Deacon Jones Auto Park

As always, my experience at Deacon Jones was extremely good. My scheduled service was done on schedule, and the waiting area makes it pleasant to stay while having maintenance done. I could not be happier with the customer service from Deacon Jones.

We originally went to Deacon Jones Auto Park with getting a Volt in our minds. However, even though we enjoyed test driving the Volt we had mixed feelings on the vehicle. Plus we wanted a 2014 which at that time we were to able to order. Our salesperson Glenn Davis was wonderful, anything he did not know he said so, however he quickly found out the answers! Glenn called when we could order the 2014 Volt. We returned to the dealership and surprised Glenn by wanting to test drive a GMC Terrain. We were very pleased with the Terrain. We test drove both the 4 and 6 cylinder engines, we perfered the 6 cylinder it was a smoother running engine, and the pick up was better. We liked the size of the terrain and is very roomie inside, Lots of elbow space. So we had Neal order a GMC Terrain SLT with what options we wanted the color etc. It was Built Nov 4 and shipped Nov 5 ! We went to the dealership Nov 6 and there it was our Terrain! We went into the dealership asked for Glenn but was told it was his day off so we asked for Neal. Told Neal the Terrain was here. Neal went into his office and checked sure enough it was our Terrain. He called Glenn and came out and told us that Glenn was on his way to the dealership. Since the vehicle still had to be prepped for us we arranged to come back within ahour or so. We returned once more to the dealership Glenn came out to meet us. We proceeded with the necessary paper work in a timely manner. And thus became the new owners of a 2014 GMC Terrain. Working with Glenn was wonderfully, he was not pushie, nor beat around the bush or try to talk us into something we did not want, very professional. We will definitely return to Glenn and the Deacon Jones when comes time for another vehicle and will refer Glenn and Deacon Jones to all our friends. A big Thank you to Glenn Davis our salesperson and Neal who did the ordering of the Terrain! Thank you to everyone else at Deacon Jones that worked with us. Your a Great Team! Ann and Tim Bash

Just picked up my 2004 GMC Sierra 9÷26÷13 still not repaired for the 4^th time! Began having problem with air conditioning intermittently blowing hot air since 1 year after owning. I have taken it to Deacon Jones Service Dept 3 times (and paid all 3 times) to have it repaired. The last 2 times they also supposedly fixed a steering problem (which is still not fixed). Upon taking it the 4^th time, they said they would repair it for $ 400 + and I told them I have paid 3 times for the air conditioning and twice for the steering to have this fixed, I refuse to pay again. I told the Service Manager how dissatisfied I was and that he should speak to the owner of the dealership as my wife and I have bought 3 vehicles here, are in there «Preferred Customer Program», and have serviced our vehicles with them and they should stand behind their work. They then offered to (as they did last time) charge for parts only which would be $ 200 +. I told him to take my vehicle and park it and I would pick it up and that not only have they lost any future service business from us but if this is how they warrant their work and treat «Preferred Customers», we will never buy another vehicle and from Deacon Jones. His reply. .. «OK, that’s fine.» This dealership is only out for money, does not warrant their work (as I have to in my business) and could care less about customer satisfaction. Buyer Beware!