Enterprise Rent-A-Car

I rent here every month and always have a pleasant experience. The people are always very professional and accommodating even with a full house. A few are getting to know me and it’s always nice to be greeted by name. The one issue I had was a forgotten pickup that was remedied with a second call and I was a little late but so what. Stuff happens. If that’s all I have to complain about in the last 6 years of renting here then I’m one happy customer.

Want to publicly thank my Slidell, La. Enterprise Car Rental location. Great service guys, you actually listened to me when I wrote you about an inconvenience We had with a rental car 6 months ago. We again rented a car 3 weeks ago and again got great service even though my insurance policy couldn’t be found by MY insurance companies corporate office! After a 30 minute wait the policy number was found by a different national agent. This was no fault of anyone at Enterprise yet they gave me a free upgrade to an SUV that was a joy to drive for 8 days!
I will continue to rent from Enterprise in Slidell every 3 months for a week long trip to see my wife’s doctor in Austin, Texas (averaging 1250 mile round trip).
Thanks again Slidell Enterprise Management and Staff for making our «golden years» more enjoyable!
Sincerely,
David and Diana Martinez

Although I always rent from Enterprise, I was sorely disappointed with this rental. My husband arrived to pick up his car, which I had reserved 1 week ahead of time, only to discover it had a cracked windshield! He could either leave in that car or not leave at all. He chose to leave & had a miserable 900 mile drive to his destination. He did swap the car when he reached his destination & upon my complaint was awarded a discount upon his return but a cracked windshield? The car should have been pulled from rotation until it was repaired … :(

We rent several times a year from this location. Last week I thought I had reserved a car for an Atlanta trip. When I arrived they had no record, however employee Angela had me in a car and out the door is under 15 min. I called corporate and extolled her virtues.
Returning the car was a bit different. After dropping the car off a day early, I was called and informed that they had found «Pet hair» in the car and I was being charged for a «professional detailing» for said car, due to their NO PET policy. Yes I did pick up my Chihuahua from the doggy day care on the way into Slidell. Hmmmm couldn’t find this policy in my contract. I offered to go have car detailed but they wouldn’t let me drive said car unless I rented it again. Ok, rather than argue with a closed minded employee, (where is Angela when I need her), I opted to just leave and call the same corporate number I was given to extol Angela’s awesome help.
That was the ticket, regional corporate returned my call, I explained my situation. They were very understanding, said the no pet policy should have been explained upon rental and was no it was not included in the contract I was given. They immediately refunded my «professional detailing» charge. They also apologized for the rude behavior of «M» (and this isn’t Morgan) stating they would have a conversation with him concerning his lack of home training.
They get four stars for doing the right thing.
Moral of the story, ask for Angela,

I’ve rented from this Enterprise location several times. Each time I’ve found the staff professional, responsive, friendly, and efficient. I’ve never had a problem with my reservations or the actual rental cars, and I’ve been more than pleased with the pricing. Nothing else to say except I will continue to rent from this location when I have a need in Slidell. Thanks!

My only saving grace at this location is Morgan. It took 2+ hrs to pick my car up on Monday And with 1 person in front of me for return, I was told itd take nearly 30 minutes. With my rigurous work schedule my time is of the essence. I will be contacting corporate letting them know the service is sub par and unprofessional.

I had rented a car at another location that would not start on 2 different occasions so I took it to the Slidell location and Morgan, the manager, immediately changed it out for another car. I was very happy with the service I received from everyone there.