Enterprise Rent-A-Car

Speedy service and a great vehicle. They upgraded us to a 7 passenger SUV when the minivan we reserved was unavailable. We needed the extra space for a road trip to the Oregon Coast with my In-​Laws. Returning the vehicle was a breeze and the price was the best in the area.

I usually don’t waste my time or anyone else’s reviewing a car rental company because they’re all the same to me. Wait in line because someone always has an issue, hand over your ID and credit card, decline car upgrade, feature upgrades, extra drivers, 16 types of insurance, gas, etc… I wish I could just tell them I’m going to say «no» to the next 10 questions that come out of your mouth… initial 6 times, sign 3 times and you’re off.
But this location is worth reviewing because props need to go out to one of the agents named Larry. We reserved a one way rental to get us to eastern Washington and having an original reservation for an SUV, we threw a slight curve ball to Larry by actually wanting to upgrade to a larger SUV with all wheel drive because of the excessive snow and tire requirements to get through the Snoqualmie Pass.
Our unexpected upgrade wasn’t ready because it needed to be washed. After a 15 minute wait, I was watching Larry taking care of other customers and after he got a moment I saw him take off. I walked outside of the building, rounded the corner, and saw him helping the employee cleaning by power spraying our car and hand wiping other areas. When finished, he brought the car out front and described all pertinent features of the car, including where the switch was to change to four wheel drive. Thank you sir for going above and beyond the normal call of duty.

I really wish I could go lower now. We finally finished with our rental experience. Dropped the car off in the night drop box Thursday night and they charged us through the weekend. What a nightmare!!! Now we have to fight with them for a refund.
If you can avoid it do not use this Enterprise!!!

I always have great customer service at enterprise. This location called me the day before my rental would be complete just to go over a few things to make sure I was satisfied. I was very happy Wyeth the customer service from making the reservation, picking up and dropping off my rental. I will definitely be going back for all my car rental needs in the future.

Horrible! I’ll never rent again! They completely squeeze you for everything even though they never explained to you what exactly they’ll be draining your bank account for. A $ 59 weekend doubled into $ 122. Awful business!

I have used this place every time I visit Snohomish. Chandler Kokosz and also the Manager, Collin Ames treated us wonderfully. We originally were going to use a compact vehicle but we were suddenly needing a larger vehicle that could accommodate a person who recently had surgery. They were able to work with us in getting a bigger vehicle and also helping us with find a price solution that would work for us for this added cost. Their cheerfulness as well as their eagerness to please is will worth returning to this place. I will continue to do so.

I heard that this place had good reviews and i was looking for something fun to test out over the weekend while i was car shopping. not only did enterprise pick me up and give me a good deal, but Ben was so awesome that it made the entire experience enjoyable. He showed me all the different cars and walked me through their features so that I had a better idea of what was out there. I guess they even sell their cars too. I will definitely be coming back to this spot when I want to go out on a weekend drive!

Renter beware. I have used this store many times before but I really feel cheated today. I rented a SUV this week from Saturday-​Monday for $ 20 a day– great service too. Had to go back the very next day, Tuesday, and rented a car because my car had to go back in the shop. The price $ 36.99 a day. What? I asked repeatedly why and I was told they don’t break even unless they rent for $ 34 a day and that it is supply and demand. So basically they make up the price when you walk in the door. Very disappointed. I am telling everyone I know that this place prays on people who are stuck and need to rent a car.

Great place to rent, always courteous!
I use them at least twice a month for business and they are consistent with their great service.
Thanks