Nordstrom

So nordstrom changed its return policy and makes it difficult for me to return any items without questions asked and more people involved– I did not use the items (brand new), but now they said they «partner» with other departments and managers who were called over to ensure a seemless transaction. Really? So they treated me like a criminal trying to return anything, but other people can return boxes of worn shoes, baby clothes, etc. with no questions asked and those worn not sellable items get immediatley put back on the shelves or racks for resale. Wow. So I get the bad different treatment but others don’t. It’s like Nordstrom picks and chooses whom they want to give good service. If you don’t believe me, go take a look around the store and look at what’s on the racks and shelves. Theyre not new merchandise like it used to be. This is NOT the nordstrom rack people, this is the full line Nordstrom store!!! And look at their return counter. Returned Boxes and clothes galore stacked high!
Unbelievablably bad service. Previously no sales but now, no wonder your used items are now marked down up to 50% and still no one is buying. Why would I want to buy soiled clothing or scuffed/​damaged shoes to wear?
Talk about nordstrom ‘s treating their customers with poor service. Quality has also gone way down.

I had a terrible experience at this Nordstrom. I had a pair of jeans altered here and originally told the seamstress regular hem. Then, when I went to check out, I changed my mind and told the cashier who was helping us that I wanted the original hem. She wrote on the receipt original hem, but when I picked them up a week later, the note was crossed out and my jeans (last ones in stock, might I add) were ruined. I’m pissed. The people who work their have zero regard of proper customer service and I have zero tolerance for that.

Yet, two more poor customer service experiences at Old Orchard the past week… clearly there is some sort of new obstacle in delivering their customary service. I can only assume the challenge is with hiring/​training and/​or leadership at this location.

Pretty soon after my review, I was contacted by the store manager, Brian. I had my husband, who was with me at the visit, speak with him on the phone. My husband said that the phone call was the most genuinely apologetic he has ever heard. I am honestly really surprised that the response was instant and also genuine that I almost felt bad about reviewing my experience. The service afterward was absolutely phenomenal and way above my expectation.

Worst customer service at the online order pickup area. Shoes not on sale had no box. This isn’t Marshalls or TJMaxx. They were Top Shop shoes and not cheap. When I asked the young girl why she gave me an attitude and walked away in the middle of me speaking to her. No class, no etiquette and no customer service skills. She really shouldn’t be working with customers.

****In general, Nordstrom is higher-​end and a little pricier. BUT the quality of their products and the excellent customer service make this location GREAT. My absolute go-​to department store. My only complaint might be that the shoe department can get hectic and is sometimes understaffed.****
I would like to compliment an associate who went above and beyond to assist me this past weekend. Ray, who was working the sunglasses counter, was an exemplary employee.
I came in fairly perturbed that a lens popped out of my barely worn sunglasses. The frame on my Marc Jacobs sunglasses was bent, making it impossible to push the lens back in and I was disappointed in the quality of the glasses.
That morning, Ray handled multiple customers with ease, found my original purchase, found me replacement glasses that I much prefer and eagerly await AND did it all with a smile.
As a manager and frequent Nordstrom shopper, I was very impressed with the level of customer service I received. Having team members who provide this level of service is why I can’t visit any other department store anymore! I will be back!

Just want a write a quick thank you to DEE from TBD. I needed a dress for a last minute date and she was amazing! She asked me quick questions to get a feel of what I was looking for and she knew what I needed right away. She was incredibly nice and so efficient. She was not pushy at all which I appreciated because I’ve come across those salespeople here before but she makes me want to come back! Thank you for hiring such talented salespeople. Definitely will come back to her!

I went to buy a watch for my wife. I worked with Vanessa and she was fantastic. She was patient, very knowledgable and has a great eye for fashion. We found a great Michele watch and a cool necklace too! Ask for Vanessa, she’s the best!

Roberta in the women’s shoe department was so helpful and pleasant yesterday. I wear a size 11 – 12 and it’s not easy to find stylish shoes. I was there for 1 ½ hours trying on boots. I walked out with 3 pairs for myself and a pair for my daughter. I will definitely go back and ask for Roberta again.

