Prime Time Fine Jewelry & Watches

I came into Prime Time to see about getting a ring fixed that was my Great Grandmother’s, and to get a ring sized that was my Grandmother’s. Both rings are priceless to me. I was hesitant to leave them with anyone since they are irreplaceable. Liz made me feel at ease and went above and beyond to work with me. My Great Grandmother’s ring was fixed the same day and they did an amazing job on it. My Grandmother’s ring needed to be sized down, and I was so scared to leave it, since it is worth so much and is irreplaceable to me. I wanted it sized with a laser and to do that it had to be done at a different shop, Liz personally took it and watched the ring get sized. I am so happy with the work that was done and with the professionalism and knowledge of Liz and the rest of the staff. I will be back with my husband in a few months to have a custom ring made. Their prices are fair and their work is exceptional!

My rarely-​worn Omega stopped running, so I took it to Prime Time for a battery replacement. After Michael inserted the new battery, it still didn’t run, so he suggested sending it to a watchmaker for a diagnosis and repair estimate. A week later the news came that the watch needed a new circuit board costing almost $ 500. Ugh. I wear the watch so rarely I decided to pass. When I dropped by the store to pick it up, Michael suggested sending out for a second opinion to a different watchmaker. A week later, the watch came back running perfectly after a $ 50 disassembly and cleaning. The entire staff at Prime Time are so professional and courteous, I would never go anywhere else.

Spoke to Robert on the phone a full hour and twenty minutes before store opening– VERY helpful, extremely polite and engaging. Not for an instant did I feel remorse for having to sell my fine jewelry to these folks. Will be heading into their store in a few moments and expect only the best service!

My husband and I stopped in to inquire about a replacement leather strap for his watch. We weren’t there to buy diamonds and pearls, but we were treated as if we were. They displayed countless options from which to choose and then found a perfect replacement. We were very happy with their level of service and quality of merchandise. PLUS they have a glass container filled with M&Ms! A very pleasant experience all around.

I was referred to Liz at Prime Time Jewelry from a friend to help me create new jewelry from some pieces that I inherited from my Grandma and then get them appraised for insurance purposes. Liz was great to work with, very responsive, was excited about the ideas I had, and was able to share my ideas with the Jeweler. She provided some estimates on the cost and time it would take to complete. She was spot on and I couldn’t be happier to have jewelry that I can finally wear instead of just sitting in my jewelry box.
It’s hard to find good, reputable jewelers that you trust that aren’t just looking to make a sale. Everyone at Prime Time was very friendly, ready to help each time we visited, and were looking out for our best interest. I will definitely be back for any jewelry needs I may have in the future and have already referred friends/​family.
Thank you Liz for all of your help!

My friend recommended Prime Time to me when I told him I was going to be proposing to my girlfriend (now fiancé). I met with Liz Rayon, who welcomed me as if we were childhood friends. No sale was pushed on me, just questions about me… to build a friendship — it was awesome. She then proceeded to ask me about my plans for how I was going to propose, and shared my enthusiasm and excitement.
Now about the jewelry: My intent was just to start looking for engagement rings, but quickly caught my eye on a very unique setting. She fielded all my questions, showed me all the options, all the while reminding me that I should take my time looking and make the right choice — whether or not I purchased from her. Fast forward a couple weeks… I ended up making the purchase with the original setting I found. She guided me towards an incredible diamond as well, and helped me to customize the way it would fit in the setting.
In the end, I got (what my fiancé says) the perfect ring. Couple that with an incredible experience with Liz and Michael, and you get a perfect 5 star rating. No doubt will I be making my recommendations for friends and family to go to Prime Time for anything jewelry.
Thanks!
Sean

I took in my diamond earring to have the post replaced. Service is very friendly and offered a bottled water. The customer service is beyond excellent. They even graciously showed me the jewelery to try on & they offered to clean my gold necklace. I would highly recommend Prime Time for any jewelry repairs and they do offer a wonderful selection of jewelery.

I recently brought my antique pocket watch in for service and appraisal. From the moment you walk into the shop, you feel very comfortable and everyone that works there greets you with a smile. This isn’t my first time visiting Liz and Michael at Prime Time, but even on my very first visit I was asked if I would like something to drink and was offered a comfortable place to wait for Liz. This time I was seen right away but I was still treated with just as much kindness and professionalism as the first time.
I really wasn’t sure where to take my pocket watch due to the age, but Liz was undaunted by the task. She looked up my watch and examined the serial number, movement, etc and then provided me with an estimate. Liz insured that my watch was repaired with care and contacted me throughout the process to update me and keep me apprised of when I could come collect it.
When I was able to collect it, the watch worked flawlessly despite being over 100 years old. Prime Time is a very nice shop, they do excellent work, and are all about customer service and care. Michael even took the time to explain how to set my pocket watch and wind it on a daily basis.
Fantastic shop — can’t say enough good things about this shop!

I love this place. All the pieces are amazing. I’ve had custom work done for me and the staff is BRILLIANT!!!
Ask for Liz she is the best!

