RadioShack

Absolutely worst customer service ever. I arrived at the store at 2:35 pm, there was a sign posted on counter that «we will be back in 30 mins to assist you» Sprint shares the store and their employee said the manager was on break, the manager was all ready gone when I arrived I sent a text message as I walked into the store which is how I know when I got here. As I’m typing this its 3:16 STILL no one has shown up. How do you run a store with no employees in the middle of the day?

I just went in to RadioShack to buy a surround sound system. I was waiting there for about 10 minutes and there was no one in the store there was a lady that was working at the Sprint desk and told me that he’ll be right in. I waited and I waited come to find out the manager was on his lunch and no one else was there to help me… that is just very bad business. And leaving the store unattended was very unprofessional I will not be going back there ever. I called to speak with the manager all he said that he needed to take a lunch and was arguing with me.

Returned defective item purchased along with a $ 10 certificate from them. Store manager said they could not give me a reissue for certificate. Makes no sense to me. Now I have to spend more time to chat with them online to resolve the issue.

The staff is helpful and acknowledge your presence when you walk through the door. Luciano and Luis are very helpful and have great customer service, they explain the things to you in detail.

I come here to pay my monthly bill, but for nothing else. They have a wide range of phone and computer accessories, and everything is of great quality… they’re just outrageously overpriced. One day I had a question about getting wireless internet via a laptop jack, and went in to ask about how I could get it hooked up. After dealing with the sales reps behind the counter, I concluded that these people know the very minimal there is to know about technology. They sell the products, and the customer is supposed to know everything about installation, I understand. But if maybe they could be more in-​the-​know about their products I believe they would sell alot more. I left without purchasing anything because I was unsure if I had chosen right, didn’t feel like my question was clarified, and didn’t want to spend an arm or leg to get the wrong item. This place gets busy too, and I’ve stood waiting in line to pay my bill for over 30 minutes one time. Thankfully the staff is friendly even if they aren’t the most helpful, so I still come here to pay my bill.

I know more than the people at RadioShack I keep asking in certain questions that are very basic in technology and they have no clue what I’m talking about