Meineke Car Care Center

I was in and out quickly, but they did not honor the price advertised for an oil change. I would not recommend.

Great service, fix my flat tire, put a new tire on. Fixed it when good year said that they were unable to jack up my truck. So I came to Meineke and they said no problem.

The store was empty when I arrived because they were working on cars. I politely yelled into the garage and they came right out. They worked me in for a quick oil change and made sure my car was safe for a long road trip back to VA.

Avoid this place!!! Went there three different times and got no service. First he told me to come back after I got my suspension lowered (I told him I was planning on it), got my suspension lowered and he told me to come back on Monday, because he wanted someone he was training to see the job! Inconvenient!!!
Ok…I come back on Monday and ask him how long it would take. He said he would call me. I walked down the street and had a nice breakfast, waited and walked back up the street to get my car. It was still up on the rack and he DID NOTHING TO MY CAR!
He did not call me either. He said he saw a complication and that it would be $ 150-​$ 200 more than his original estimate. He had seen my exhaust system twice already!
Did I mention that he was browsing the internet and showing me the Camaro that he was gonna buy, talking about his life and his car and his situation… only after I left did it dawn on me that he changed his estimate, so he can get his car down payment together. Epitome of poor service and a waste of your time!
D&S Muffler, here I come!

DO NOT LET THESE IDIOTS TOUCH YOUR CAR WITH A 50 FOOT POLE!!!
These thieves robbed me of almost $ 400 for multiple faulty services, damaging my car and wasting my time. I went in for a simple oil change, tire rotation/​balance and a/​c check. They performed the services and sent me on my way. Within a couple weeks I noticed my car wasn’t braking correctly and was clattering. Not to mention my a/​c stopped working again within 24 hours of the service. Weary of Meineke, I went to Pep Boys to have a second opinion.
They showed me that Meineke put faulty rotors on my car with excessive run-​out, completely left off the caliper bolts on the rear driver-​side, and din’t properly check my a/​c system. I wasted almost $ 400 at Meineke and then had to spend another (about) $ 260 at Pep Boys to fix the damage. When I asked for my money back at Meineke, Sidney — the OWNER — had no apologetic words, consolation or solution for me. He refused me a refund and told me that even if I had brought my car to them and they noted the damages they STILL wouldn’t have refunded me. You would have to be completely insane to go to this shop. PLEASE DO YOURSELF A FAVOR and steer clear of this shop of swindlers. I will be filing a formal complaint with their corporate office, but based on other online accounts, I’ll probably get the same treatment.

This place is absolutely horrible. I will never ever recommend this place to anyone. I had a 7:30 appointment on a Saturday to get my air conditioning fixed. The manager did not show up till 7:40, why have appointments for that early if you aren’t even open? Two hours later I get a phone call that my repair will be $ 1400.00. After picking my jaw up off the floor I had to call for a second opinion. The manager asked that I give him 30 minutes to look at it himself so I obliged. Thirty minutes passed and no phone call. I went there to pick up my car and asked the manager if he had worked his magic on getting the price down. His response, I haven’t looked at it yet. My car had been there for 2 hours and 45 minutes so needless to say I took my car and now it is getting repaired for 60% less than what they quoted me. Never ever again. I now know that shopping local is the way to go.

I went here because Meineke has a great reputation where I am from. I heard a noise Iwhen I drove slow, but had no clue what it was. They eventually found it, and gave me a quote and began to work on it. So I left because I didn’t want to wait at the shop that long. Once I got the call that my car was ready, I headed back. 15 minutes after I got that call, the manager called back to tell me that the price was going to be higher because the part cost more then expected. So INSTEAD of calling me BEFORE putting the part on, they put it on anyway. So I told him I was not paying that and asked for corporate information and he said «I can always take the new part off and put all the old stuff back on. We are independently owned so calling corporate won’t help you.» So I walked in and told them to put my old parts back on, and I was going to stand there and watch. Then he offered to make it to where the price was only 10.00 more vs the 70.00 more that he tried to rip me off for at first. So I took that and left, as the mechanic had already fixed it before calling to tell me the price difference.
What makes it even worse and MORE unprofessional is that the manager asked for my number to take me out… WOW. I WILL NEVER GO BACK TO THIS PLACE.
The manager doesn’t care about professionalism or customer service. The people in front of me (once I came back) were also mad about the price they were quoted. DO NOT BRING YOUR VEHICLE HERE!!!

If I could give them zero stars, I would. BEWARE! Everything negative you have ever heard about repair shops is what you will find at this one. Unscrupulous, dishonest, gouging, over-​priced, under delivered, and actually caused my car more damage!
I brought my car in with just an annoying humming sound. I left with my car barely able to make any kind of turns and grinding horribly as I drove!
Issue: supposedly a bad power steering pump.
They told me where I could get a new power steering pump for much less than what they would charge. When they couldn’t fix the problem by replacing the pump, they kept insisting that I was purchasing bad pumps from Auto Zone.
First quote was almost $ 800 (for what I later found out I could have had fixed for $ 525 at the dealership! And if the dealership was that price, these folks were seriously out of this world!!) second quote was almost $ 700, after I had already put in about $ 500 into this same repair. I was told the parts I was buying were faulty. I bought the parts from Auto Zone and they were scratching their heads wondering why out of the hundreds of customers they have each day, I was the only one bringing back the same part over and over. After going back and forth with the manager at Meineke as I tried to get him to look at what they could be doing wrong as it could not just be the part, I had enough! I took my car to a repair shop down the street.
$ 50 later, my car was good as new!!! It seems that the Meineke repair guys left out a small but very important detail when installing the PERFECTLY GOOD NEW POWER STEERING PUMP they claimed was faulty. The mechanics at Meineke couldn’t get something so simple right. These guys down the street saw it right away and fixed it.
and Meineke wanted $ 700 for WHAT?! They were the ones actually causing the disrepair! Not thanks, I’m not in the business of paying someone to actually tear up my car instead of repairing it.
To make matters worse, I tried to get the manager to make good on his clam that Meineke guarantees their work and we can rest assured that they are backed by the nationally recognized Meineke reputation. Not so much! When you show them they are wrong they still don’t back up a thing. They refused to refund my money for their poor workmanship.
DO NOT TRUST THEM, DO NOT!

