Z Gallerie

Our decorator suggested ZGallerie when we decided to revamp our living room. I had never shopped there. After my experience on-​line and in the store, I will never shop there again. I ordered some lighting fixtures on line and was very unhappy with what I received. The one chandelier had crooked bases so each light was tilted in different directions. When I called the company to complain, I was on hold forever and they gave me the run around about returning. They said if I wanted to exchange, I’d have to send in photos of the defective chandelier. Then I a few days someone would contact me to determine if my exchange/​return was approved. The email never came. At that point, I just wanted to return it. So they said I could send in photos to return. When i asked why I couldn’t just return it to the store, the rep said that I could do that too! Why give me the run around about sending in photos? They said I had to call the store (old orchard) ahead of time to make sure they’d take it. Why wouldn’t they?
I called old orchard and the man said to bring it in. When we got to the store, the woman working there did not acknowledge me at all. When she finally looked at me, she gave me a hard time about the return. She told me that she couldn’t take it unless I had called first. When I told her I had, she acted like I was lying. She treated us like we were bothering her.
We saw that the floor model of the same chandelier was crooked as well. The store sells cheaply made things that truly teeter on the edge of gaudy. Returns are too difficult and customer service is non existent. Never again.