Charter Communications

I have been a Charter subscriber ever since they took over from Time Warner in St.
Tammany Parish. I’ve also subscribed to their internet service as long as it has been available. I built a house in 2004 and reception issues ever since. I’ve has several service guys to my home, and surprise, they each have said the problem was something else. One thing that I did enjoy about Charter was that if all you wanted was «basic» service, you didn’t have to have those stupid cable boxes for each TV. Now that has changed. They are requiring you to rent a cable box for each TV. They advertise that they will give you one box free for the first year, but what they don’t tell you is that all extra boxes will cost $ 25.00 each per month. I have a 4 bedroom home and 6 TVs. So, this change will cost me $ 125.00 per month for the firsr year and at least $ 150.00 per month after the first year. This is on top of the regular subscription charge that I already pay. So, we have decided to only have one box and watch Net Flix on the others. If I could get good internet from another provider, I would cancel their service entirely.

Horrible company.
My mother had them up until the date that she died. She paid through autodraft. Big mistake.
After her death, I called them to cancel
Service. I was told it was done. They continued stealing money from her account for months after her death. I called and got nowhere. I finally mailed them a copy of the death certificate. This got them to stop but they did not return all of the money that they stole from her. They returned an arbitrary $ 10.39. Now we will be forced to sue them. Should never have gotten to this.
Bottom line: they are a very bad service company. There are too many other options that actually appreciate your business and have better product. If you must use them, do not autodraft.

I have had charter for a couple years for internet, TV, and phone, and it has the worst customer service and tech service that I have ever dealt with, bar none.
I have had repeated problems with my reception, and had numerous service calls to fix the problem (which they never did), and, oh, by the way, you need to waste a whole day off of work to wait for them. IF they even showed up. One time, I waited all day with no service person present. The reason? They claim that I did not respond to their «verification call» the day before. Why? Because they called some random number that was not mine/​Please note that if the operator takes down my contact number wrong WHICH IS IN THEIR RECORDS ALREADY it is not the customer’s fault in my opinion.
Just to put icing on the cake, when I cancelled the service, they cancelled everything but the internet. Why? BECAUSE THEY ARE INCOMPETENT.
I currently have switched everything over to AT&T U-​verse, and they have been much better, and I have not even noted a drop in internet speed between them and cable (plus, Wifi included).
If you are debating between Charter and any other service, save yourself some unnecessary grief, and DON’T get Charter. Horrible, horrible experience from a business that doesn’t care about the problems you are having with their service.

Aside for the recalcitrant a-​hole giving a CSA a hard time during my drop off, the service line went quickly. They have three CSAs working at a time, but they were pretty quick in assisting customers, other than previously mentioned a-​hole.
Service as a whole from Charter is a little disappointing. I have recently discontinued cable, but kept their internet and phone packages. On the cable cutoff date, they had a paste eating tech come out and shut down not only our cable, but our internet as well. 30 minutes later, we have our services, including cable, turned back on over the phone. Why couldn’t they get it right the first time? The world will never know.