Grand Piano Haus

Just called over. The rep (May 17^th 3pm, unfortunately, I did not remember his name) was very rude. I will NOT do business with this company.

After over 2 years of research, literally hundreds of web searches, and visits to virtually ALL the area grand piano dealers, we decided it was between the 5’4″ Boston (Steinway 2^nd label) GP-​163 and the Yamaha GC1. The MSRP on the Boston was $ 25,999.00 and the Yamaha was $ 23,899. We both loved the sound and action of the Boston, and were ready to buy. But I don’t pay MSRP for anything, and the Chicago Steinway Gallery was absolutely inflexible. We went to Grand Piano Haus to look at the Yamaha. We both loved the sound and action, as well as the beautiful appearance. I told Fritz Tasch so, but said it was more than we had to spend. He said «Don’t worry. What range are you looking at?» I told him, expecting to be directed to the GB1 model (Chinese), but he went to talk to his son, and came back and told us we could have the GC1 (made in Japan, like the Boston, and far superior to the GB1) for what I told him, which was just about $ 10,000 less than the Boston (the 5’4″ Steinway was $ 60,000!). It’s sitting in my house, and Jeff just left after his complimentary tuning, voicing, and action adjustments, as well as informative advice, and amiable chitchat. We have no complaints about the price, service or approachability of either Fritz or Jeff, and I can’t keep my hands off or new baby (grand)!
BTW, there are a LOT of inferior piano brands out there, people. Most of them made in China. Caveat Emptor!

I have been wanting to replace an old failing piano for a few years. I have been to the Grand Piano Haus numerous times and recently purchased a Yamaha Upright Piano. The experience was wonderful!!! No Pressure and great advice. I actually started looking at a smaller piano and the owner suggested just peaking at the next size which I did and realized he was showing me something that for a few dollars more was a totally different and better instrument. They finance the piano, tuned it and delivered it in perfect condition and will tune again free in four months.
I would go no where else for a piano, they are great!

It says a lot about a business how they treat you when you DON’T buy something from them. In two instances, for reasons no fault of their own, I found myself purchasing a piano elsewhere, after having taken up much of Jeff’s (the owner) time. Of course it’s disappointing when you don’t close a sale, but Jeff is a professional and is passionate about pianos, and is happy to see someone get their ‘perfect piano’. They carry fantastic pianos and are willing to go to great lengths to find the right piano for a customer. I highly recommend them.

I highly recommend buying a piano from Jeff and his father at the Grand Piano Haus. I bought a Yamaha baby grand 5 foot… gorgeous…with some technology. Jeff and his Dad personally delivered it and put it together. After a couple months, Jeff came back to my house (very far away) and tuned my piano free of charge after it settled.

Unless you enjoy being insulted by pretentious salesmen, I wouldn’t shop here. My husband and I went here over the weekend and were appalled by our entire experience. With all the piano stores going out of business left and right these days, you would think that they would appreciate walk-​in traffic with potential buyers. My prediction is this place is going to be the next piano store to bite the dust. I was initially greeted by one employee who immediately started talking about price and sizing me up like a used car salesman. Then he quickly passed me off to his manager (one of the owners possibly?) …who proceeded to scoff at me. He literally shook his head and gave me a snide insult when I asked the question if they had an inventory of used baby grand pianos.
Purchasing a piano is a big investment, and we have been waiting until the right time to begin our search. Grand Piano Haus does not deserve your money, in my opinion. There is an element of class and kindness that is definitely lacking with this establishment.

I’m pleased to highly recommend Jason Bruno at the Grand Piano Haus for his approach to piano sales. What sets him apart from renown competitors (especially in west suburban Chicago) is that he keeps the customer’s best interest in mind at all times.
With Jason, this begins and has a great deal to do with asking the customers the right questions in order to best understand their needs – even if, like me, the customer isn’t completely sure of what he’s looking for. I appreciated his thorough, no-​stone-​unturned approach to discovering what it was I liked and didn’t like, and needed and didn’t need in a piano. Lesser salesmen will point customers towards their favorite pianos, the costliest ones, or the ones taking up the most precious floorspace; Jason, rather, did his best to set up meaningful, immediate comparisons in his shop between Yamaha models I’d find most appropriate.
The shop’s range of pianos seems to skew towards the higher end, and the pianos are in tune and well-​kept. When it comes time to purchase or replace your piano (and that time will inevitably come), I urge you to consider visiting Jason at the GPH to learn, discover, and experience a wide selection of pianos.

This is a high-​end piano dealer where the owner is a knowledgable technician; a rarity.
The showroom is large but nicely divided. I worked with Jason who was helpful and did not abuse my contact info. The steingrabers and bosendorfers are superb instruments, I was allowed to play any instrument despite admitting my budget was lower. The new c2x and c3x pianos sounded a huge step forward from the old line. I did not buy here as a private seller fit my expectation elsewhere.
The used pianos here a fewer than elsewhere.
Overall I had a great experience visiting this shop twice.

