Victoria’s Secret Stores

Customer service at its worst. Lines are over 20 people long with only 2 registers open. I’d like to say I was just there at a busy time, but have tried to return something 3 days in a row now, with resulting in me having to get out of line, due to waiting over 20 minutes and still not reaching the front of the line. Not with it at all and will not be returning to this location.

I’m really not one to post bad reviews however tonight will be an exception. The managers here are extremely rude and the lines are always pathetically long. I work in A store at old orchard mall and we never disrespect customers. Hopefully management start cleaning up their act.

I just had THE WORST customer service over the phone from this location. I called to ask if they had a specific swim top in stock and this is how the conversation went…
«Hi I’m wondering if you have the teeny triangle top in stock?»
«What color»
«Neon Lotus– it’s like a dark pin-​„
“I know which one it is“ *puts me on hold*
*I wait for 5 minutes»
«We don’t have it»
«Oh okay, do you have-​«
*HANGS UP*
They were rude and unfriendly and hung up on me when I wasn’t even finished asking my questions. Appalling.

I hate going into this location, the managers are rude, and the lines are SO LONG. The lines could easily be managed better by staffing more people at the registers. There was a line of 25 people last time I was in, with only 2 ladies working the registers, the other people working, were just walking around chatting with each other. SO annoying. No customer should ever wait in line to buy something for over 15 minutes. Come on…

There are several employees walking around asking if u need help. Why not put a couple at the register? Yesterday 4 employees approached me in less than 5 mins. as i looked at merchandise. I went to check out. I was 8^th in line, only 2 open registers. After 5 mins there were 13 in line. Another hold up: cashiers asking people if they want to put in their email adds for special offers. So we had to wait while both customers kept making mistakes, having to start over. Total wasted time: almost 15 mins. This is not the 1^st, 2^nd or even 3^rd time this has happened. I’ll no longer shop here. It’s not worth it.

I went to the store today and was shopping for a gift. The employee told me that a set was for $ 39.50. I went to check out and she said that it’s different. Then it started. I wanted a medium and they only had a small. The stupid employee said that a small fits alI ??? WHAT! are you joking? I must say. the worst service I have ever seen and this came from the manager. She straight out said that we don’t train our employees. These employee are ruining the brand name. Someone please change them!

I’m done going to this store for sure. I actually worked at this same store 11 years ago.
It was only a quick 15 minute stop. I needed to pick up a bachelorette gift and knew exactly what I wanted. Within that amount of time I was stopped 5 times. Twice by the same guy in less than 5 minutes and I was so aggravated by the time I was rung up that I knew I had to write a review.
Because I used to work for them I do know that the training consists of them telling you that you should be approaching customers often but they’ve gotten much worse since I’ve worked there. Not only is it a huge turn off to want to come back but you should be able to read people better as to if they need help or not. When they say «NO» more than once, leave them be.
I guarantee if you bug customers their entire time their in the store they won’t forget it. When people need help they’re typically looking around for it. They have way too many people working the floor to begin with and when two people in a room are both asking you to help you it makes you want to run to a room with no staff. Read body language better. I was so annoyed by my experience yesterday that I really want to write a letter to the store. They have to improve this.

So I came here on Sunday for the private shopping event & my order got processed incorrectly. I had a $ 15 reward card & I had spent well over $ 75 so I was supposed to get another $ 15 off. Because she rung my reward card first & it came out to like $ 77 she said she couldn’t give me the extra $ 15 off because of tax which was BS. She knew she was wrong but was too lazy to correct it & she was trying so hard to get me to buy lip gloss so she could apply the discount, I really don’t need anymore lipgloss. I told her I wanted my coupon back & she said she already ripped it up. At this point I was going to return my clothes. So today when I went in, Joanne was nice enough to help me fix it. I’m sorry for all the trouble but these employees shouldn’t be lazy. Next time apply the $ 15 off $ 75 & then apply my reward card. DON’T TRY TO GET ME TO BUY MORE STUFF WHEN I REALLY DON’T NEED IT.