A couple of years ago, I had to stop wearing my favorite watch, because it had a link that was broken in the wristband. I attempted to have it repaired by a jeweler in Fashion Valley, but they explained that the manufacturer no longer serviced that model, and that replacement parts were not available. When I asked about sending the watch directly to the manufacturer, they quoted a minimum repair cost that was several hundred dollars. In frustration, I sidelined the watch.
Last week, I stumbled on an extra link in a bedside nightstand, and used the Unilocal app to locate the nearest jewelry repair location. Turns out, Prime Time is just a block from my home. I called, and Michael answered. I explained that I needed a link replaced and asked what time they closed. He replied that while they were already closed, that buzz me in if I were close by.
When I arrived, I noticed that the shop was actually closed on Mondays. I was impressed that Michael wasn’t just sticking around for a few extra minutes on a regular business day.
As if that weren’t impressive enough, he spent the next 15 minutes pouring over my watch wristband, diagnosing the problem. When he’d finished, he explained that he could provide a simple repair, and we could cross our fingers that it worked, or I could leave the watch with him for a few days, and he could fix it properly. As this is a valuable watch that I hope to own for a long time, I happily surrendered it to him. I was pleasantly surprised to see that the estimate on the repair was only $ 35.
Two days later, I got a call from Prime Time, explaining that my watch was ready to be picked up. When I arrived to pick the watch up, I was even more surprised to find that the total cost was only $ 10.
I didn’t buy my watch at Prime Time (though they do have an impressive display of beautiful watches!), but I’ll definitely take my business to them next time. Outstanding service. Absolutely top notch!

My wife and I have bought 3 watches and numerous pieces of jewelry from prime time and have been extremely happy with every experience.
Quality products, knowledgeable staff and great atmosphere.
I would recommend to anyone looking for real quality watches and jewelry

«I have now been twice to this establishment and twice have been attended to with care not shown in most places.
I happened to stop by when they were closed and Michael graciously fixed my son surf watch although they were clearly not open. By the way, they are adding the line of surf watches soon so check back.
It is the type of customer service that sets them apart!

Great place… Nice watch selection. Everyone is very helpful. Liz is the best.
Purchased a few pieces and a watch from them. The customer service was fantastic. Micheal will always work with you to get you good dea.
PLUS there’s ALWAYS a great selection of Pre-​owned, top notch watches in the «special case»… I try to stay away from that one as it makes my credit card catch on fire…

I was referred to Liz by a coworker when searching for a wedding band for my fiancée. I called up Liz and gave her a general idea of what I was looking for (something affordable yet durable). She mentioned that she could stay in late one night during the week since I work til 5pm in East County, but I said that wasn’t necessary and told her I would just come up on a Saturday (I didn’t want her staying late for what I would consider a low-​money sale).
We came in the following Saturday and were greeted by extremely friendly staff who immediately offered us candies and drinks. We met with Liz and spent a bit of time going through some catalogs. We found a couple of rings that we liked, and she ordered both in his size. She also offered to clean my engagement ring for me (I did not purchase it from her). Earlier the following week she called to let us know that the rings were in and that she looked forward to seeing us on Saturday.
The following Saturday we were again greeted the same way, so we helped ourselves to some M&M’s and Jelly Bellys. We picked the ring that we liked best out of the two, while my engagement ring got cleaned again (it’s a bridge design that dirties easily). We chatted about our upcoming wedding in Jamaica and Liz gave me a diamond cleaner to use in Jamaica to keep my ring clean, so very nice! She also gave my fiancée and I a bottle of champagne and congratulated us.
The staff at Prime Time is friendly, professional, knowledgeable and fun! I will definitely be returning for any future jewelry assistance/​purchases that I may have. Thanks!

Usually, I go to a watch place for replacing batteries.
A leo hammel rep pointed me here. I wanted to replace some batts in my dads watches, in time for the holidays.
I’m a noob when it comes to watches, I quickly found out. one didn’t even use batteries.
The watches I had were more special than i thought.
There was a simple aesthetics repair to the band of one, and the other seemed to tick to life the moment I handed it over to the repairman’s hands. He then told me how to keep my dads watches in good working condition.
During my visit, I was not charged a dime.
Totally awesome service over here!

How great can Prime Time be? Only time will tell but if Liz R. being there is any indication, the sky is the limit. Like others I have followed Liz everywhere she has been since I was a teenager. Liz is like family, not just to me but to many other of what can be called «watch freaks».
Since her move to Prime Time I have also met Michael, who is a gentleman and an excellent host when you walk in the door. I also believe Michael is one of the few jewelry owners that is willing to think outside the box when talking about bringing in niche watch brands and fine jewelry pieces.
Like all watch/​jewelry stores, they need to define their brand identity, but they are doing it the right way, with customer service and loyalty.
It will be interesting to see how PT evolves over time. With their expertise and customer service, I for one can’t wait!

Needed my omega watch battery replaced in a hurry, I called on a Monday and they were not open on Mondays but was just there putting up Christmas decorations, they told me to run the watch by and I could pick it up the next day. The staff was very courteous and the repair price was fare also.
Being new to the area and being treated the way I was prime time will be my watch place from now on.

I have been a customer of Liz Rayon’s for years. When she moved here, I was a bit hesitant but that hesitation all disappeared once I visited her. She introduced me to Michael and the rest of the staff, I felt comfortable and knew that this would be the place to purchase my watches once again. Liz really does know her timepieces and I do trust her judgement.
I live in the South Bay and the drive to the store is a bit of a drive for me but well worth it!
Stop-​by and introduce yourself to them, they’ll be able to satisfy your timepiece and jewelry needs.

So, I walked into Prime Time the other day was instantly struck by how «nice» a store it is. Very welcoming, very well decorated, and a VERY nice staff.
I love to just go in and «window shop» and Liz and Mike are always ready to let me try on something new and neat. And what a selection of unique looks and brands they have.
Stop by check out the unique watches and just say hi — it’s worth it!

The best customer service and no-​pressure jewelry store that I have experienced in a very long time. Michael and Liz… you’re the best!
Great selection of high-​end and hard to fine watches and jewelry.