Having been a loyal customer of the Michigan Ave. store for years, I was thrilled when this one opened up in my favorite mall 20+ years ago. Last night I attended a private event, and apart from the celebratory occasion complete with complimentary wine and appetizers, I was reminded of just why I love Nordstrom. They are truly a class organization.
I’m ALWAYS treated with respect and kindness, and while I’m aware that the sales staff work on commission, they are never pushy, condescending, or rude, as in other department stores.
This is my go to store for the biggest and best shoe department on the North Shore, my MAC makeup, a very nice men’s department, and high quality designer clothes that in my opinion aren’t grossly overpriced like Saks and Bloomingdales tend to be (and when they have sales, look out!) The half-​yearly sale that they have in the Spring and the fall is awesome! Nordstrom is my first choice when I need a nice gift for someone, and I even get my mammograms here! Talk about service. ;-)

Not price competitive going into the 2015 holiday season.
Brooks Brothers has 25% sale on purchases made on their credit card. Nordstrom’s today would not offer a comparable discount except for identical items of which the two retailers share about zero even though their prices and products are about the same for traditionally styled men’s better quality clothing and shoes. Spoke both with person in men’s department and store administrator. No sales until after Christmas.
Very nice people though.

Just a quick Thank You to Emmanuel in kids shoes. I’m fortunate enough to fit in a kids size Ugg boot and Toms. :) LUCKY ME!!! Btw– kids Toms are better made than adults. The quality of the sole is mucho better.
Emmanuel always makes my shopping experience a enjoyable one with his super friendly attitude and his magnetic customer service. Always greeting everyone with a smile. It’s obvious that he’s truly liked by many, both co-​workers and employees. Great asset to your company. Keep up the great work Emmanuel.
I’ll be back very soon!

This is really a review of Keisha (if I spelled that correctly), who works in the men’s denim department. It’s amazing how difficult it is to find a solid pair of jeans, but she was so helpful and patient. I must have tried a dozen different pairs. She followed up, provided suggestions, retrieved different alternatives, and had a great positive energy.

Oh my, if I had a lot more money and a lot more time I would frequent this place a whole lot more! I do come about once a month or so for new lingerie, as I cannot justify paying high prices at their competitors when the quality is just not there.
Every time I’ve been to nordstroms, their sales associates in that department are just amazingly helpful. It’s nice to have people who care if you a. Look good and b. Have a good fit! Their prices are reasonable too considering the fact that these bras/​panties are designed to last.
Last time I was in, I was with a friend who experienced amazing service as well. We decided to check out the Nordstrom café downstairs as it was about dinner time and we had an amazing time! Good was good, I had an arugula salad, but even more mentionable was the service by Jose! He was honestly one of the best servers I’ve ever had. Funny to think you can find that in a nordstroms!

This is one of four Nordstrom’s in the area that I may go to .The selection range here is good and the layout is easy. However, the service is poor at this location and below the standard for Nordstrom

This particular Nordstrom’s was part of my shopping rotation when I was living in the area. While this department store went under some renovations a handful of years back and some of the departments have been moved around and have been reorganized, I was disappointed that their Saavy section has become extremely limited in terms of selection compared to the other locations. Most designers were not featured, and usually you had to ask one of the MIA SAs to contact other Nordstroms in the area for a specific style or size. I was still impressed with their purse section, as they had some Celine items: O Be sure to check them out during their Beauty or shoe sale events, as if you peruse hard enough, you may find some great deals.
+limited styles and designers
+Celine bag collection: D
+MIA SAs
+west of Maggiano’s

Well, the dramatic pants fiasco described in my original review had a surprising ending. The store manager (Brian) reached out to me via phone and review response, and handled the issue in a very classy way.
Furthermore, I have to add, it turns out the bad seam that caused the disaster had not been touched by Nordstrom’s tailors but was a Hugo Boss manufacturing defect.
While the store’s tailor could have been more diligent and caught the problem, and the response from customer service could have been much better, the original issue turned out not to be their fault. Every organization stumbles, but it’s how you recover from your mistakes that matters.
I’m updating my review to four stars based on the fact that this was a manufacturing flaw, to recognize the stylist (Christian) who helped me and was super nice and knowledgable, and based on the store manager’s response once the issue was brought to his attention.