I love my Victoria’s Secret panties and I won’t apologize!
This is a large location and they generally have anything available online or they will order it for you to be shipped directly to your home address.
The sale bins are generally a mess, but the salespeople are excellent.
When I was in the fitting room, the attendant gave me good honest feedback, which is the hallmark of a great salesperson.
I’ll definately be back!

The store is beautiful and clean with an awesome communication… but everything is so over-​priced…
It is easy and free to park.

Ariel was a very helpful floor rep. This trip to this store was particularly an awful one. A store associate by the name of Aja poorly managed the staff on registers, mistreated customers, rudely redirected customers, and failed to uphold the ethics of the brand (I worked at VS back in college). I briefly spoke to a manager on site who said they would address this issue with that worker however, I will still submit a formal complaint to the regional office.

Staff is extremely rude and unfriendly. They never stock 32B bras in store in sport. They are so hard to come by. Especially in a color other then black or nude. Did an exchange plus purchased more things and the sales associate (#1 329 543) was so rude. She claimed that I was returning something to the other sales associates in front of me. To think I was almost hired here but I turned down the job offer because of little attitude problems like this. She was so bent up about my return she forgot to give me my rewards. Then convinced me to buy a bra that was to big so I could use my coupon and then exchange it later. They never have the bra in! So I think I’ll be returning the bra and only shopping online. Then returning my things to that location and I’ll always ask for her since she loves doing returns! I’m a retail manager for another company and this sales associate would never make it for another company. Poor attitude and customer service skills!

Long dreadful lines!!! I visited the Location at Old Orchard yesterday and today and the line was average 45 minute wait! It was ridiculous! They were having a sale and clearly not staffed for it. The management or the staff clearly don’t care because when I finally got to the check out no one apologized for the lengthy wait. The manager was no where to be found and there was no sense of urgency around getting the customers rung out in a timely fashion!

I hard time returning thing there they ask so many questions on why am returning here. I just return my stuff that it. There staff is so rude including there mangers there Manger Patrick was hanging a bra in back of there put I told but he that how I sell bras, I would buy my bras at VS at Old Orchard I rather go to golf mill instead.

I like this location a lot. It’s always very organized and clean, which is great because I am an inpatient shopper! Their Pink selection crushes lincolnwood malls VS. Also, the staff is generally very friendly and super helpful! The only thing is, is that they seem to run out of things rather quickly. I went there twice to buy a sweater I was eyeing and both times they didn’t have a small. And I went like two weeks apart. I don’t like ordering offline so it really is an inconvenience to me. But overall, good store.

Great experience. Went shopping here while visiting Chicago and found the store well-​stocked, large, clean, and the staff very friendly.
Got professionally fitted in the dressing room and walked out with a new swim top!

Wow — just left the store & saw an associate ring up one of her friends. She brought her from somewhere in the bowels of the store. There was a line halfway through the store bit this lucky lady got preferential treatment. This associate then plucked some customer from the middle of the line & rang her up quickly & promptly. Nice… I’ll be posting her picture. She’s a brunette with a white & sea foam striped shirt. I ought to call management but not worth my time.

Typical VS. Helpful employees. Fully stocked on everything.
I appreciate that they honored the coupon I left at home. That’s grade A customer service if you ask me!

This is a first that I’m giving this company a 2-​star experience…
Since it’s in Old Orchard, a place that sells name brands, I was expecting friendly staff. Like even friendlier than the ones in the inner city.
I got dirty gawks and stuff when I walked in with my boyfriend. They didn’t seem enthusiastic to greet people either. I was greeted with «can I help you with anything,» and when I replied, «no, I’m just looking around» they turned mid-​sentence. This is really rude…
Don’t come in here expecting spectacular service :(

it’s OK. I’m not a huge fan regardless because I don’t like to shop and see half naked girls everywhere… I mean… who is Victoria’s Secret REALLY for?
The staff is hideous they need to re-​evaluate who they hire. I’d rather see well kept staff rather than naked posters of ten foot horses, and the unfriendliness isn’t a plus either.
I go there to get what I need and get out, and even that is a rare occasion. Not to mention any one of their bras with any sort of push-​up goes awry after three washes… quality definitely went down… shame…