We purchased a yamaha DGC1E3 with the disklavier system prior to the holidays. We were happy with the knowledge & service from Jason Bruno on our purchase. His follow-​up was good and continues to email links to events and concerts we can hook into.
All in all I felt the system and disklavier radio was easy to connect with our wireless and we are really happy with the yamaha quality sound of course. My 8 year old plunking away at «hot cross buns» is sounding good… even when she’s not using the silent function with headphones ;)

The previous review that says if you walk in determined to buy a piano NOW this is the place… no, they’re not even helpful then, not even when we walk in the door with thousands of dollars ready to make a purchase that same day.
My friend went to Grand Piano Haus one day and fell in love with a piano. She decided to bring me with her for a second opinion before buying the piano. I went with her and when we walked in we were greeted by what seemed to be a knowledgeable friendly employee… or so we thought. We sat down and played on a couple of high end hybrid pianos and finally agreed on our favorite and we were determined to buy it. Initially Jeff claimed to know everything about the pianos. However, when we asked him for some basic specs on the pianos he had to keep referring to his guidebook. The only thing he could mention off the top of his head is that it has an MP3 player. Duh, we could figure that out ourselves. Despite his lack of knowledge, we were still enamored with the piano and were ready to buy it.
As we started to discuss the purchase, a well dressed middle-​aged mother and son walked in (I’m in my 20’s). Blink — it’s like we didn’t exist. Both Jeff AND Fritz left us without even saying a word (no we’ll be right back, or anything) for over 10 minutes, just standing there, without any acknowledgement, focusing their energy on what they hoped would be a deal maker. I do not understand why one person couldn’t help the new customer and the other person remain with us. I started to slowly walk toward the door hoping they would notice. They didn’t. My friend and I made it to our car (parked in back of the store) before Jeff came out to my car and asked if there was a problem. When we voiced our frustration that we felt neglected due to our age, he asked us to give him another chance to make it up to us. So we went back in, against our better judgement. He started to talk to us about his financial troubles and overhead, so the price went up. So his idea of making it up to us was to raise the price on the piano. Needless to say we walked out and will never be going back here.
If I could, I would give this place 0 stars. If you’re looking for a piano, there are plenty of other stores that truly care about their customers. Don’t waste your time here.

I suppose if you walk in the door dripping with money determined to buy a piano NOW this place will be quite helpful, otherwise …
I’m trying to sell a 1971 Bosendorfer Model 200 piano for an estate. I stopped in to see if they — being, and as I was informed, «the only Bosendorfer dealer in town» — might be able to assist me in getting a valuation of the instrument. I asked for the name of a technician who might go inspect the instrument and provide me with a market price. I made it clear I wished to pay for those services. I also inquired if they might be willing to sell the instrument on consignment.
I may as well have peed on a piano leg. They were not helpful, and seemed only interested if I brought the piano to them! It’s a 6 foot 7 inch piano, not a loaf of bread, and I was willing to pay to have their technician take a look at it!
They did give me the name of a technician who might assist me, a bit reluctantly, but by that time I lost any interest I had in dealing with Grand Piano Haus, and told them so. They may be the only official Bosendorfer dealer, but they are not the only piano dealer in town.
Fortunately, I got in touch with PianoForte and got a much more helpful reception.

Very nice shop. Clean, big — in fact huge. Lots and lots of selection. A father and son operation (Fritz and Jeff). They leave you to try anything and play as much as you want.
We purchased a Yamaha C3.1X grand piano.
During the transaction we had a minor hiccup/​misunderstanding. That was resolved through good communication. I think it is better to judge people by not what caused the conflict but by how it was resolved. (again, it was plain good honest communication that helped the situation — not extra discounting and such).
Early on we checked a couple of piano shops. A shop for new equipment. I really felt suffocated there… and a used shop one that felt, well — like a used car lot… then we drove to Grand Piano Haus. That was a breath of fresh air. Their price frankly was not cheaper than other shops but I got a much better feeling in terms of the support we may need… also it just felt good to be somewhere not dusty and play the piano.
It is impressive to have such a huge space, and have it run as a family business. I love supporting small businesses. They also seem to sponsor a number of worthwhile concerts.
Oh, we also went to Steinway a few times but my wife decided she prefers the Yamaha sound.
Jeff attended the delivery of the piano at our home. It was a surprise for my wife who was thinking i was going to Wisconsin to get her a used piano, or maybe a much cheaper one in Chicago!)
I think if you are in the market for a piano, you owe it to yourself to check out this place. Highly recommended.

I did not have a good experience in this place. i had visited piano stores in deerfield, arlington heights and other areas and had much better experience there. I went to the store because I saw other good reviews on Unilocal,however, I definitely did not share the same feeling or experience. if anything, it reminded me of shopping for a car at a car dealership.

This is one of the greatest places, not just in the city, but in this country to purchase a piano. I had the honor of meeting Fritz and Jeff who are also the nicest people I’ve personally met in the business and I hope to remain friends with them. They are extremely knowledgable about everything having to do with piano, and are not just there for the sake of just trying to run a business.
They are one of the very few dealers of the AvantGrand N3 «hybrid» piano (one I just bought), and they have the greatest piano that I have every played in my life, which is the Steingraeber & Sohne 7’7″ grand piano. The sound that comes out of that is unmatchable, thanks to the president Jeff, who clearly knows how to take care of it.
They have the ability to also record and host master classes and recitals. I will be back to this store to maybe buy another piano in the future (hopefully a Steingraeber) and I look forward to talking more with Fritz and Jeff. If you are even thinking of buying ANY kind of piano, you MUST go to this place. It’s well worth the drive, and I live on the southside. You’re welcome!