What I experienced here on Sunday completely blew my mind. No, it wasn’t a poetry slam or a live concert, but it did involve a microphone and, I have to say, it was the retail performance of a lifetime.
Department stores make me kooky, so I rarely shop there… often disorganized clothing racks, too many choices, staff that’s hard to find (which makes everything take longer), and then there’s the issue of dealing with pesty sales people who are on commission.
For someone like me, shopping here would typically be a complete fail. But I have to tell you, I was blown away by my boot shopping experience on a busy Sunday. I think they were having their annual boot sale or something, so it was beyond super crazy! I’ve never seen so many boots in one place in my entire life. Though I was completely exhausted after several hours of shopping, everything in my gut led me to Nordstroms. Though they didn’t have the right size or style for me, what I witnessed was unbelievable (and I’m not talking about the crowds)!
After browsing through 100’s of styles, I landed with a boot to try on. A woman with a microphone in hand looked at me and asked if I needed to try a size on. After I told her I did, she picked up that mic and called for assistance! Within 2 minutes there were two guys who walked over looking for me! This was a total first. Within a couple more minutes, one guy went looking and came back with another pair to try on for size, since they didn’t have another one in my preferred color. I tried it on, and it didn’t fit right, but during the time I was trying it on and walking around, he had already called around looking for the boot in one of their other stores. Talk about being efficient!
Sorry it didn’t work out, because it would have been a pleasure to make a purchase here. Way to go Nordstroms! I hope the smaller shops follow in your footsteps…

I received a phone call from the store manager a few days after posting my initial review. He was concerned that I didn’t receive great service in the handbag department. He also mentioned that he’d speak to the handbag department manager about the service issues I addressed in my review.
I asked him to communicate with me via e-​mail as I work during the day and cannot speak on the phone. He was more than willing to correspond with me using my preferred method of choice. He put me in touch with the handbag manager, and we discussed cleaning and repair for my Longchamp bags.
She offered to have my bags fixed at no cost to me. One bag had salt stains from the brutal winter weather while the other had ripped lining and pen marks. I jumped on the opportunity to have them cleaned for free.
I went back to Nordstrom and dropped off my bags. Again, I visited on a weekend. This time, the service was better, and I was helped almost immediately. The woman gave me two tickets, which I would need to present to pick up my bags once they were ready. She also offered to ship them to me. I declined since I didn’t think they needed to go through the extra hassle of sending it to me. Though, I did appreciate that extra step in service.
It took about five weeks to fix my bags. I received a phone call when they were ready. I went down again and picked them up without hassle. I was helped right away and my bags were brought out promptly.
The quality and care of the cleaning and repair was high, and I’d definitely be interested in using that service again for any of my Longchamp bag cleaning needs. Though, I’m sure I’ll have to pay for it next time.
Overall, I’m pleased that Nordstrom took the time to rectify my problem and provide me with great solutions.

So I’ve been to quite a few Nordstroms in my life but this one is probably my favorites. I’ve always had good experiences here, but how can you not while shopping away. I like that it’s not overly huge so getting around isn’t too complicated as there is only two floors of shopping space. Their shoe department although not as high end as the one on Michigan Avenue, is still pretty large and has a good collection to choose from. In fact, I can hardly leave it without buying something which can be quite problematic. What’s nice is that they have price matched for me if I found a specific pair elsewhere which I think is very good service.
Now moving on, they have a great kids department with lots of cute baby stuff so when shopping for my friends kids, I can always find something here. Also on the first floor, they have all the cosmetics and jewelry which how can I not check out as well. Furthermore, they have their Nordstrom Café downstairs which is quite convenient when you are done shopping and you want to grab a soup and salad here. The prices aren’t super cheap but it’s Nordstrom so what do you expect.
The upstairs is my favorite part since they have customer service up there which I take advantage of when I need something. They also have top shop and Savvy departments which are made for me since it’s contemporary and unique clothes for not crazy prices. Oh and they have great sales out here so if you come fairly often you can get some great and unique pieces. Overall, I’m a major fan of this specific Nordstrom as most of the sales associates have been super helpful, readily available and usually with a smile on their face. So whenever at Old Orchard, I am always here. Oh and I always pick up a smoothie at their Nordstrom drink place!