Notary At Your Service

If there was negative stars lets just say I would them a –5!
We have been coming to this notary location for YEARS. Even though I live in Metairie, we never cared to pass up SEVERAL other notaries and DMV’s just to come to This particular one. However, this time will be the LAST time we ever give «Notary at your Service» our money or time. I never write reviews on here or anywhere else, but I created a Unilocal account just to share our story!
We were greeted by a lovely older lady, she was very pleasant and helpful. However once she stepped to the back and we were passed along to this younger lady who was RUDE and seemed extremely irritable from the beginning! We were told in order for her to answer any questions «we would need to commit to paying first» ?
We were so confused as to what she meant by «pay first» we didn’t know how much to pay or what we were paying for, we were just completely confused.
At the end of it all, after my father and I were extremely pissed, and she was even more irritated than before (imagine that).
The first older lady came to see «if we had a problem» which by this point there absolutely was one! Come to find out what the rude lady should’ve said was «okay so in order for us to go any further we do have an $ 18 convenience fee».
SIMPLE, POLITE, and SUFFICIENT:
Three words she probably doesn’t even have in her own vocabulary!
I hate to be this mean over a review but hopefully you can tell how extremely pissed I am that my family drove here from Metairie, wanting only their service, to only be turned away dissatisfied and PISSED. And they just lost loyal customers!
So fellow Unilocalers if you want excellent customer service, despite how oddly this may sound, just go to the DMV.

For the past ten years I have been going to Notary at Your Service. My daughter played soccer on a club team and twice a year we’d have to have a medical release form notarized. Here is how those visits usually went:
We’d be greeted by Jay Hilker who owns the business along with his wife, Wendy.
Mr. Hilker (to my daughter) «Oh, so you’re a soccer player, huh? What position do you play?» (Forward/​defense) «What’s your jersey number?» (7) «Are you any good?» (She was, and still is badass)
After a few visits he stared to recognize us when we’d come in and had even nicknamed my daughter. He’d call her «Tough Little Defender» or «Miss Number 7». He was always really nice and engaging and had a love for the sport because his son was heavily involved in soccer as well. He never charged us to notarize one of those medical release forms even though I insisted on paying for it.
Because if the wonderful customer service I experienced here if I need something notarized this is where I always come.

The customer service is non existent. This is my second visit. I really needed to get my documents notarized so I came here again in hopes that my first experience was just a fluke. I really do not like going to places where people do not know how to treat you and where people hate their jobs. Never again.