Sprint Store

I got sprint recently for the cut your bill in half and they pay your current carrier’s fees for you to switch with them. My first bill was fine. Second bill was triple that. I call when I first noticed it to find out why, first person I talked to was no help at all, she just kept explaining the charges I already knew were there. So, the next day I go to this store in particular, stood there for at least 30 mins with absolutely NO service, so I left and called when I got home. After about 3 hours and talking to countless agents I finally get told that the promotion was never applied to my account. Not only was my sprint bill high but my previous carrier was never paid, I just recently received a bill from them. So I finally got them to send out a card so my previous carrier can be paid. Then they tell me I have to resend my previous carrier’s bill (when sprint has that bill) in order to get the cut your bill in half promotion because apparently its not the same promotion, When it clearly advertises as one promotion. So I asked if I did this if they would fix my current bill they said no.