Do not use this mechanic. Their quality of work is horrendous. Their customer service is atrocious. Avoid this meineke at all costs. If you don’t believe me, just look at the «F» they received from the Better Business Bureau:

I didnt have an appointment but the owner worked me in very quickly– Although I had a coupon for a free oil change, I still got great customer service with no bad attitude. He answered other questions that I had about my vehicle and didn’t try to upsell me unnecessary services or products. Although the location is not near my neighborhood, I will be coming back here and recommending to friends~

Great work, clean shop and was honest with a female friend of mine who thought she might need brakes. Easy opportunity to over-​sell and they acted with integrity.
I’ll be back for repairs there.

These are the guys I bring my vehicle to whenever something is malfunctioning. They are very fair, slightly cheaper than the competition and can work on any problem drawn up. I trust this Meineke location and what’s important for me to have service done within hours depending on the issue. I highly recommend Meineke to you! If the labor prices was any lower, I’d push for a lower rates… but anywho. see the grade below. You come here with the auto super saver, you are in supreme luck! MCC is a garage that I put my trust into somewhat. It stinks when I go there and I have to wait because you go sit in that tiny room with the tv, you get no bars. Sometimes waiting to get service done blows! However, I recommend MCC.
Grade: B

I have been going to this Meineke for a while now, and have never had a problem. The service has been great, the prices fair, and the technicians both knowledgeable and personable. Up until yesterday.
I have never been treated so rudely at any establishment of any nature as I was here yesterday. I brought my car in at 9a for a brake check. When I arrived, there was only one customer there ahead of me, and only one customer came in after me. The new manager came out, a man named Tony Fields, and presented me a laundry list of things wrong with my vehicle. I drive a 2000 Pathfinder as I type this, and it’s beginning to break down. I am not willing to put a significant amount of money into this vehicle at this point, and I made that clear to Tony. Still, he persisted in pushing these repairs to me. I reiterated to him repeatedly that I wasn’t going to get anything more than the brake job.
Roughly every 30 minutes or so, Tony would come out and tell me that it would be another 30 minutes. This wore thin quickly. This store was not busy, and never really is (one of the appeals of going to this location). As the morning wore on, I grew not only weary of the extraordinary length of time that it took to complete a front b rake job, but Tony’s persistence in upcharging me for various services after I explicitly told him I wouldn’t be buying any.
After a full 3 ½ hours, I was told that I was finally ready. I made no attempt to conceal my frustration during this period of time, but in no way was I rude. I came out, paid for my services, and was ready to leave. When I looked out into the garage, there was still a mechanic servicing my vehicle. They FINALLY backed it out, and then took it for a test drive to check the brakes. At this point, I asked why I was told that I was ready to go when I still had to wait. This is when Tony blew up.
I was told that I was an «ass». I was told that he was able to «tell what kind of person I am just by looking at me». These are the more choice comments made to me. When I asked for his name, he told me his name, and when I told him that I would be writing a review for Unilocal,he basically dared me to do so, and dared me to put his name in it. So here, Tony Fields, employee of Meineke. Challenge accepted.
Tony’s coup de grace was when I asked for his pen to jot his name down. He proceeded to throw his pen at me. Let me state that again :
The store manager of Meineke, Tony Fields, threw his pen at me. The man tasked with dealing with customers.
Very, very rarely do I contact corporate customer service lines to pass along info regarding an experience, but I think this one merits it, don’t you, Tony Field?
I will never visit this store again.

I went in for a brake job on 9÷18÷2011. The shop manager called a few hours later and said I needed tires (I knew I did, but wasn’t ready to purchase yet). He told me he had 4 goodyear tires in stock and would put them on. He talked them up and told me that they are «great tires, equivalent to michelin.» I had them about 2 days and had to have them rebalanced, then rebalanced again 2 days after that. Another Meineke shop told me to go back to them and have them replace the tires because they balanced them 2 times that day, with only driving 10 miles in between and the tires just wouldn’t hold the balance. After doing some digging, I found out that the tires were manufactured in 2007 and 2008, and that they are passenger CAR tires, I DRIVE AN SUV. Not to mention that goodyear discontinued making that tire in December 2008 due to safety issues. After confronting the store about this issue, they told me «you bought them, no returns, no warranties.» WHAT??? The receipt doesn’t say «No returns» on it! I paid over $ 600 for these tires a week ago and they are defective and not rated for an SUV, plus, they aren’t NEW tires! They were made years ago!!! Then after complaining to Meineke Headquarters, I was told that the shop owner will let me return them, BUT he would only give me $ 50 back. WHAT??? ARE YOU KIDDING? You sold me defective, old tires for $ 600 less than a week ago and you will only give me $ 50 back???
CROOKS!!!