Jean Tailoring & Alterations

Will never set foot in there again! I have been a loyal customer of theirs for many years. I have brought my children’s uniforms to them for several years, as well as any other dresses or pants our family needs altered or hemed. Today I was told that the three uniform skirts I had them alter were going to be $ 25 a PIECE! In total I was being charged $ 99 to hem 5 pieces of clothing. She ever only charged me $ 10 – 12 but today she had the nerve to tell me that the «rent had been raised» and the $ 25 she was charging me would not be changed.
Unfortunately for them they have lost my business and that if any family member in the future.

Took 4 items to this shop a few weeks ago and three of the 4 items came back ruined. The first item, a pair of linen pants, I just wanted hemmed with the original hem. Got them back with a weird hem (not the original) AND a blood stain near the hem line. The second item, a silk dress ($ 550), they didn’t fix properly the first time and after the second attempt, I got it back with snags throughout the entire dress! The third item, a sequined blouse ($ 495), I got it back with half of a row of sequins missing. They took no responsibly for any of it. I asked them to at least get the blood off of the pants when I picked them back up to fix the hem mistake and they didn’t. I am thoroughly upset over their lack of care for such delicate items and for their lack of concern when I brought it to their attention. I will absolutely never go back their and highly recommend you not entrust them with your expensive and delicate items. Steer clear!

I took a couple pairs of pants here to have some seems fixed. They told me it would be a week, which was fine and they looked it over and gave me a price. Well when I went to pick up my items the price was $ 2 more, which isn’t a big deal however when I asked why it was more they said they had to do more work. I made the comment that I thought you already looked at it and that it would be «X» price, she said it is only $ 2. You’re right, it is only $ 2 so why charge me that when you didn’t quote that. I feel that could have been handled differently, otherwise the quality of work is good.

The worst service ever. And these people lie. Took pants in to get altered for an event. They did not have the pants ready (and couldn’t find them initially). Had to come back in two hours so they could do the alterations that were supposed to have been finished. Then, they did the alterations so poorly that the pants were unwearable. They also said they could not do anything to fix them. I took them to another tailor who fixed what they did and did the alteration properly. Because I had now paid for the alteration twice, I returned to get my money back. After fighting with me, the woman finally «claimed» to return the transaction to my card. Though she took my initial receipt and the odd-​looking return reciept for «her records» and would not give me a copy. Two months later, the transaction was never reversed. I should call the credit card company and contest the charge. There used to be an older gentleman that ran this place and he did a great job. But the new management is horrendous. Don’t bother trying them out. Go to Golden Needle in Del Mar instead.

I took a nice wool coat in to get it taken in, and the lady told me that it would be really expensive to do that. She recommended instead that I just take in the sleeves and sides. I was a little leery about doing that, but she seemed very knowledgeable, so I said to do it. I was so pleased with the result! My coat now fits me wonderfully. I’m really happy that she suggested I do the second option, instead of just letting me pay more money. I’ve brought a lot of clothes in for my boss, and I don’t think they deserve any of the three, two, or one star reviews.

So frustrating. Last time I came here I had to pay 4 extra dollars because I didn’t have cash and they have a 20 $ min for credit cards. I decided to give it another go because they are located by my place of work and my home. Not only did the they mess up on a hem for my pants, they wanted to charge me again to fix it! Not a good way to run a business!!! Very frustrating.

This shop is the only one for miles that has a double needle machine which is what you need to hem your knits like tees and tanks with a double seam hemline. The staff is always friendly and accommodating. very pleased with service :)

I love this place. I am not going to say it is the cheapest, but sometimes when something is cheap, you get what you pay for. The service is great, they are excellent at what they do. I’ve taken several different kinds of items in here. Once I brought in a suit I wanted re-​lined and they advised me that this wasn’t cost effective. I feel like they aren’t in business to just make money but do things that would benefit their clients. I have never had anything that I picked up not be exactly as I asked for it to be.

The worst job I have ever had!!! Mia Belle couture sent my daughter’s pageant dress to be altered here… horrible job! OVERPRICED and not in a frantic place to find a decent alterations! Going to go to XUAN in RB to fix this mess!!!

Don’t use their service.
My wedding dress was brought here by Mia Bella Couture for resizing. (I was not provided with the name of this shop by the bridal store.) The seamstress did not have my dress ready by the promise date. Unacceptable. Additionally, the price for resizing (minimal alteration) was absurd. If I had known that the bridal shop uses this seamstress, I would have elected to take my dress elsewhere on my own.

