Appearance Center

Dear, hard working citizens of America… PSA: Go elsewhere for a car wash! We all work hard for our money and this place seems to forget that. The owners are rude and/​or racist. I’m still trying to determine which but the fact that I even have to decipher between two negative descriptions in 2016 is truly sad. If you’re looking for a joyful experience DO NOT come here! Just drive past it and send Positive Vibes ASAP to the miserable owners and their employees too (poor things). Hopefully one day the owners will find JOY again or maybe remember why they wanted to «service» customers in the first place but until then steer clear of this establishment. By the way, I’m sad to even write this bad review because it’s my first negative one on Unilocal because I’m all about Happiness and Love lol but anyway if I can help save just one innocent happy citizen from a negative experience then my heart is fulfilled :)
Love & Light

Would like to give them less than one star. Rude and disrespectful when they made the mistake. The owner’s over the top reaction to my complaint was scary weird. Being bullied is bad at any age.

No complains here. I made an appointment for 11 am the next day. I drove past the place at 10:45 to grab some snacks for the wait. I noticed that there was already a car in the tinting bay and was worried that I might have to wait. But, by the time I returned ten minutes later, the car was gone. That’s just good timing right there! My car went into the bay right on time and I sat in the waiting area. I occasionally chatted with Mark Montag, whom I believe is part owner, about tint laws and other stuff. The tint was done within about + or — 10 minutes of when promised and it looked good. When Mark handed me my keys back he made sure to give me instructions to not roll he windows down for 2 days or clean them with ammonia based cleaner.

This place upset me much I had to make sure my review was seen on BOTH of their Unilocal pages. Service is only as good as their customer service. My review goes as following:
I came into this center on Veterans Day and have never encountered such rude and poor customer service in my life! There is a plethora of car washes in the Gwinnett County area so for such a small company to be so disgusting when dealing with customers is appalling. I hope they read this review and treat customers WAY better from here on out. I should’ve known not to attend because as soon as I pulled in the employees looked miserable. They were still polite and professional but when you’re employees look so sad it is a DIRECT reflection on leadership. The rude, short, heavyset owner stated he would take care of my bill now in case it gets busy. I smiled and asked do you happen to offer any Veterans Day discount? (Long shot but why not ask right?) a simple «no ma’am we do not» would’ve sufficed. Did I receive that? No instead the disgruntled veteran stated «why would I?» He proceeded to shrug his shoulders and look in disgust stating, «if I was sent to war I would’ve went, so why offer a discount. For what?» He continues for a bit more then hands me my receipt and walks off! No thank you for at the very least paying $ 25 for a hand car wash! I’m sorry sir that you had a poor experience in your service and cannot seem to separate personal views and business but you don’t treat fellow veterans or ANY customer in such a manner. I tipped the detailer who serviced my car well because it’s not his fault one of his bosses lacks human decency skills, however I would NEVER, EVER return to this establish. Nor will I recommend it to ANY of my friends. I hope a lesson was learned after telling them my views in person and they will learn to treat others better. I’ll give kudos to the co manager aka brother for listening to my complaint but of course his loyalty is to his family. Good luck fellow Unilocalers.

Had my windshield replaced here awhile ago. They did a good job and the customer service was great. It was a very fast repair, which was nice, considering my car was super old and the windshield probably wasn’t readily in stock!

After having *many* cars get tinting from this place, I figured I should write a review. They always do a great job with tinting & the people are super nice! A bit pricey but worth it.