Jiffy Lube

Brought my vehicle into Snohomish Jiffy lube to get a headlight changed on a 2012 Subaru Legacy which they had done the other side a couple of months ago. After waiting about an hour the come and tell me they aren’t able to do it. I mentioned they had done other side a short time ago but it didn’t matter. Mainly upset because they wasted a hour of my time. Let a person know right away

I don’t know what happened to these guys. We used to bring our cars here all the time with no issues.
This last time we brought our cars in, just after they opened, a valet guy kindly took our cars, but he was twitching and was really socially awkward /​weird about it. My guy thinks he’s a tweeker.
This last part is our fault, but we’ve never had this issue before with them. I keep about $ 5 in loose change in my arm rest for gas or emergencies, and my boyfriend uses his cup holders to hold loose change. Someone helped themselves to most of our quarters then proceeded to shuffle the coins so we wouldn’t notice. This was after they vacuumed his carpet… How can I tell? They left some change on the floor, dumbass. I had a random spoon under my seat and someone decided it was a good idea to put it in my armrest instead of with my papers on my passenger seat that he had to take out to vacuum. We understand that his change was out in the open and asking to be taken, but they had no business going thru my armrest?! Weird. We’re not mad, just disappointed I guess. Didn’t realize they’re so desperate they have to take their customers spare change.
They’ve lost our business :/​We now go to L&B auto for everything. A little out of the way, but they are about the same price and we know we’re dealing a with quality business.

I’ve gone to this Jiffy Lube twice and both times I have been absolutely tickled pink with the service, efficiency, communication, and professionalism. I went in earlier today to get a top off on my oil and have them look at a dead headlight. Curtis was right there and greeted me. He topped off the oil and replaced the headlight and pointed out minor problems with it as to why it was acting finicky. He answered all my questions politely and was straight to the point. As a woman that is a big bonus for me as I have encountered issues in the past with mechanics that try to rip me off for things that don’t even exist in a car. As I was getting ready to leave my car wouldn’t start, so Curtis helped me jump my car to get it started again and it took a few tries to get it started, but we finally got it going! He is incredibly patient, kind, and professional. This Jiffy Lube will be my go to place for all future oil changes and such! To say I am impressed doesn’t even begin to describe what I think of this Jiffy Lube. Fantastic work.

Curtis was awesome, greeted me right when I pulled up! He plugged my jeeps info into the computer and gave me an estimate even before they started! The facility was clean and i will def come back!

Excellent customer service, speedy & efficient. Curtis is the best! We have been bringing our car here for years and receive consistently wonderful service! We will be back. Thank you!

Wow! Such a quick procedure. Very friendly and knowledgable. Didn’t make me feel like a cheapskate or that I hate my car when I didn’t go for the higher priced options. Very thorough and kept me updated on what they tested/​checked throughout the process.

Highly suggest coming here. Service is very quick, employees very friendly and knowledgeable, no aggressive up-​selling (historically one of the most infuriating aspects of getting your oil changed), and the waiting facilities are very comfortable and clean. Will be returning for sure. (Keep up the good work!)

I have been getting my oil changed here for about a year. They are friendly and do a good job. I even came by when my check engine light was on and they did a quick diagnosis and sent me on my way! Great place!

They were honest with me, didn’t push to sell me more than I asked for. They got me in and out quickly.

Normally I don’t frequent quick lube joints because its really a crap shoot on the type of quality and CS youre gonna get. This place is the exception. It actually feels like the way Jiffy Lube advertises. They got me in quick, checked out everything and got right to work. Friendly, tidy and efficient.

I trust the employees here!!! I am so happy to hear you have expanded your services. I don’t trust other mechanics. I feel like they are scammers & only out for my money. As a female that’s a huge trust issue.

I have never been pleased with any quick lube until I moved to Snohomish and received service at Jiffy Lube. I was asked how frequently I wanted to bring it in, and the window sticker was printed accordingly. The service was fast and professional. Clean windows and all vacuumed. I was told to swing in any time for another vacuum and topping off of fluids at no charge. Later, I had a check engine light come on, and I was helped immediately even though there was a line of cars waiting. It was diagnosed right away as my gas cap not being tightened. The light was reset and I was on my way. Today, I had a headlight go out, so I purchased a replacement and couldn’t get access to the headlamp by myself so I brought it in to Jiffy Lube. They kindly replaced it free of charge. Mike, Reilly, Alex, and Josh are all excellent.

DO NOT BRING YOUR CAR HERE! I came here for an oil change and these guys forgot to screw in my oil filter!!! I made it a mile up the road before my car overheated. When my engine overheated it cause my radiator to burst at the seam; they said they would fix it… Not at all in a hurry. For 1 week and 4 days I am stuck trying to find transportation down to Edmonds for work. After all of this jiffy lube decides that they do not owe me any compensation for my time and trouble, not a free oil change, not a coupon, nothing. Snohomish jiffy lube is a joke. Unprofessional at best.

These guys are great. Been taking my wife’s car here for a while, never had any issues.
Dennis

It was an oil change, slow considering I was the only person their, a silver Honda pulled in after me and finished first, turns out it was the employees car, all three employees were working on it while my car was sitting next to their Honda. Oh well it is jiffy lube can you expect anything more

I realize these places try to up-​sell you at every turn. I have been taking my cars here for years and considered myself a loyal customer. The trick is to keep reminding them I only want a basic service with NO upgrades. One day my wife stopped by for an oil change and asked for the basic service. When the job was done, the bill was $ 94! She was never asked at any point if she wanted any upgrades. They totally took advantage of her. She complained to corporate and was told «they aren’t suppose to do that». No duh. But they still wouldn’t refund my money or offer the next service for free. They have lost a regular customer with 3 cars and I tell all my friends «GO SOMEWHERE ELSE!»

I had JUST checked the oil level before bringing my car in (proper level), but they told me it was two quarts low and recommended that I buy an engine restore additive. What a scam! I give them two stars because I have had good experiences here too, but I don’t really trust anybody. I usually take my car to my regular mechanic even though it costs more, takes longer, and has to be done during the week. That’s how much I value maturity and trust.