfriend didn’t check out with them until 2 days after our supposed scheduled check out day. He thought we had 30 days for the $ 190 we spent on a storage unit… guess not! So that turned out to be $ 250 for less than 30 days…

The very best of Public Storage’s corporate hopes are embodied in Camille. My recent interaction was in the light of some family difficulty; had to remove things from a larger unit into a smaller. This bright and alert young woman was completely professional, clear, articulate, and at the same time, managed to make a hard transition easier. She has full command of the information, explains all the options clearly and with patience. She found a unit that accommodated my things within the same building and followed through on all the details cheerfully and with high standards.

Camille is very friendly and helpful every time I come into the office. I would recommend her and public storage in Solana Beach. Thanks!

Came in and this place was packed! Josh and Camille were awesome and made sure everyone in the office was taken care of. Their district manager, I think his name was Andrew, was helping out too! They were a great team and I left with more than I came in for but it was everything I needed. Recommend to anyone and everyone.

This was the perfect place to store my stuff for the summer. Everyone was helpful and easy to communicate with. Wish it were more climate controlled, but it was exactly what I needed.

Juana was great to work with. She even stayed past closing hours to get all paperwork complete on our unit. She was professional and moved quickly to get us moving! The unit is great and all gates, locks, etc work without a hitch. We will use them again. Thank you Juana!

Never used Public Storage before but Juana the store manager was super helpful, handled everything quick and the process was very easy!
Thanks Juana!

Great facilities. Juana was incredibly professional helpful. I am confident in this company.

The service by Juana was excellent, she was very knowledgeable and give me tips for move in day, gracias!

The staff who work here are great and helpful — I have nothing but praise for them. The folks in the corporate area are another matter. They entice you in with decent monthly rates then jack up the rates with very aggressive price increases.
My monthly rate went from $ 137/​mo. to $ 156/​mo. just six months later. That’s a 14% increase. Then the rate went up to $ 172 a year after the first rate increase for a further 10+% increase. So in one and a half years my rate increased a total of nearly 26%, about 10x the rate of inflation. I have no doubt they’ll keep increasing it, sticking it to me at least once a year with price increases at many times the rate of inflation. I live far away from the storage unit so it makes it hard for me to switch. This is a mean-​spirited way to do business.

Juana was excellent and I would highly recommend public storage to my friends and family!

Great customer service! Juanita was very nice on the phone and Jason helped me. They were both really nice. I felt very comfortable. It’s very easy to get into my storage unit and love that there’s parking next to the units. Love the hours as well. I found a great deal online and it’s exactly what I reserved. Good prices and I’m very happy.

This is my second time renting a storage space in Solana Beach with Public Storage. Juana and Jason do a terrific job! Great customer service! :). Nicholas M.

This place is a con. There is a great deal advertised — rent for $ 1 a month or save this much off each month (they generally rotate). However, once you start renting you’ll find yourself paying more down the road as they constantly ‘raise’ the rent on you. It’s pretty poor practice, and they take advantage of active duty personnel who deploy — don’t be surprised when your rent is raised while you’re deployed and unable to move your stuff out. So you find yourself paying more and more…
If you’re looking for long term storage I recommend continue shopping and try the place across the street. Otherwise your rent may end up doubled in no time flat.

Great, helpful & very nice staff. The website was user friendly. I would recommend this storage facility.