I have brought in at least 20 – 25 pants, shirts, blazers and suits over the past 7 – 8 years and I’ve never had a bad result or poor experience. Sure, it would be great if they were open Sundays and later than 5:30 pm during the week, which would make dropoffs and pickups easier, but everyone here is impossibly nice and diligent.
I don’t love the location — the tower and sign are visible from Lomas Santa Fe, but accessibility is poor. The adjacent Carl’s Jr drive-​through is a disaster, forcing cars to queue and enter on the wrong side of the drive-​aisle, and if all the spaces past Carl’s Jr are full, turning around can be difficult. I actually preferred the temporary space Jean Tailoring occupied when their part of the shopping center was being renovated a couple years ago.
While in the shop over the years I’ve witnessed many interactions with other customers, including several in need of emergency alterations or corrections. Each time, at least while I was around, the Jean Tailoring staff has tried to help.
Everyone I’ve met at Jean Tailoring has been really friendly and helpful, especially the very nice woman who handles the front of house. I have no hesitation trusting them with my tailoring and altering needs.

Took in two $ 300 pairs of jeans to get hemmed. After having the jeans hemmed here, they are now about 1.5″ shorter than I like to wear them. In addition, the seams on the hems are very crooked and the color of the threads does not match the seams on the jeans. I do not know how to sew yet I believe I could have done the same job with a needle and thread. Simply a pitiful job.
I took the jeans back in and showed them how poorly of a job had been done. I received the jeans back with a proper hem as should have been done in the first place.

Excellent service! Recommended by a few family friends; great prices, extremely fast!

DO NOT GO HERE!!!
I was referred to this place by the owner of Mia Bella Salon, where I purchased my wedding gown. Mailyn met me at the Salon where she did the measurements and pinning for my alterations. While pinning me, she actually looked up at me and said «You better not gain any weight». Rude. Like any bride wants to hear that.
About a month later, I had to call them to come and try my dress on again. I came to try it on, and it was really really tight. I figured that it must be me (I am 5’8″, 130lbs), so when I needed additional snaps put on the back, I figured it was an opportunity to watch it for a week. When I called them a week later to ask about it, she said it was not ready without even asking who I was. When I said, «Don’t you need to know who I am?» She replied «I know who you are». WRONG and RUDE. I came back to get my dress and tried it on again. This time, it was just as tight, and even more uncomfortable. The tulle straps were so tight that they cut into my skin, the satin under the lace had being to ripple, and the bustle she made was so bad that it began to rip into the lace of my dress. Not wanting to deal with her anymore, I said I would take it as-​is, and leave. At this point, instead of an apology I had her in my face telling me «You’re fine». I am not fine! In the customer service industry, it is not your job to tell the customer how to feel, it is to make them happy by producing quality work.
When it was time to pay, she said $ 180. I asked for an itemized receipt (not an unreasonable request), and she actually laughed at me. She said they don’t do that, and proceeded to scribble down random amounts on my receipt and exclaim that «the sides took her a long time». Any LEGIT business has contracts to assure both parties are aware of the risks and have accountability. This place has ZERO integrity.
After all this, I was hesitant to take the dress to another tailor. However, it was unwearable (and unbearable) and I could not imagine being THAT uncomfortable the entire time on my wedding day. I am now scrambling to get it fixed, and looking at $ 500 to reverse and fix all the butchering that was done to my dress. Margaret’s in La Jolla has been nothing but professional, accommodating, and upfront about cost.
All in all, if you don’t have the skill to perform what is being asked on something as valuable (monetarily and sentimentally) as a wedding dress, do not agree to it. Mailyn was not only inept at what she does, she was shady with the prices, and unprofessional in communication and demeanor. I can’t emphasize enough the importance of doing your homework with who you are entrusting you dress to. Despite being recommended by the Salon, if I had gone on Unilocal first, I would never have gone there.

Nordstrom’s couture section in fashion valley, as well as St John use her. In fact I called Neiman’s about a custom tailor and they sent me to Jean. Excellent

I have taken my clothes to Jean’s tailoring for years. They have always been honest and done great work. I feel comfortable bringing my clothes and getting their feedback. I even took a speedo to get tailored one time. Awesome!

I took a two pairs of jeans in for a simple hem. Price listed was $ 9-​$ 15. Fine, she charged me $ 30 for the pair. She wrote on my ticket $ 30 and when I went back to pick up the other girl tried to charge me $ 45.She proceeded to walk to the back of the store to call the owner making me wait when CLEARLY it was $ 30. I put $ 30 on the counter, grabbed my jeans and walked. I will not go back nor refer anyone else to them. Mylihn was sweet but this lady was rude.

This is a much beloved tailor shop that’s been in Solana Beach for over 20 years. The owner, a cute Asian woman named Jean, knows everything. She is simply the best for reinvigorating your favorite old garments or transforming a great bargain find into perfection. There is no one else to whom I would take my wedding dress. With her, you truly get experience and expertise.