Edge Physical Therapy & Rehabilitation

I have been seeing Anne for several months after a bilateral knee replacement with some complications along the way. Although Anne has been providing the majority of my therapy, I have also seen the other therapists due to my work schedule. James is wonderful, funny and always has a fresh idea/​approach to try. Each and every person there is personally interested in seeing you progress and improve with each passing week. The massage therapist, Amy, is wonderful as well. Amy is kind and very gentle. This group is obviously a team in every sense of the word. When I needed to see a different provider on occasion due to my schedule, I would learn a new technique or a new/​different way to approach my therapy. It is the first time I can recall being grateful that I was seeing the partner of my usual provider. They all bring something great to the table. I don’t do reviews often but when I get exceptional care or I see a very unfair review, I feel compelled to give a review as well. I read the review by the unhappy person and could not disagree more with their opinion of Anne and the office. I have been there so often since my surgery that I not only see her interactions with me, but with the people that are being treated when I arrive and when I am leaving. She has always been kind, patient and caring. As a healthcare provider myself, I feel sometimes you get what you give. Some people are impossible to please. As far as the insurance issue, if each private practice didn’t require some prepayment at the time of service and waited for the insurance to pay first, all those practices would not be able to keep their practice open as it can be 8 months before you get reimbursed from insurance. I see at my clinic that for whatever reason, patients seem to pay their medical bills last or not at all. We are constantly being asked by patients to write off the balance of their bill. We have patients give us old insurance cards that are no good and if we didn’t collect anything at the time of service we would receive nothing for those visits and therefore we would have no way to keep our doors open. When you are not part of a large hospital it is almost impossible to succeed these days. Let us not assume that all healthcare providers are wealthy and insensitive to the plight of people less fortunate. Let us celebrate these great women who have a thriving, successful business because of their hard work and sacrifices!!!

Extremely impressive service and knowledge. I have had a car accident and have gone to a chiropractor to start my treatments. After two weeks of treatments and 3 x week massages it has gotten to the point of unbearable pain.
I first approached Silpa one of the co-​owners of the «Edge» and after I explained of what is going on, she invited me to stop by for an evaluation.
Once I was able to get in, Ann, the other co-​owner, has done an assessment and within 5 minutes was able to pin point an exact problem I was that was cause of my pain and began to work on it immediately. It is because of their joint efforts I am now pain free and was able to return to my pre-​accident condition. I highly recommend «The Edge» to everyone with any physical need. God forbid, but If I ever need this type of physical therapy services, I will go nowhere by straight to them. I was super impressed how they went above and beyond to make sure I was able to manage my life independently by sharing some tricks of the trade as well. Thank you Silpa and Ann, I appreciate you.

I have been treated by six other physical therapists with three different companies in two different states and not one of them is in the league of Anne at Edge Physical Therapy. She cares personally about the well-​being of her patients and you can tell that a lot of thought is put into the treatment plan and the pace in which it is carried out.
She is so knowledgeable about the human body — she seems to know where every muscle, bone, joint, cartilage and tendon is and how it works. She has a gift for knowing physically how far to go when manipulating and she personally cares about her patients and their progress. I highly recommend Edge Physical Therapy!

