Better Properties Real Estate

I was in the process of selling my home and was looking for a short sale specialist. I found this company online, read their website and emailed them.
My hope was that they would be the solution for me. But we never even got to the point of having a face-​to-​face meeting. They were slow to respond be email (multiple instances) and often I would get bounced around between Caroline and Joe in the office. It seems Caroline can’t/isn’t allowed to do anything, and only Joe can make a decision.
I had a family emergency in which my wife was seriously injured, and Joe’s response later was phony and indifferent and made me feel bad for canceling our appt while my wife was laying on the floor getting strapped to a backboard. (hey man, at least i had the courtesy to call and cancel amidst all the chaos)
Then he calls a day later, and says he is just down the street, as if we had rescheduled the appt. (I’m sure we hadn’t, he told me he had to check with his assistant before rescheduling.)
At that point, I just politely told him I wasn’t comfortable with working with their office, after all the communication problems. After all, real estate sales are based on good, timely, accurate communication. I didn’t get the sense that I would get that with this company.
The modern real estate market requires fast response, not layers of overhead.