I was referred by my doctor to Edge PT for some physical therapy. I was able to get an evening appointment fairly easily. The business is owned and ran by two ladies with PHDs in PT and they are very knowledgeable. The facility is new and clean and nicely though sparsely decorated. The office staff is friendlier than most doctor offices. That is the good part… for the bad part. Good Health Care is hard to find and you won’t find it here. I have been dropping stars with each visit and now quit to find another PT half way through my sessions. The first 5 sessions with Ann were a complete waste of time. It’s bad enough to have an injury but to be mistreated too when your looking for help when your hurting. I was pretty upset and mad after most of the sessions. I was given the wrong instructions for exercises, yelled at, appointments time were cut in half. It was horrible.
I saw Ann at for the first five of the appointments and then switched to Sipla. There several major issues with Ann the co-​owner. When I requested to switch to Silpa things got very uncomfortable. I was yelled at and given incorrect exercise instructions.
They also require you to pay upfront when you don’t have a co-​pay to cover the coinsurance. Problem is that in network providers accept the allowed amount which is always less than their regular fee. They calculate the payment base on the coinsurance percentage of the full price. Which means they are probably going to get paid more than you’d actually owe in the end.
Seeing Ann was a waste of time. Appointments were cut short. One was short 20 minutes out of a 45 minute appointment! Uprofessional.
During appointments she was inattentive. I was doing the exercises in some cases with wrong form. She didn’t notice because she was typing away on her netbook. I found out from Silpa that I had wrong form. It is a waste of time to do the exercises incorrectly for several weeks! It could also cause further injuries.
Unprofessional.
Her bedside manner is abrasive. Her communication style is authorative and lecturing. Even on topics that don’t have anything to do with PT. It ‘s condescending and wasted time with the too much chatter. I prefer someone who will work with me as a coach than give me a lecture on human anatomy. Sessions would end abruptly I need someone more caring and warm to feel comfortable touching me, which is a big part of PT.
Silpa at the first session asked about my work and explained how certain habits could contribute the injury. She discussed proper posture and actually observed the exercises when I was doing them and corrected form. Then things kinda went downhill from there. She would also start appointments late and end early. Communication was abrasive. She got very upset at doing some documentation to get some equipment for work. She completed it too late to help, I told her a week ealier when I I needed. At the end of the last session she yelled at me told not come in because of my work chair. Well yeah what do you think exacerbated/​caused the injury in the first place! Unprofessional. I too the hint and I cancelled all my appointments and decided to seek help elsewhere.
I would avoid the massage therapist too. I hurt for 2 days after. She wouid not let up even when I said it hurt and didn’t work on the problem area very much. It was the worst massage I ever had. I had told Anne about my massage experience and her response was «You’ve never had a a massage before». In fact I have had many massages for the injury and none hurt like that. Again, condescending and rude. The last thing you need when your hurting is to be mistreated.
Response to Business Owner’s Response:
I was told more than once that I am required to pay part of the coinsurance upront by both the receptionists and Anne. This is an unusual practice I’ve never seen before. If you have a co-​pay which I do not, then it’s customary to pay at time of visit. But not a coinsurance. I have never been contacted by anyone from the office regarding billing issues or the care I received.

My doctor referred me to Edge for some shoulder pain after my x-​ray came back negative. They were booked up for a while, but I asked Vicki, the receptionist, to call me if anything opened up. They were very flexible (ha ha!) and were able to get me in for an eval within a day or two.
Their facility is really nice. It’s very clean; all of the equipment is very modern; the windows overlook a peaceful greenbelt/​wetland; the clinic is open and spacious with a couple private rooms off to the side. My previous experience with a physical therapist had me bracing for an abrasive experience; I was pleasantly surprised by just the opposite. All of the staff are very friendly.
The two therapists, Anne and Shilpa, own the business. I think this helps the overall environment and feel of the place; people tend to be more passionate and involved with what they do when they commit such a personal financial stake in it.
Both ladies know their stuff. They try not to bounce their patients to one another, which I appreciated. I mainly worked with Shilpa. Throughout the course of my treatment (8 weeks or so), I worked with Anne only once while Shilpa was on vacation.
Shilpa did a great job of evaluating my situation. I had no idea why I could have a rotator cuff strain or tear until we started chatting about what kind of activity might have caused it. Turns out, it probably had a lot to do with my 110-​pound puppy. I hadn’t made the connection until we talked it through.
Throughout my treatment, Shilpa always took the time to answer my questions and explain things. Now that I have been discharged from her care, I understand enough about what is happening, mechanically, in my shoulder that I feel more confident about evaluating what I cannot (or should not) do until I am fully recovered.
If you are in need of physical therapy, I can’t think of a better place. Highly recommended.

This team is top notch! I recently moved to Snoqualmie and was in need of a new physical therapist. I have 3 herniated discs in my back and suffer from chronic pain if not treated regularly. After a tough out of state relocation, I was in tremendous pain. They’re front office staff is very professional, organized and accommodating. Silpa is my therapist and she is very detail orientated and hands on. She takes her time, listens to not only me (mostly my complaining) but also my body and I have seen tremendous results in only a short time. She is also very good at giving me at home directions for exercises that are simple but effective so I can actually speed up healing and not depend on just my appts for therapy. I feel she is very knowledgeable and an expert in her field. The massage therapist, Anna, is also amazing and has helped me manage my pain throughout the process. I really like their clean and professional therapy office and they have all modalities for which I am accustomed. I am so glad there is this great facility and team here in Snoqualmie and would refer my closest friends and family here. They are also very easy to work with regarding insurance. Looking forward to continued healing with this team!